Royal Plumbing, Heating & Air Conditioning

Darin M.

I had Royal come out to repair my AC. They diagnosed the issue but were unable to fix it. The supervisor even came out to assist and they couldn't remove the motor. They initialing suggested I buy a whole new system but it was clear it was because they didn't know what they were doing. I had a HVAC Construction come out and they had it fixed in less than an hour for a fraction of the price.

Brittany R.

Do not use this company!
We had a toilet leaking and called our home warranty company since we moved in less than a year ago. They sent out someone from Royal Plumbing. He worked hard to upsell us on absolutely everything. This was his main priority the entire time he was here. He explained that it would be better to get a new toilet instead of just replacing the parts (likely because this would be easier for him) but didn't explain that the home warranty would not cover the labor for that. Then he insisted we needed a new flange as well. A simple leaking toilet turned into a $1200 dollar out of pocket experience for us. I called around to surrounding plumbers and the HIGHEST estimate I got from anyone for the same work was 700 and that was if we got the nicest of everything and if they ran into problems that slowed them down. I also know they sent a bill to the home warranty company so it was actually more than $1200 dollars overall. Absolute highway robbery and super shady dealings. When I asked them how the work was so much and asked for an itemized receipt they said they don't do itemized receipts and wouldn't explain the cost at all.
I am absolutely livid. I asked to speak to the manager and they promised he would call me but he never did. I talked to the home warranty company but they explained that since we signed and paid, there is nothing they can do.
AVOID THEM AT ALL COST! Save yourself the heartache and price gouging. This is a terrible company.

Mitchell F.

I had a thermal expansion valve replaced on our AC, it cost $1,174! This is outrageous! I would never recommend or use this company again.

Jamie G.

I hate that I have to share our experience on many levels, this has been emotionally and financially stressful for our family. We have a Navien on-demand water heater that needed services. Navien sent us to Royal as the ""preferred service provider"" for our area, two technicians came into our house, and said our water heater was a ""ticking time bomb"", we could ""die of CO2 poisoning"" and that our ""house could burn down at any minute"". The fix was $9000 that needed to be paid right then. We questioned this, it felt like a scam, but they were the ""preferred service provider"" and we needed the safety for our young family. After the install, things didn't feel right, we called around getting quotes. For the same service we were quoted $1500 in parts plus labor totalling $2300 - $3900. Immediately we called Royal, they gaslighted us and told us that this was the ""going rate"" (not for our area), that we were just having buyers remorse (no shit sherlock) and that we should have gone with another company (you bet you we will). They offered $1200 to remedy the price gouging, they will need to reimburse more than that to keep me from reporting them to the Better Business Bureau and Navian directly. Do your due diligence before your let this company into your home. We are regretful we went with Royal, and only went with them because of the crap referral from Navien and because of the duress they caused me and my family.

Douglas F.

We had our 2 water heaters go out and we talked to Ben and he suggested that we put in a tankless water heater we did and we love it. Thank you Ben for prompt service in getting or hot water back on. Ben was very personal and knew what he was doing and cleaned up after he was done. I would recommend him to others.

David N Heather P.

Scheduled ROYAL for a fireplace repair and HVAC tune up. The guys that showed up knew nothing about fireplaces and said it would be another service call $$ for the fireplaces. They did go in the attic to look at why we did not have much flow. They came down and said it all looked fine and the fan was turned all the way up. I went up a week later to run some electrical and discovered the vent coming out of the unit was not even connected and had been blowing hot air into the attic since ROYAL installed it a couple years ago.
So they screwed me three times.
1. Had to pay someone else to fix the fireplace (that ROYAL installed)
2. Paid ROYAL for a tune up that they did not actually do, and they totally ignored the vent into the attic right in front of their face.
3. Paid them to do the HVAC system in the first place that they never completed.
ALL I WANTED WAS A REFUND OF THE TUNE UP .... THEY DID NOT EVEN ACTUALLY DO!
I sent a polite email to the owner, and he was not even professional enough to respond.

Rob D.

The price of the water heater I had installed is under $900. Yet they charged me $3050 for it and installation. The installation took less than 3 hours. This is highway robbery! The employees sent were very friendly, that's why they get 2 stars instead of 1.

Debi H.

Our AC unit went out this year on the 4th of July & Royal came to our rescue! They provided us a temporary unit to get us through a couple of days until our new unit could be installed. The entire process was explained to us in advance and we found them to be knowledgeable, friendly and professional. The job was timely and went as expected with no surprises.
From beginning to end, the sales, service and office staff made for a pleasant experience. We confidently recommend Royal Plumbing, Heating & Air.

Heidi H.

Royal did us right! Carmen got us scheduled quickly and had great communication to let us know when our plumber would arrive. I had a sink, toilet and shower that all needed attention. Two of the problems were fixed immediately and the third required a part. The return visit went just as well. Travis is skilled and personable. Thank you Royal! We'll definitely use you in the future.

Steve B.

We recently replaced a furnace and A/C and had a water heater removed. The team at Royal was awesome during the whole process! Great communication, stellar work and great people made this a great experience! We had a visit and a quote from Mountain Air and they were super expensive and not very friendly. Royal delivered high quality work and products at a very reasonable price! Highly recommend!!