Roy E Smith Plumbing

Adam B.

Terrible experience with Roy E Smith Plumbing. I hired them to install a gas line to my new fire pit, and connect the fire pit - but when it wasn't working properly the next day, they were horrible to deal with.

They came back for a 2nd visit and then told me that it needs a pressure regulator - something that was not mentioned upon installation, and would requite an additional $120+ to install.

I asked if they could first check the pressure and tell me what the pressure is, but they refused, saying they only have 1 pressure gauge and it wasn't available and wouldn't be available for another 2 weeks until the owner returned from vacation.

Turns out, it didn't even need a regulator and I spent a ton of time trying to diagnose an issue that they could have easily solved by taking a simple gas pressure reading.

Alex S.

I highly recommend Roy E. Smith Plumbing! The respond very quickly and provide consistent quality service. Their quick service has saved me from several potential plumbing catastrophes (burst pipes, leaking toilet, etc).
Give them a try, you will be very happy you did! Could not be happier with my experience with Roy E Smith.

WAYNE F.

A stubborn kitchen sink clog could not be taken care of by the well advertised guys in white. After unsuccessfully using his snaking device he said the only way to clear the drain line was with a hydro jet process which my HOA would have to approve. My HOA had me contact Roy E. Smith plumbing. They were able to give me an actual appointment time the next day in the A.M. Efren and Juan were right on time which I really appreciated. The ""guys in white"" gave me a 4 hour window. More importantly Roy Smith plumbing solved my drain problem within an hour using an industrial size snake. They were very neat and left my sink cabin clean and dry. My wife and I are so relieved to have this resolved

Jay R.

Roy E. Smith Plumbing was great. Professional and reasonably priced. They didn't tack on extra fees left and right like some other plumbing companies do IE charging the advertised price but per foot of snaked drain. Everything was fixed and they even do emergency 24/7 plumbing if needed. The owner Ken had everything handled proficiently and professionally. Very Pleased with the work.

Mike R.

These folks are the best of the best. I've had them at my home about half a dozen times. Every visit is perfect, they are prompt and professional. Their prices are fair and reasonable.

Pauli M.

First let me say that our condo association has used Roy Smith for many years and they know our building quirks. I asked for a quote on making my shower over tub into a walk-in shower and Ken was just great. He arrived on time, was extremely knowledgeable and offered several great options to solve my situation. I have not yet had the pleasure of having actual work done but the quote process was very professional and Ken was a gentleman in every respect. I will update the review after work has been completed.

Renee K.

Roy E Smith Plumbing came HIGHLY recommended to me. I have used them now 4 times to fix problems and to fix things that other plumbers/installers have screwed up. They have always come the same or next day.

They are always on time and work fast. They are honest and never tell you something needs fixed/repaired that doesn't need it. The prices are incredible compared to other plumbing companies.

I have had problems with many other plumbers in the past, so I really appreciate the awesome work they have done for us.

Which is why I am puzzled by the older reviews. I recommend scrutinizing them carefully. Little to no info on these reviews. Fishy. Also, someone mentioned getting two plumbers instead of just one...um, we always get two. You are charged the same, so what's the problem?

Lois C.

WOW! Feel like I was just ripped off. I needed two new faucets installed on a new vanity top. Nothing to remove or take away. The lady told me three o""clock, but called when I was out to say they would be at my door in five minutes. This was two hours early so I rushed home. They were standing outside. Little did I know I would be billed for what was their wait time when they came early. They also sent two men which was totally unnecessary for the job. I paid with part cash and part credit card. I felt interrogated by the receptionist at the office who was asking me when I received the bill in the mail and whether or not it was mailed to this address. DAH! Am really two embarrassed to say what my bills was. The faucets are in....I have learned much from this experience....

Viktoriya M.

Just got off the phone with Ken. Wow!!!! I don't think anyone has ever spoken so rudely to me in my entire life. There are too many plumbers in the world for me to deal with any type of rudeness and disrespect. And guess what Roy Smith plumbing, you're in the service industry so customer service is part of your job.

I've used them in the past because they are the plumbers that the condo association sends out and they do a mediocre job. Nothing beyond what is expected of them.

Dean W.

I've used this company for 15 years, and have never had a bad experience. They show up on time, they get the work done in a reasonable amount of time, and their rates are reasonable. After being ripped off by a few other companies, these people have been great to work with.