Roy Dossey Plumbing

Jeffrey S.

Had a whole bunch of work done today: replace our water heater, add a hot water recirculating pump, replace two faucets at the outside hose bibs, and replace the water fill valves at the washing machine. The techs were helpful and friendly, properly prepared for the job, and readily accomplished every one of my requests. I am very pleased!! I've been using Roy Dossey Plumbing since roughly the mid-1980s (at least three houses ago) and will continue to call them when the need arises. I highly recommend Roy Dossey Plumbing.

Karen A.

Our toilet was leaking down into the laundry room on a Sunday. We shut off the water and called Ray Dossey Plumbing. They responded and had someone come out the next day. Two plumbers arrived and had our toilet fixed to stop the leak in no time. They were friendly, explained the issue they had resolved, and the bill was very reasonable. I will use them again without hesitation!

John T.

I didn't call these folks, but my neighbor apparently did. They rapped on his door loudly for about five minutes. Because our units are connected (including by plumbing), when someone knocks on his door, it sounds like they're knocking on mine. It also happens somewhat frequently that people go to the wrong unit because of how the units work at my complex (each condo having its own unique address).

So, I thought I'd go try to help. I opened the door and looked at a man on the phone. He glared at me as I said ""hello"" in a friendly way. He said into the phone, ""Now I've got a nosy neighbor out here."" I was pretty shocked by this as I've never been accused of that before. But, I still thought I'd try to help. I asked if he'd tried calling. ""Yes,"" he snapped. ""I'm calling now."" I know of two people who live there and have one person's number. I thought I might call that person if it was a different person than the one he's calling.

It turns out, he was calling the other resident. So, I called the resident whose number I have. As the phone is ringing, I hear the angry plumber say, ""I don't know -- these shitholes are all alike."" The number I was calling didn't answer. I told him and the other plumber this, said, ""Sorry I couldn't help,"" and went inside.

Being one of the three people on the HOA board of my very small community, I will, of course, recommend that the owner of the unit consider doing business with other companies with friendlier employees in the future. I'll certainly never contact this company myself.

Jan H.

The guys from Roy Dossey Plumbing are always prompt, efficient, and straight forward. They have fixed a leaking pipe, leaking faucets, leaking/broken garbage disposal, broken toilets, and always left things looking as good, if not better, than when they got here.

I have used many different plumbers over my 35 years in this house. They are the best, and reasonably priced.

Thomas K.

They showed up the same day I called even though I said it wasn't urgent at the time. I had a pinhole leak in a copper line that was very problematic to get at, and I had had a previous estimate that was over $1000 and involved jackhammering up the concrete slab inside the house.

Scott and his assistant showed up and fixed it in about an hour for 1/10th the cost--no jackhammering and no mess. It was a creative solution to a difficult problem and I was impressed as I have done some plumbing.

Daniel P.

Two plumbers showed up today to install a new water heater a new softener system and a deep sink. The crew was professionally dressed and maintained a professional demeanor throughout their work.
In less than five hours the crew was finished with all their work and left the work place spotless. My high expectations for pipe fitting skills were exceeded by this crew. It is obvious to me that the employees at Roy Dossey Plumbing take a tremendous amount of pride in their work. This job was done on time and within the budget. The quoted price was exactly what the work crew asked for payment at the end of the day.

I recommend Roy Dossey plumbing for any of your plumbing needs.

Jennifer R.

We hired Roy Dossey Plumbing to fix a leak coming from the bottom of a toilet. The technician advised that the issue was simply that the wax ring needed to be replaced/doubled up, which was done and the issue was fixed. However, the reason for my negative review is that they ruined our flooring in the process. Our flooring was just a year old! In the process of removing the caulking, the plumber chipped our laminate flooring in several places. There was one panel of flooring that was slightly wet due to the leak, so I accepted the couple nicks in the floor, although I was upset about it. The plumber did a sloppy caulking job, so we requested they come out to remove it so we could do it ourselves. They came out to remove the caulking and chipped the flooring again, but on the opposite side (where the floor had not gotten wet).

I contacted the manager, Cathi, to express my concern. I had no intention for asking for anything, but thought it was important to share the experience so this doesn't happen to someone else. I was polite, but expressed my disappointment and dissatisfaction, as we will now have to replace our flooring in the bathroom. She was immediately defensive, telling me how long they've been in business (that is irrelevant to the issue). She told me that the chips in the flooring is just a consequence of pulling the toilet up and it's bound to happen, and to buy a bigger toilet to cover it. I would need a pretty huge toilet to cover their mistakes. Rather than try to understand my frustration, Cathi continued to make excuses. My issue is not the slight scratching where the caulking was, my issue is the chunks of wood that are inches away from the toilet, which is just poor workmanship. I sent her pictures and she stated that she would also send me pictures that her employee sent her. She also said she would speak to both men that worked in our home and would follow up with me. It has been two weeks and I have not received pictures, a follow up call, or even an apology. I will never do business with this company again.

If you do choose to do business with this company, I recommend taking before pictures, and possibly standing over their shoulder to watch them work.

Stephanie T.

Inevitably, I woke up to a leaking water heater during my one day off in over two weeks. I called our regular plumber, but he wasn't able to come out due to illness. Now I was really stressed. I talked to Boyett's, the company from whom I rent a water softener and hot water recirculater. The owner highly recommended Roy Dossey Plumbing and said they had been doing business with them for quite awhile.

The person I talked to at Roy Dossey was very helpful and was able to get a plumber out that afternoon. She told me the anticipated price and estimated time of replacement. Two gentleman arrived at the quoted time and took about 90 minutes to replace our old water heater and install a new pan.

Everything went smoothly and made a stressful situation fairly painless. Couldn't have asked for more.

Sandhya V.

It was great that they showed in mask. I used them for making a new gas line from the meter to our kitchen, and also to fix a leak under our sink. They were very reasonably priced and very professional.

Bobby D.

As with a few reviews below, they were, No-Shows, No-Answer, and No-Call Back.

I have a scary problem of an underground water main leak. I called them and was told that someone would be by to assess the problem that afternoon, or the next day, and they would put me on their schedule for 7 days out.

I stayed home for both of those two days, and they never showed up. Then I called on the 3rd day and they did not answer. I left a message asking if I was still on the schedule for the appointment they had available.

They NEVER called back. (still have not,) All this while I had a large problem that is getting worse as I was waiting on their help.

Then I had to start all over to get on the schedule with another company.

This is terrible !