Rowell's Services

Rebecca C.

I had a leaking pipe and water was going all over my basement. Craig came right over and fixed the problem quickly. I highly recommend this company. Thank you Rowells!

Robert H.

I figured routine maintenance was overdue on our water heater and our propane boiler. Upon inspection, they told me I needed a release valve on the water heater and quoted me a price of about $250. I passed. It turns out you can buy the valve at Home Depot for under $30 and it simply screws into the top of the unit. Then they showed me a whole bunch of crud in the boiler and told me that updating some equipment should make it last for another few years -- for $2000. I went for it. Upon completion, when I asked for an itemized bill, I was told we don't do that. We charge a ""flat rate."" So I don't have a breakdown for parts and labor; and I'm not sure what they did for $2000. I don't even have something in writing to ask someone else in the business if the bill was fair or if they could have done better. I'm not sure; but I feel I have been conned.

Andrea B.

Rowell's installed our standby generator with the promise that they would do annual service. I called in May for a service appointment and was told November was the earliest. Made the appointment for Nov. 2. On Nov 1 they called to inform me that the are no longer able to provide the service and have known for some time that would be the case. It is now November and the chances of my getting someone here to service a generator installed by another company prior to winter are low to nil. Absolutely poor service, poor follow up and will never use this company again.

Liliana M.

I got the septic tank at my house pumped for the first time. The guy came nice and early and was very knowledgeable about the septic tank, patiently answered all my questions. They charged $350 not sure if that's the standard price but everything went smoothly. He was done within an hour.

Kara H.

Be careful when reaching out to this company. I was charged an emergency fee to have someone come give me a quote - between the quote itself and the emergency fee I paid $350 and didn't even consider hiring them to do the job (water heater replacement) because their price was almost twice as high as what I ended up paying (and significantly higher than all other vendors I received quotes from). One incredibly helpful person from another plumbing company that I talked to said I was the second young lady THAT DAY who he'd heard from who felt taken advantage of by the way they charged that emergency fee, which felt very shady. When I initially reached out to Rowell's to let them know I was unhappy with the situation they didn't even bother responding. Then when I let them know as a courtesy that I would be disputing the credit card charge and posting a review so nobody else feels cheated like I do, they responded immediately but basically said they did nothing wrong. The company I ended up using was Squam Lake Plumbing and they were fantastic. Robert Bell from Robert Bell Plumbing was also incredibly helpful and kind. Both great options, just don't go with Rowell's.

Hal L.

Had chuck and Larry from Rowell's to find and fix a septic line.
They were a huge help!
Helped us out big time !
Thanks !!!

Laurie B.

called rowell for an emergency pump-out and a clean-out of blocked pipe. they scheduled the pump-out, than called back 4 hours later and cancelled -- said ""find another service."" they called back the next morning to schedule the pipe clean-out for that afternoon -- then called back several hours later to cancel that too.

Erikas N.

We've been using Rowell's Services for some number of years and have been pretty happy with their service. We started with septic service, the original focus of Rowell's, where they were expensive, but very reliable and trustworthy. We've more recently been having them service our boilers and furnaces as they've expanded into these areas as well and, although their prices are double what we've found from other companies, they've been just as reliable and trustworthy....

Until the pandemic. Since the pandemic struck, we've had no end of scheduling issues with Rowell's. We book appointments month in advance as they require that you be available anytime during the day of the appointment as they can't specific a time that they will arrive on site. Earlier this year, we had blocked out time for an appointment and received a call the day of the appointment that the technician was out sick. Fine, that happens, but they couldn't schedule a replacement appointment for weeks even though they had failed us. We rescheduled for early July when we had another window of opportunity.

We reconfirmed the July appointment a week in advance. We then called the night before to get an estimate on when the technician would arrive and everything was fine. But then, two hours after the technician was scheduled, we received a call that they'd have to cancel as some of the other jobs ran long and we'd need to reschedule for later in the summer.

Now Rowell's is not only double the price of other companies in the Lakes Region, but they're also completely unreliable and I would dare say arrogant. This was a great company but, whether it's workload, a shortage of staff, or changes in management, the company has gone downhill fast.

We'll be looking elsewhere moving forward.

John S.

Extremely expensive they bill every minute the service technician is at your home to include the breaks they take. We used them three times so far and have been very unhappy with their work quality and pricing. The first time we used them was to replace the kitchen sink, three toilets, and a bathroom fixture, they sent three people and it took them 8 hours to complete the job. While they were replacing the kitchen sink they had to widen the space for the sink but they did not cover the open water lines and sawdust got into the lines. This made the faucet unusable while they were here, they then replaced the faucet without clearing the lines but were able to get the second faucet running. They stayed on the clock the whole time even though it was their fault the first faucet did not work. 3 days later the second faucet failed due to the sawdust in the lines and the sink was leaking at the drain, they tried to charge us for a service call for a failure that was their fault. They replaced the faucet again and sealed the drain, the faucet is not installed correctly and now needs to be held to use it, I will not call them back to fix this. We called them one additional time to come look at our furnace the service technician was excellent this time and ensured we knew the time he was charging us for, he settled the bill with us before he left and we thought we were done except for the recommendations he made to fix our furnace (he only got it running but it was a temporary fix and he was upfront about it). We got a call two days later after we had settled the bill with the service technician, who had been in contact with the office while he was at our house and told us he was getting pricing and other details from the office, telling us we owed them an additional $200. How can you charge someone after you have settled the bill with the service technician, and after he had been in contact with your office on pricing if there was an issue at that time with the bill it should have been brought up then not 2 days later. I cannot recommend this company to anyone. I am a disabled veteran and cannot do these simple repairs anymore due to the pain they cause but if this is the type of service I receive I will go through the pain so I am not ripped off!

Jeanne L.

Top notch service at a reasonable price! The plumber even walked me through what they did and educated me on my furnace. Even came to Pembroke and accommodated a convenient date for service of my furnace. Thanks! Highly recommend.