Rousseau Plumbing

Barbara R.

We wanted our old bathtub removed and a walk-in shower installed. We had a contractor assign the various parts of the job out. The demolition (by the contractor's crew) went well; they also installed an outdoor shower so that we didn't have to go to the gym for our showers during the month it took to get all the work completed. The tile was done by Pierre Carbonneau's crew; they did a beautiful job and were very easy to work with, always keeping us informed of when they'd be back and what they were doing.

Unfortunately, the work done by Rousseau Plumbing is not beautiful. The drain, the shower head, and the controls are all considerably off-center. In addition, the handle for the control was sticking out about 1 3/4"" inches from the round plate in front of it; eventually Ryan Rousseau showed up and sawed some of the excess stem off so it only sticks about about 3/4"" now.

The young man who did the initial plumbing work did not consult with the lead worker (who was here on-site when he arrived). He seemed to be completely unaware that we were having a walk-in shower installed that would extend beyond the perimeters of the (now-gone) bathtub. When the plumbing was roughed-in, that was when we noticed things were very off-center. At that point, the tile installer said that it was unfortunate, but that he could still work with it. We didn't want to make the plumber go back and re-do the work because the costs were accelerating as it was. To control the cost, we would settle for the way it was even though it is far from perfect. (See photos illustrating exactly HOW far off.)

When my husband spoke with Ryan Rousseau about how this could have happened, Rousseau's response was that Carbonneau's crew fur the wall differently than the tile contractors they normally work with. When asked why they did not communicate with the lead worker/Carbonneau's crew, his response was that ""we never work with this tile contractor who does custom showers."" Not once did he ever admit that perhaps he/his crew should have checked with the tile contractor, seeing as how they'd never worked with them.

Our contractor said he spoke with Rousseau as well; Rousseau continued to deny responsibility and blamed the tile contractor's craftsmen for doing things differently than what he was used to.

This is very disappointing to see, considering all the beautiful work that had already been done. And we are stuck with an expensive shower that is far from what we wanted.