Rowell's Services

Katie C.

From the time my son spun the wheel at the Rowell.s tent at the Hopkinton State Fair and won us a free furnace cleaning, we have had nothing but excellent customer service and great, professional, and friendly employees working in and around our home. We had then replace our furnace and change our old hot water heater to heat through the furnace, inspected our septic system, replaced and re-plumbed our master bath, and fixed and replaced some outlets. Soon they will be back for a remodel of kitchen and new bath!
Excellent sales/service technicians! Highly recommend!

Robert P.

Average Septic Pump Out Service at best. Service Tech was NOT wearing face mask NOR keeping 6 foot distance when communicating. Apparently, not concerned with clients well being.

Kathleen S.

I have had nothing but positive feedback on septic service and furnace install . However when I had a hot water problem, they promptly came out and diagnosed the problem albeit at a high cost. Since they did not have the part, a second visit was required. Fine. The problem is they wanted to charge almost as much to install the part. I feel the fact that they did not have the necessary part does not mean that I have to pay for the second visit. I would have gladly paid for part but not the cost of a second visit because they lacked the replacement part to begin with. Very disappointed.

Robert W.

One of the pipes in the basement sprung a leak right before Christmas and after throwing a saddle clamp on the offending pipe, I called Rowells to see about having it permanently fixed along with another issue I was having. Ian came ot to the house the next morning, made some recommendations on replacing the patch jobs that had been done by previous owners. I ended up having Rowels replace all the domestic water plumbing in the house along with replacing the cheap sediment filter. The day after Christmas, Gregg and Ian showed up exactly when they said, and had the entire job complete in half the time they estimated at half the cost I was expecting to pay. To say I am pleased with Rowells would be a gross understatement! Highly recommended!

Bob W.

We can't be happier with Rowell's Services. They performed the Septic Inspection of a property we made an offer on. Time was tight and they came right out. Eric did the inspection and found issues with the leach field as well as some of the piping. Mandie and Leah worked with us and the seller to help find a System Designer, they then offered to go above and beyond in the event we aren't able to have the installation done before Winter sets in.
We highly recommend Rowell's ( the Happy Pumper)

Bob & Tricia Winters

David E.

Mixed feelings. The ladies in the office provide excellent customer service. It is the field staff that need some additional training in my opinion. I was scheduled to have a sink replaced that I purchased and also get a quote to replace my shower valve. I was scheduled for a morning appointment and the technician didn't show up until 2pm and he said he was just told he was coming for a quote only. Mind you I took the day off of work so that I could have my sink replaced.

While quoting the job, I explained to the technician what type of shower valve I wanted and he said he would have that ordered as well as a garbage disposal. Four weeks later the technicians arrive without the garbage disposal (which they did go and get) and I thought everything was all set. I was not able to be home when they performed the work.

When I got home to check the work I found a very small leak under the sink, my kitchen window was open and the wrong shower valve was installed! Also, when they installed the shower valve, it was put in backwards (if you turned it to cold, it went hot and vice versa). They came back to fix the shower valve position, could not find a leak under the sink and said they thought I had a tenant living in my condo so that was why the window as open.

I tried working with the owner about getting the correct shower valve installed and she was going to follow up with the tech who quoted the job. She said I would have to pay for the new valve and the labor to put it in which I think is wrong since I already paid for the initial install (I paid a good penny for the work) on top of paying for the sink separately. I had high hopes for working with this company, however my experience has shown otherwise.

Norman S.

So now, 24 hours after the Rowell's inspection without that company having verified the existence of a drain field with the Town Building Dept., the buyers who contracted to purchase my home have now terminated the contract based on the Rowell's inspection.

I will be consulting counsel to consider whether to file suit against that company for interference in my contract by their negligent preparation of their so-called inspection report and statements made about my property to the contract buyers that resulted in the cancellation of the sale.

Jason B.

Rowell sent two technicians. Mike and his colleague were fast, friendly and efficient. They did great work and were helpful in identifying a burst exterior pipe, while fixing it in a reasonable amount of time. I'd recommend their services and fair pricing.

Thank you.

Paul L.

I had this company offer me a $360.00 special for servicing my hot air furnace,and my propane water heater.Since i've had the 22 year old mobile home for 3 years without any service or clean-out,i thought it would be a good idea. I set up an appointment,they came on time.Results ? My furnace works badly now,rattles,smells like kerosene and is so noisy i wish i had left it alone.Oh yeah, my hot water heater keeps going out, i have to relight it several times a week.5 weeks later my furnace kept overheating and shutting off @ 3 in the morning,I called emergency service and asked them to come in the morning. They brought in 2 ""technicians"".one worked,the tall one watched,they told my wife that there was too much snow around my low chimminy. One of them took 3 minutes to put up a stepladder and take down a few shovels full of snow.The other tech,said he hat to replace a little fresh air pipe. I can't find it.everything there is old. I asked them if they warranty their last tune up job.they said not its different .they charged me another $226.00 for that 3 min shovel job.I wouldn't ever let them work for me again,I even went to their new office building to complain but to no avail.I guess i paid their new mortgage for March.Don't get caught in this trap,Sincerely Paul lemay

Anonymous U.

They were friendly don't get me wrong but they literally walked into my house without knocking. I'm a young women so this isn't something I appreciate but I'm pretty sure you knock on someone elses door before you enter their house. I went downstairs to open the door and they were already standing in my house.

Also, I had a bill of $135 for 30 minutes and no work was done. They couldnt find the problem, they didn't perform any work or used tools or took anything apart, just looked around. Pretty unacceptable price for doing NOTHING. They basically told me that I probably left a wet towel on the floor or washed my hair and water flew out of the shower. OK that DOESN'T happen and that is NOT why I had water leaking all over my basement.

Thanks but not calling them again.