Royal Plumbing

Don L.

Royal Plumbing did an excellent job of solving our leaking 22-year-old water heater problem. They came quickly, assessed the problem, and they efficiently installed a new water heater which is working very well. .

They also updated the related plumbing that was very old and not really appropriate for today's water heater. And while that update was outside my AHS contract, the fee that I paid was very very reasonable. They acted with professionalism at all times.

They were very prompt, addressed any questions I had, and did what they said they would do when they said they would do it.

I recommend them and I will use them again when the next plumbing issue occurs.

Tim L.

This summer I had Royal Plumbing replace two outdoor faucets in my house. They came promptly and were courteous and were efficient. The faucet on the side of my house was installed perfectly and is as solid as a rock. The faucet on the back of my house is where the 1 star stems from.

The faucet they replaced was very loose and wobbly and was only held in with one screw, thus the replacement. They reused the old screw and added a new short one. They said the longer old screw wasn't biting into anything behind the wall which was the reason for the wobble. As they were scrounging around looking for something for the screw to attach to I offered a 2x4 cut off. They gladly accepted. The installation was complete and they left. The price was reasonable.

I went to reinstall my hoses to the faucets and found that the rear faucet was still pretty wobbly. The caulk they applied started to come off because the faucet moved so much. I called the Royal Plumbing and asked them why the rear faucet was so loose compared to the side faucet which was still as secure as can be. The owner dropped by and inspected it and claimed it was as tight as he could get it. He said he didn't have longer screws and that the faucet was fine and wouldn't go anywhere. I wanted to trust him so I left it at that.

Later that month I realized I had to recaulk around the faucet because the caulk applied by Royal Plumbing had peeled off. I gave it a quick test wiggle after the caulk had cured and found it was still very wobbly.

Last month I found my hose fused to the faucet so I tried to use a few wrenches to loosen it. The faucet felt like it would pop off my wall at any time so I stopped and called Royal Plumbing again, asking why the faucet was so loose.

The owner stopped by again and also attempted to take off my hose, which I did not ask him to do. Now as I put away my hoses for winter I have once again discovered I need to recaulk around the loose faucet they installed because the paint is coming off the cement board and water is getting in.

Next year I'm going to need another plumbing company to replace that faucet or at least reinforce it due to Royal Plumbing's poor installation standards. I still have never heard an answer why the side faucet is like cement and the rear faucet is like play dough.

I will never be using Royal Plumbing again and I'd advise anyone who values structural integrity to do the same.

Steve G.

Brian with Royal Plumbing was incredible. It was day after Thanksgiving and I know he was so busy that day, but answered his phone and was here within 3 hours or less. He fixed a problem we had been having off and on since we moved here 3 years ago. We were pleasantly surprised at how reasonably priced he was. I told him it was like Christmas. If we have any plumbing issues in the future, we will be calling Brian.

Kate Z.

Brian with Royal Plumbing was incredible. Our heat has been off for a week due to a gas leak and our home warranty company gave us the runaround getting quotes from multiple sources. One plumber came a few days later and wasn't confident he knew what was wrong, one plumbing company scheduled an appointment and didn't even show up or call to cancel. We finally were put into contact with Brian and he answered after hours to talk to us about the issue and came out the very next day. He was knowledgable, friendly and thorough. He identified multiple leaks in our crawl space that he was able to fix on the spot and got our heat turned back on! Thanks for the great service.

Foster F.

My story is similar to Kyles. In short if you can ever get these guys to come to do the work they seem to do pretty good job. But in my case that was two months of waiting and calling and calling and waiting. I think they gotta hire a secretary or something.

Kyle K.

Have been trying to get ahold of them for over a week because my home warranty will only cover work done by them. They do not answer the phone during business hours; it goes straight to voicemail and I have not received a call back. Meanwhile I still have a plumbing issue.