Rowell's Services

Erikas N.

We've been using Rowell's Services for some number of years and have been pretty happy with their service. We started with septic service, the original focus of Rowell's, where they were expensive, but very reliable and trustworthy. We've more recently been having them service our boilers and furnaces as they've expanded into these areas as well and, although their prices are double what we've found from other companies, they've been just as reliable and trustworthy....

Until the pandemic. Since the pandemic struck, we've had no end of scheduling issues with Rowell's. We book appointments month in advance as they require that you be available anytime during the day of the appointment as they can't specific a time that they will arrive on site. Earlier this year, we had blocked out time for an appointment and received a call the day of the appointment that the technician was out sick. Fine, that happens, but they couldn't schedule a replacement appointment for weeks even though they had failed us. We rescheduled for early July when we had another window of opportunity.

We reconfirmed the July appointment a week in advance. We then called the night before to get an estimate on when the technician would arrive and everything was fine. But then, two hours after the technician was scheduled, we received a call that they'd have to cancel as some of the other jobs ran long and we'd need to reschedule for later in the summer.

Now Rowell's is not only double the price of other companies in the Lakes Region, but they're also completely unreliable and I would dare say arrogant. This was a great company but, whether it's workload, a shortage of staff, or changes in management, the company has gone downhill fast.

We'll be looking elsewhere moving forward.

John S.

Extremely expensive they bill every minute the service technician is at your home to include the breaks they take. We used them three times so far and have been very unhappy with their work quality and pricing. The first time we used them was to replace the kitchen sink, three toilets, and a bathroom fixture, they sent three people and it took them 8 hours to complete the job. While they were replacing the kitchen sink they had to widen the space for the sink but they did not cover the open water lines and sawdust got into the lines. This made the faucet unusable while they were here, they then replaced the faucet without clearing the lines but were able to get the second faucet running. They stayed on the clock the whole time even though it was their fault the first faucet did not work. 3 days later the second faucet failed due to the sawdust in the lines and the sink was leaking at the drain, they tried to charge us for a service call for a failure that was their fault. They replaced the faucet again and sealed the drain, the faucet is not installed correctly and now needs to be held to use it, I will not call them back to fix this. We called them one additional time to come look at our furnace the service technician was excellent this time and ensured we knew the time he was charging us for, he settled the bill with us before he left and we thought we were done except for the recommendations he made to fix our furnace (he only got it running but it was a temporary fix and he was upfront about it). We got a call two days later after we had settled the bill with the service technician, who had been in contact with the office while he was at our house and told us he was getting pricing and other details from the office, telling us we owed them an additional $200. How can you charge someone after you have settled the bill with the service technician, and after he had been in contact with your office on pricing if there was an issue at that time with the bill it should have been brought up then not 2 days later. I cannot recommend this company to anyone. I am a disabled veteran and cannot do these simple repairs anymore due to the pain they cause but if this is the type of service I receive I will go through the pain so I am not ripped off!

Jeanne L.

Top notch service at a reasonable price! The plumber even walked me through what they did and educated me on my furnace. Even came to Pembroke and accommodated a convenient date for service of my furnace. Thanks! Highly recommend.

Zac B.

Their website claims ""24 hours every day of the week"" yet when I asked to book a weekend inspection I was told that they typically don't work weekends and asked if a Wednesday worked instead. Lady became short with me when I asked about their ""every day of the week"" service and told me that she could not help me.

Darren H.

This was my second time using Rowell's (first was many years back for emergency service in the winter and no one else wanted to come out on a weekend). Just needed a simple septic pump. I appreciated the text notice with live map showing where the driver was before getting to our house. Technician was friendly, polite, neat, and did a great job. Separately, decided to replace the cap on lift pump riser - was scheduled for 2 days later and that was done nicely as well (including taking the old cap away).

Robert T.

Incredible service. Knowledgable, helpful, efficient. Have used several times and will use in the future.

Bob T.
Moultonborough

Katie C.

From the time my son spun the wheel at the Rowell.s tent at the Hopkinton State Fair and won us a free furnace cleaning, we have had nothing but excellent customer service and great, professional, and friendly employees working in and around our home. We had then replace our furnace and change our old hot water heater to heat through the furnace, inspected our septic system, replaced and re-plumbed our master bath, and fixed and replaced some outlets. Soon they will be back for a remodel of kitchen and new bath!
Excellent sales/service technicians! Highly recommend!

Robert P.

Average Septic Pump Out Service at best. Service Tech was NOT wearing face mask NOR keeping 6 foot distance when communicating. Apparently, not concerned with clients well being.

Kathleen S.

I have had nothing but positive feedback on septic service and furnace install . However when I had a hot water problem, they promptly came out and diagnosed the problem albeit at a high cost. Since they did not have the part, a second visit was required. Fine. The problem is they wanted to charge almost as much to install the part. I feel the fact that they did not have the necessary part does not mean that I have to pay for the second visit. I would have gladly paid for part but not the cost of a second visit because they lacked the replacement part to begin with. Very disappointed.

Robert W.

One of the pipes in the basement sprung a leak right before Christmas and after throwing a saddle clamp on the offending pipe, I called Rowells to see about having it permanently fixed along with another issue I was having. Ian came ot to the house the next morning, made some recommendations on replacing the patch jobs that had been done by previous owners. I ended up having Rowels replace all the domestic water plumbing in the house along with replacing the cheap sediment filter. The day after Christmas, Gregg and Ian showed up exactly when they said, and had the entire job complete in half the time they estimated at half the cost I was expecting to pay. To say I am pleased with Rowells would be a gross understatement! Highly recommended!