Royal Flush Plumbing

Josh H.

We has another company out first and they attempted to get us to replace all of our pipes for thousands. Then Royal Flush came out and gave us an honest assessment and quoted/fixed it for $200 bucks that night. They honestly saved us so much hassle and financial stress. I will forever be grateful to them.

Melissa K.

Desmond and his crew did a fantastic job with a leak at my house. They were so quick to respond and they were very thorough. They were so careful with my wood floors, which was my biggest concern. They found a couple of leaks and were able to get them repaired. Dustin and Travis spent all day making sure my problems were fixed. They checked and rechecked everything. The attention to detail was incredible. I would highly recommend them, and I will definitely be calling them again. Excellent, friendly, and thorough job.

Sandra M.

Thank You Royal Flush Plumbing. This is the third time we use them and all times have been professional and helpful. Drew has great knowledge and we will be using them again if needed!!!

Shannan L.

ROYAL FLUSH has SMART plumbers who know what they are doing! Thank you, Cecil, for fitting me in today. Cecil called to update when plumbers were en route. Arrived right when they said they would! RICHARD and E.J. did an excellent job thoroughly cleaning out the main line properly and knew exactly how to do it effectively. Royal Flush solved all the problems that my other plumber yesterday could not solve! Thank goodness for ROYAL FLUSH! Be careful about fly-by-night plumbers out there and pick a reputable company! Just want to HIGHLY RECOMMEND ROYAL FLUSH bc of their great people and outstanding service and price was very fair. You will be so happy! I will definitely call them again and recommend to anyone who needs plumbing service.
Shannan--University Park, TX

DJ S.

If I Could give a minus I would. First I Made An Approximate Appointment Between 10- Noon for Desmond and i had to call them at 12:20 to see if they were coming, not a good sign. Richard with royal flush showed up finally and I showed him the clogged sink and let him know we had tried to snake it manual with no luck. Richard Just did not seem confident and I'm not sure if it was his first day on the job but he was disorganized however he did finally snaked the drain from the inside with no luck. He Mentioned snaking from the roof and putting a camera from the roof and proceeded outside to do that... I thought? Next Thing I Know He Is back saying it was a cracked pipe and it would cost $3650 and they would have to jack hammer thru my foundation and destroy my tile and would only be responsible for putting it back to rough concrete and could not guarantee that would fix my problem and he could not guarantee that it would not cost more after he broke thru the foundation. So Again I said but did you run the camera? No. Did You Snake It From The Roof? No. I Was Told it was not necessary since the shower and toilets were fine. I just did not believe him. So He Said I owed 189.00 (Thanks For Nothing. )And if I accepted the quote for the repair they would take that amount off. Wow.. really? I was so shocked how crooked people can be. So yes I called another plumber (second opinion) and told my story and they came out ran the snake from the roof found the clog and my sinks are running beautifully. So Moral Of This Story... trust your instincts it just seemed off from the beginning.

Joan B.

I had a wonderful experience throughout with this company! From the appointment setter, manager, and plumber- all personable and professional. They were eager to get out to my house ASAP, even rearranging their schedule to accommodate mine. I had a reoccurring clog that another plumbing company couldn't seem to keep at bey after 3 service calls. Fun times cleaning up flooded closet and floor repeatedly. So far, all is good after Royal Flush came out for a service call. Also, the plumber offered up suggestions in how we can maintain our problematic line. Well done Royal Flush!

Carmen W.

The guys at Royal Flush did an awesome job repairing a water line leak at my home. Desmond was so helpful and professional by walking me through every step to make sure I understood what they were doing. And EJ, Collin, Eric and Brad showed the perfect example of true teamwork. They all were so passionate about doing everything possible to repair the leak instead of having to replace it. Which they accomplished and saved me a lot of money which I am forever greatful for!
If you ever have any plumbing issues, call these guys they are truly hardworking, knowledgeable and oh so nice! They kept calling me ma'am the entire time which was so sweet and polite .

Jennifer P.

Cracked Pipe under Slab.
My dealings with the supervisors, office managers and specifically BRAD, were professions, courteous and most importantly attentive and prompt. There was an issue with the excavating crew they subcontracted being really untimely, however, when I called the office to raise the issue, they had a crew of their employees, as well as supervisors backfill the 15' tunnel the same day. The cracked pipe appears to be resolved and the tunnel is backfilled. Good company to work with. I realize that the service depends on the plumber sent out, which is why I give high praise to Brad. He was wonderful to deal with, and the supervisors and remaining crew were as well.

Manuel M.

Texas Deceptive Trade Practices Consumer Protection Act (DTPA)

I had a leak underneath my kitchen sink at my rental house. There was a noticeable leak in the basket strainer and a less noticeable but definite leak down the head supply tube (down to the water shut off valves). The Royal Flush owner, "Desmond", misidentified the 2nd leak and stated that the leak was actually coming from the kitchen sink faucet. Initially, he quoted me $325 for labor and I buy the faucet. In consideration that I had waited 5 hours, he agreed to repair leak for $150 (for labor) and he stated that he would return the next day at 10 A.M.

Royal Flush cancelled that appointment and sent another plumber. He arrived at about 11:30 A.M. However, he sat inside his truck for approximately 30 minutes. He did not get out until I contacted "Cecil the dispatcher" who texted the plumber. "Brad the plumber" alleged that he rang the doorbell and no one answered. I informed him that he never got out of his truck. I had waived him down and I had been waiting by the porch the whole time. (My renter can confirm this). Brad concluded leak was from the faucet and replaced it and the basket strainer.

I made a mistake to assume the leak was repaired and relied on my renter. I should returned and re-inspected the sink after the renter washed her dishes. A few days later, my renter did inform me that she had been out and delayed informing me that the water leak continued.

I called Royal Flush. (This was 7 business days after "Brad's repairs). The new plumber confirmed the leak and offered to fix it for $175. I called "Christye the office manager" and informed her that I would pay for the parts but did not think it was fair to have to pay an additional $175 for a leak that should have been identified by the 2 previous plumbers. She responded that I had gotten $450 worth of labor for $150. I disagreed with her "bargain assessment" and declined any additional work from Royal Flush.

Basically, Royal Flush fixed 1 of the 2 leaks by replacing the basket strainer. I ended up buying a kitchen faucet ($85) that did not need replacement and paid Royal Flush to replace it. I ended up hiring someone else to fix the 2nd leak. All he did was replace the water shut off valves (Angle Stop Multi-Turn Straight Valves). This is where the leak was coming from.

I called 2 separate "licensed plumbers" and gave them my scenario. I was informed that the standard labor rate charge should have been $150 to $175 and should have been fixed with one visit. My question to Royal Flush is how can two of your "licensed plumbers" miss this leak? Did "Brad" not spot the leak when he shut off the "water shut off valves" to replace the faucet?

I did not adequately research Royal Flush. I feel bad for the other customers who have suffered losses more severe than mine. Needless to say, I will never use Royal Flush again. If their plumbers can't identify a simple leak with easy access underneath the kitchen sink, how could I ever trust them to handle a hidden leak between the walls or under the floors?
Manuel M

Hortense D.

I have had them assigned to me twice via my home warranty plan . I have to say every time I have been very pleased . They are very nice on the customer service end and each guy that has performed the service has been professional and gone beyond the call of duty . Very nice people and very reasonable . I highly recommend .