Roy E Smith Plumbing

Daniel W.

Horrendous!
We had an issue with our primary shower - it wasn't heating up properly, and when it does, the hot water comes/goes - we figured this was an issue with the thermostatic valve. We called Roy E Smith, and they arrived the next day - this prompt service is honestly the only reason we're giving even 1star. Our shower is a special one from Kohler, so the valve setup is a bit strange. If the plumbers didn't know how to handle it, we would've totally understood - we get it, it's not the standard shower, and we would've been happy to find someone else.

Both the owner and another plumber came, and they spent more than 30mins fiddling around. They then left rather suddenly, and the plumber charged $195 for the session. They said that the shower was working again, so we took them at their word. No explanations for what they did, despite me asking - the plumber just said ""we fiddled."" But, guess which shower was ice cold later that night?
We figured that perhaps they had changed the valable but not properly, or did some sort of fix to it that didn't take - after all, they spent half an hour there, and also charged us. They must have done something! So I called the company to ask about what they did, so I can tell another plumber what fixes had been tried before that failed. The rep that answered looked at the notes and said, ""oh, they literally didn't do anything. They didn't know how to fix that special type of shower so they didn't touch it."" You can imagine my frustration then. Even the rep was surprised that the owner charged us, saying, ""oh you paid? Yea let me let the owner know and he'll refund you. You shouldn't have paid.""

Fast forward to now and I have yet to hear from the owner, despite having called multiple times over the last 1.5weeks. Multiple reps answered, each time with the same surprised, ""oh, you paid? Sorry...let me let the owner know.""
It's...ridiculous.

Jayne G.

I can't speak highly enough about this company. The owner, Ken, is responsive, knowledgable, kind, and has a good sense of humor. I called them for a leak behind my washing machine. He sent someone out immediately who diagnosed the problem and fixed the leak. He had to break through the floor to get at a pipe in the floor, but a couple days later, Ken sent out his guys to repair the floor. It looks perfect! Fast forward two weeks, water starts leaking out of my living room ceiling at 4:00pm. I call Ken. He sends someone over within the hour. After checking all the plumbing, and punching a few holes in the ceiling, the broken pipe is found and repaired. The plumber was here from 5-7 pm. No one said anything about overtime. Ken will be sending over his dry-wall guy to repair the ceiling. I love this company. They are reasonably priced and I love the one-stop service. No need to find someone to repair the damage done by the repairs. Ken has a guy for that! I can't recommend this company high enough.

Santa Monica Mama M.

Great service. Roy sent over Ephraim and he listened, viewed the situation, and then went to work. First, he snaked my toilet and then removed it to find roots growing in there! He did a wonderful job and then cleaned up nicely, as well. So glad I found this company!!

Amanda F.

I called the Roy E Smith team this morning at 11:00a and they fit me in at 3:00p same day--they were clean, got to work immediately, and were out within 30 minutes to clear what we learned was a small soap bottle that had been flushed and lodged in the toilet (thanks kids).

Extremely courteous, and knowledgeable about household plumbing. They came recommended by a friend that owns multiple properties in LA, and did a great job.

Gail took down my information, and kept me informed, calling again an hour ahead of time to let me know the team would be on time. I was able to plan my day, and still get things fixed.

Pricing was similar to others I'd called. Hourly rate + parts at cost, and they worked quickly so I felt they respected my time and money. It's an honest, hardworking team. I will call again if I ever need plumbing help.

Adam B.

Terrible experience with Roy E Smith Plumbing. I hired them to install a gas line to my new fire pit, and connect the fire pit - but when it wasn't working properly the next day, they were horrible to deal with.

They came back for a 2nd visit and then told me that it needs a pressure regulator - something that was not mentioned upon installation, and would requite an additional $120+ to install.

I asked if they could first check the pressure and tell me what the pressure is, but they refused, saying they only have 1 pressure gauge and it wasn't available and wouldn't be available for another 2 weeks until the owner returned from vacation.

Turns out, it didn't even need a regulator and I spent a ton of time trying to diagnose an issue that they could have easily solved by taking a simple gas pressure reading.

Alex S.

I highly recommend Roy E. Smith Plumbing! The respond very quickly and provide consistent quality service. Their quick service has saved me from several potential plumbing catastrophes (burst pipes, leaking toilet, etc).
Give them a try, you will be very happy you did! Could not be happier with my experience with Roy E Smith.

WAYNE F.

A stubborn kitchen sink clog could not be taken care of by the well advertised guys in white. After unsuccessfully using his snaking device he said the only way to clear the drain line was with a hydro jet process which my HOA would have to approve. My HOA had me contact Roy E. Smith plumbing. They were able to give me an actual appointment time the next day in the A.M. Efren and Juan were right on time which I really appreciated. The ""guys in white"" gave me a 4 hour window. More importantly Roy Smith plumbing solved my drain problem within an hour using an industrial size snake. They were very neat and left my sink cabin clean and dry. My wife and I are so relieved to have this resolved

Jay R.

Roy E. Smith Plumbing was great. Professional and reasonably priced. They didn't tack on extra fees left and right like some other plumbing companies do IE charging the advertised price but per foot of snaked drain. Everything was fixed and they even do emergency 24/7 plumbing if needed. The owner Ken had everything handled proficiently and professionally. Very Pleased with the work.

Mike R.

These folks are the best of the best. I've had them at my home about half a dozen times. Every visit is perfect, they are prompt and professional. Their prices are fair and reasonable.

Pauli M.

First let me say that our condo association has used Roy Smith for many years and they know our building quirks. I asked for a quote on making my shower over tub into a walk-in shower and Ken was just great. He arrived on time, was extremely knowledgeable and offered several great options to solve my situation. I have not yet had the pleasure of having actual work done but the quote process was very professional and Ken was a gentleman in every respect. I will update the review after work has been completed.