Royal Plumbing Heating & Ac

Lumbee Q.

The customer service is excellent! I will be using this company for other jobs! The serviceman Eric is AMAZING!!!!

Mahmoud L.

the absolute worst company in the universe, they will rip you off they will keep lying and making up bullsh.... to leave and charge you another service fee to come back stay as far away as possible

Raj R.

I will not recommend Royal Plumbing. I had a leaky faucet. Our insurance company hired Royal plumbing to fix the problem. they promptly sent a person to fix the issue. in my opinion the guy who showed up seem like a handy man without real knowledge to fix the issue. he messed up the faucet and it started to leak much more. when I called them and reported the issue they said it will not be covered by the insurance and I have to pay $550 to replace it. they said it will not be covered because of restrictions or block in the faucet. the actual problem was the valve that needed replacement.

David C.

DO NOT USE THIS COMPANY!!! They treat women as if they don't know anything. The plumber told my partner that he was going to make a certain fix and then did something totally different. When we called they told me that was the fix they told her and she agreed. I asked her what he described to her and she was able to articulate very well what he described. The company has HORRIBLE customer service as they told us, ""There's nothing we can do. Its already been fixed"". There is plenty they can do. First off they can come and do the job the right way. Next they can apologize for putting in a garbage fix and lastly they can apologize to my partner for treating her like crap.

Barbara B.

Royal plumbing is contracted with American Home Shield. I contacted AHS because my sink was clogged. Royal plumbing unclogged the drain but in process they put a hole in my drainpipe at the elbow in my basement/garage. This was January 20th. He didn't go in the basement at all. My daughter found the leak which is running down my drywall. I contacted AHS. They sent another plumber on January 26th who was late. He looked at the pipe and told me I needed to do a different request. I called AHS on the 27th. Set up a new request. The new plumber advised that Royal Plumbing caused this issue and cancelled the request. I escalated it. I was contacted by AHS on January 31st and royal will call me. Royal Plumbing contacted me on 1st to set up an appointment for February 3rd. The original plumber who caused the damage came out. over an hour late without contacting me and looked at the pipe, just like the plumber did the week before. I asked him if he was going to fix it today, He stated no. I escorted him out of my garage. Royal plumbing has refused to take accountability for the actions of their plumber. I am still in contact with AHS trying to resolve this but as of 2/14 the issue is not resolved, and my pipe is causing additional damage. I went without my kitchen sink and dishwasher for over a week. I had to. Temporarily put flex seal tape on it to do my dishes, but that is slowing the damage not repairing it.

Blanka P.

I have used this company a few times through my home warranty. I have been disappointed every time they have come out to the site. I think the owner of the company tells their staff to do the absolute min as each time they have had to come out multiple times to fix/or in my case not fix the issue. Every time they have come out I have had to be directed to another plumbing service or have had to hire a professional to come out and fix the issue. Maybe my issues have been due to the inexperienced staff that comes out to the site.

The first job they worked on leaked in my shower and bathroom faucet. It took 3 different teams to come out to look at it and spin a story as to why they can not replace it. I then hired a different plumber who replaced both.

The second job is an ongoing issue with my water heater. I first hired someone in an emergency to fix the fan. That technician said that I should consider replacing the part. I then called Royal through AHS and they sent a kid out who first said he did not have access. So I broke open the wall for him and rescheduled. It took them over a week to come back to me. Then the same kid said I don't know what is wrong with it and it's working now. If did not even take the cover off of the machine to take a look inside. He just called Rianni with the error code I told him that was coming up. The manager then spun some story about not fixing what isn't broken and to call them within 30 days if something comes up. Due to the error message no longer coming up, I had hot water again but I noticed water dripping from the machine and an awful sound coming from the machine when the washing machine was on. I called the office and they told me I had to get another work order (spend more money) for them to come out. Their customer service staff are not aligned with what the owner/manager says and literally do not want to work for their fees. I am so frustrated with their staff and work ethic from the past two years of service.

I would proceed with caution. If you can not find anyone else to use.

These guys cost me time and money. If the manager has to call you be ready for a sales pitch story to get you off the phone.

Tim C.

Please beware before using these ""professionals""! I needed to have my water manifold replaced. Royal plumbing did not order the correct parts. They proceeded to cut off all of my water to my house and not return for a WHOLE WEEK. I had to spend over $2000 on a hotel and food costs because they were not able to tell the difference between 1/2"" and 3/8"" fittings. The plumber proceeded to still be missing enough parts for the job after ordering a week later. He had to have someone deliver parts multiple times during the install because he could not count properly. They left my new manifold with multiple fittings on each line because they again did not order the correct fittings. I had to file a claim with my home owner insurance and my insurance company called Royal. The manager cursed out the insurance agent over the phone. Please call Chris At Royal Plumbing for more details. (215-603-8490) I believe that he is the manager.

Hannah E.

Would not recommend them to my enemy!
very unreliable, technician left huge open box of hot water tank right in my driveway with debris flying all over the place. after he left, i called the company and their response was ""we don't pick up empty boxes""
Atleast fold it up and leave it on the curb, that was all I was asking rather than block my driveway with big open box and just drive off.

Johanna D.

Prompt and responsive. Got to my home right on time as promised. Diagnosed and fixed the problem quickly. Fair pricing. Thank you!

Harper S.

In making the initial request, the receptionist took down the wrong information; saying the job was for a washing machine when it was actually for our dishwasher (evidently her taking the wrong info was my fault). When the techs came, they told me that they don't fix appliances and that would a different company which makes sense because no diagnostic was run before or after the ""repair"". From only looking at it, thought it was a problem with a hose so they added a clamp (which I supplied) thinking that would fix the problem. It did not. I called back speaking to a different receptionist, Shakia, explaining that the leak is still happening. I was told that there would be another fee for them to come out. I find this completely unacceptable. They're evaluation was incorrect; and ""fixed"" a problem that didn't exist. I don't reccommend.