Royal Flush Plumbing

J S.

I must warn people against this business. I made an appointment two days ago and they gave us a four hour window. At the end of the window, they called to say they wouldn't ever make it. I made another appointment for yesterday evening, and again, at the end of the four hour window they called to say they wouldn't make it. Horrible company. Avoid completely.

Max K.

I placed an Emergency service call Wednesday and was told they could get to the store before it closed. I received an email later saying they would have someone on site early afternoon. I called and said I could wait to first thing in the morning they said they could do that. I received an email saying they be onsite before 1pm it's now 3 hours later and 24 hours after the original call and I still do not have a tech on site I'm very disappointed in the service I am getting.

Marlon W.

bad service. scheduled apt for between 1-4pm on Sunday and no one ever called or showed up. I gave the company a call and they said they had me down for a completely different schedule. wasted my day waiting for them for nothing

Helen K.

Stay away they do expensive patch and rig work! First plumber they sent out did not caulk after changing out drain stoper! I should have known he was special did not even know how to use GPS! Second senior plumber with over 30 years expierence claimed he would fix the leak ha all he did was pump a bunch of messy foam in the back I still have a leak under subfloor and I had to pay a real Plumber to come fix it the professional way toatal of$1700. The entire job should have ran $1000 with out paying these idiots!. Stay away from the purple van unless you want to get flushed royally! These reviews with five stars must have gotten lucky with their technician.

Cathy P.

After discovering a freeze damaged pipe, I called Royal Flush as a new customer and my first impression was already off to a good start with the friendliness of their customer service rep. I was able to get an appointment within a reasonable amount of time and our technician Jeff appeared at my home when scheduled. He did a great job helping me feel at ease about the the work that needed to be done, explained what he planned to do and presented me with a written invoice in advance so there were no surprises. I was so impressed by the end of their visit that I had already recommended them to a friend who had been without water for even longer and whose technician from another national company had not shown the day before. Royal Flush was out at his house ahead of schedule the very next day and got him living with running water once again too. It's always great to find a good service provider and even better when you find one good enough to recommend to your friends!

Marge L.

We had a leak and couldn't figure out where it was coming from. We worried about having the plumbers come out because we were very nervous that it was something behind the wall that would be expensive and would take a toll on the Sheetrock, etc. Turns out it was just a very slow leak from the bathroom toilet. Royal Flush came out and took care of the issue and one appt and the price was very affordable. I will be using them again in the future to help with any of our plumbing needs.

Jack S.

I have waited to write a review for a while to make sure that the job was well done. It has been two years and up until this weekend I was satisfied. Then I found out the truth. Two years ago I had both stems in my two showers replaced by Royal Flush because they told me that the problem I had (leaking faucet) was because the stems were bad. They could only get over there between the hours of 8 am-12 am. Nice definite time! The technician pulled out a book with their """"base Price"""" and informed me it would be $295/shower faucet. I agreed and the technician got to work. About an hour later, he was done and was on his way. Seemed like close to $600 was a lot but I am not much of a plumber. About a month later, the same problem occurred and I called and they came out to repair. The tech was another guy and he did not charge me because it was still under warranty from them. That is why I gave them two stars instead of one. I was told by both techs that I would need new pipes because they were old and would need to be replaced to help with the lack of pressure in the showers. Two years later: Last Friday (9/27/13) I called a local plumber for a leaky faucet and he informed me he could be there (at my house in Tucker) at 10 am the next morning (Saturday). 10 am, not between 10 am and 4 pm, but 10 am. He was there at 9:50 am and said it would be the stems that needed to be replaced. After installing the new stems and waiting 4 hours I was given the reason. The previous stems (all of them) had broken apart in the pipe, consequently causing the water pressure in the pipes to be low. So, the four hours were to clean out the pieces that were stuck in the pipe. He had to make about 20 trips to the street to turn the water off and on to get the pieces out. Cost for all of that, $275 total. I have taken the best shower in 11 years in my house. I felt like those commercials of people holding on to the shower bar so they don't go flying. I feel cheated from Royal Flush, that they were more interested in getting their money, then really giving a thorough disgnostic and fixing the problem. Instead, I got a patch job. You have the info, you make the decision, but you have been warned!

C D.

Superior is horrible!! They charge the hourly rate of brain surgeons. We had a problem with a broken flange that was keeping us from installing a new toilet. Superior said it would be $200 for the flange, and $400 if they also install the toilet. I asked the plumber how long it would take, and he said they price per the job and not by time. We had problems getting another plumber to fix the issue, so we agreed to let Superior fix the flange. The guy cut the old flange off, went to his truck and got a """"repair flange"""", and left 15 minutes later. $200 for 15 minutes of work? Complete rip off!! Why was this repair $200!?!?!?

Stuart D.

My kitchen sink was clogged and drained very slowly. It connected to my dishwasher and washing machine, so I could use either. I called on Friday at 5:30 and scheduled them to come out the next day between 12 and 3. At 3:25, I got a call saying the plumber was on their way to my house. I told them I had already made plans since they we not in the window they had told me. They scheduled for the plumber to come on Sunday at the same time. My technician was Will and he did a great job. He was very friendly and comfortable around our dog. Since they were not able to make it out when they told me the first time, they gave me 20% off. They fixed my drain and I am now happily washing dishes and laundry again. I would recommend them to others.

S B.

Every home owner will eventually need a plumber, and I recently called Royal Flush to take care of a few random issues like a slow drain and a running toilet. Noah showed up on time, was exceptionally professional, nice, and competent, and took care of everything in a timely manner. Additionally, he found a couple of random issues that needed some verifiable attention. Noah offered up a reasonable quote to take care of the other stuff, and I was exceptionally pleased with both Noah and Royal Flush in general. I will certainly use them for all of my future plumbing needs.