Royal Flush Plumbing

Ro C.

As a homeowner, you have to rely on experts in different fields in order to have the best services available. This company offered the following: 1. A very short time frame for our meeting. They told me they would arrive between 8:30am-10:30am. I received a call at 7:30am. Ben arrived at 9:10am. 2. Ben, the plumber, explained the scope of work that needed to be performed. He explained that in order for me to be code compliant, they would have to install an expansion tank in order to put my water heater back into working order. 3. He wasn't pushy nor did he make me feel like I needed to do this immediately. He wrote the estimate and I look forward to working with them.

Leonard F.

Was in need of a plumber to come move a drain for to fit a clawfoot tub. Having been in the construction industry, I was aware of what needed to be done and how critical it was to place the drain properly. Called Royal Flush plumbing to get it moved. I explained to the dispatcher that the person doing this task would need to have proper Knowledge to do so. Barry arrived without proper tools or knowledge of how to perform the task. He left to get a concrete breaker returned an hour later, used my chop saw (without water, no breathing protection, door open to the rest of the house) broke out a mess of concrete. He didn't measure properly leaving the drain 10 inches off. Did not fill the hole completely. Said he did not do concrete work. House was covered in concrete dust. Took my wife 2 days to clean up after Barry. I was able to have a plumber that had done work for me, come and redo the drain, reroute water lines and will do a follow up to install the tub, sinks and shower for less that what I was charged by Royal Flush Plumbing.

Thomas C.

On May 19, 2019 a Pink Plumber service technician, Taylor came to my home to service a dripping shower head in my bedroom. He attempted to remove the cartridge to replace and told me he could not get it off with out damaging the valve. He then told me he needed to look at the water line in the basement to check the pressure. He never put the pressure gage on my water tank to check the pressure but immediately told me my water line was not suitable for my house size and would need a water heater expansion, pressure regulator and shower valve. In addition he would need to cut into my drywall to repair. These items are from a repair estimate he emailed me totaling $1,699.70. Later on that afternoon when I returned home I found that drip in that same shower to be a steady down pour of water. I immediately called the Pink Plumber for them to come back out to adjust that shower head back to the original state, a drip. Taylor, the service technician told me he would not come out unless I agree to the total repair. I asked to speak to his manager immediately. Dave the service manager for the Pink Plumber called me back and told me no one would come out to fix their error unless I agreed to the repair. That evening I called Benjamin Franklin Plumbing. Their service technician came out the next morning, actually put a pressure gage on my water tank and determined it was absolutely fine. He then preceded to replace the cartridge in my bathroom and charged me a fair price of $353.00. I saved $1,346.70 by using a fair and honest company with excellent customer service in Benjamin Franklin Plumbing rather than The Pink Plumber with exaggerated and unnecessary estimates and NO accountability. BE AWARE of their tactics and get a second opinion before using the Pink Plumber!

Lisa J.

They quoted a very reasonable price to replace a bathtub faucet on the phone and came out to add $200 to it. It was still kind of reasonable so I said to do the work. Then they looked and said it would take all day and would it be okay if they repaired instead of replaced the faucet. I said okay because I had to go to work and couldn't stay more than a couple of hours. It only took 6 minutes to actually fix and they charged me $75 less than the second $350 price instead of close to the original quoted price, claiming the part was $100.

Marlene M.

We had sewage backing up into the shower and from under a toilet in the second bathroom. Jeff from Royal Flush Plumbing arrived during the agreed upon window and date. He quoted the price before starting any work. He told us different scenarios if it's this then these are our options. He cleaned out the sewer line to the street. In the process discovered work done by previous plumber was shoddy work. There were two large holes in the pipe that were simply covered with a piece of rubber and nothing was sealed up. I guess it's no wonder the pipe had roots growing in it. We were able to use the water but further work needed to be done. He brought a helper the following day and spent another 6 hours making repairs that should have been done many years before. We had a great experience.

Steve W.

I will never use this company again. They rescheduled my appointment twice, and offered me some baloney discount for doing so. The agreed upon price ended up being higher than original quoted. I suspect their plumbers are on some type of commission to make the cost as high as possible. When you complain about the price, they do the old let me go out to the truck and call my boss routine.

Cheree H.

UNBELIEVABLE - I originally posted a 1star due to having to cancel our appt because of the plumber not showing on time. 15 minutes later the office called & offered us a discount/credit toward the work that needed to be done for our inconvenience. Our plumber showed up 10 mins early & had ALL work completed in 3 hours. Their estimate was much better than the other companies we called. And the work was GREAT. Our plumber was Jeff. We will recommend this company to ANYONE! Thanks to Ryan for more than making up for the inconvenience of the missed appt. -C.H. Snellville

Nitin M.

No. Show Called ahead and scheduled an appointment...waited around for 4 hours...no call...no show, unacceptable and unprofessional. If your time is valuable, call someone else.

Karishma P.

They are very conniving. We called these people in hopes that they would help us. They basically wasted 4 hours and didn't even fix the problem. On top of it all they charged us an arm and a leg. Never in my life will I ever call them again or refer anyone. Austin the man who came out was flat out tried to do what he thought was right but was a little rude. For every question we asked he had a smart remark. Completely unprofessional and a waste of our time.

David M.

Nothing but thieves! Kitchen sink and washer line clogged on a Sunday, arrived promptly, snaked the main line and the sink, 25 minutes tops to include clean up.......""""$350""""........and seemed very proud of it! I could have purchase a professional electric snake at Home Depot for that same $350, and never be concerned with it again, and what I will do the next time, Don't ever say that you weren't warned!