Roy E Smith Plumbing

Ben B.

A long overdue review. This company did Ok with the work but Jenny, one of owners made the experience so so difficult for no good reason. She would not cooperate on the permitting process. I needed to have the city do a routine inspection. She didn't want to sign the routine city forms. She said a number of things that were simply wrong and false. Things like we will have to be there with the city inspectors at $130 an hour. Ken should learn to not have Jenny ever talk to any customers. A ridiculously difficult job for imaginary nonexistent reasons. Terrible customer service, go elsewhere.

Zoe Z.

The worst experience I have ever had! Run as far as you can. I had them replace my water heater in June. 6 month after it broke. They refused the fix it because it wasn't their problem. Tells me to deal with the water heater company even though I bought the brand new water heater with them. I'm extremely frustrated and disappointed. This is not how you should be treating all the customers.

Michael J.

I have been using RSP for many years, and they are very reliable, knowledgeable, and honest. The owner Ken and his staff are responsive, and in the event of an emergency, I would call them! Remember that this is a FAMILY-owned operation for over 60 years, so they must be doing something right!

Celia Z.

I leave in Mar vista. I gave them one star just because they answer the phone and always have plumbers available to charge you $200 an hour to do a Mickey Mouse. And I thought they were amazing. I lost count how many times the came to my house.
I found my self now after years with a huge problem just because they never diagnostic the proper one. I called them to see if they would be considered and send some one for a real estimate to do the re pipe and again they offer me plumbers out of their business ( looks like they are a Plummer's agency). Believe or not they offer me another Mickey Mouse job.
I do not recommend them at all.

Daniel W.

Horrendous!
We had an issue with our primary shower - it wasn't heating up properly, and when it does, the hot water comes/goes - we figured this was an issue with the thermostatic valve. We called Roy E Smith, and they arrived the next day - this prompt service is honestly the only reason we're giving even 1star. Our shower is a special one from Kohler, so the valve setup is a bit strange. If the plumbers didn't know how to handle it, we would've totally understood - we get it, it's not the standard shower, and we would've been happy to find someone else.

Both the owner and another plumber came, and they spent more than 30mins fiddling around. They then left rather suddenly, and the plumber charged $195 for the session. They said that the shower was working again, so we took them at their word. No explanations for what they did, despite me asking - the plumber just said ""we fiddled."" But, guess which shower was ice cold later that night?
We figured that perhaps they had changed the valable but not properly, or did some sort of fix to it that didn't take - after all, they spent half an hour there, and also charged us. They must have done something! So I called the company to ask about what they did, so I can tell another plumber what fixes had been tried before that failed. The rep that answered looked at the notes and said, ""oh, they literally didn't do anything. They didn't know how to fix that special type of shower so they didn't touch it."" You can imagine my frustration then. Even the rep was surprised that the owner charged us, saying, ""oh you paid? Yea let me let the owner know and he'll refund you. You shouldn't have paid.""

Fast forward to now and I have yet to hear from the owner, despite having called multiple times over the last 1.5weeks. Multiple reps answered, each time with the same surprised, ""oh, you paid? Sorry...let me let the owner know.""
It's...ridiculous.

Jayne G.

I can't speak highly enough about this company. The owner, Ken, is responsive, knowledgable, kind, and has a good sense of humor. I called them for a leak behind my washing machine. He sent someone out immediately who diagnosed the problem and fixed the leak. He had to break through the floor to get at a pipe in the floor, but a couple days later, Ken sent out his guys to repair the floor. It looks perfect! Fast forward two weeks, water starts leaking out of my living room ceiling at 4:00pm. I call Ken. He sends someone over within the hour. After checking all the plumbing, and punching a few holes in the ceiling, the broken pipe is found and repaired. The plumber was here from 5-7 pm. No one said anything about overtime. Ken will be sending over his dry-wall guy to repair the ceiling. I love this company. They are reasonably priced and I love the one-stop service. No need to find someone to repair the damage done by the repairs. Ken has a guy for that! I can't recommend this company high enough.

Santa Monica Mama M.

Great service. Roy sent over Ephraim and he listened, viewed the situation, and then went to work. First, he snaked my toilet and then removed it to find roots growing in there! He did a wonderful job and then cleaned up nicely, as well. So glad I found this company!!

Amanda F.

I called the Roy E Smith team this morning at 11:00a and they fit me in at 3:00p same day--they were clean, got to work immediately, and were out within 30 minutes to clear what we learned was a small soap bottle that had been flushed and lodged in the toilet (thanks kids).

Extremely courteous, and knowledgeable about household plumbing. They came recommended by a friend that owns multiple properties in LA, and did a great job.

Gail took down my information, and kept me informed, calling again an hour ahead of time to let me know the team would be on time. I was able to plan my day, and still get things fixed.

Pricing was similar to others I'd called. Hourly rate + parts at cost, and they worked quickly so I felt they respected my time and money. It's an honest, hardworking team. I will call again if I ever need plumbing help.

Adam B.

Terrible experience with Roy E Smith Plumbing. I hired them to install a gas line to my new fire pit, and connect the fire pit - but when it wasn't working properly the next day, they were horrible to deal with.

They came back for a 2nd visit and then told me that it needs a pressure regulator - something that was not mentioned upon installation, and would requite an additional $120+ to install.

I asked if they could first check the pressure and tell me what the pressure is, but they refused, saying they only have 1 pressure gauge and it wasn't available and wouldn't be available for another 2 weeks until the owner returned from vacation.

Turns out, it didn't even need a regulator and I spent a ton of time trying to diagnose an issue that they could have easily solved by taking a simple gas pressure reading.

Alex S.

I highly recommend Roy E. Smith Plumbing! The respond very quickly and provide consistent quality service. Their quick service has saved me from several potential plumbing catastrophes (burst pipes, leaking toilet, etc).
Give them a try, you will be very happy you did! Could not be happier with my experience with Roy E Smith.