Roto Rooters

Robinet C.

I am very happy with Juan, who is the person who did the hard work of doing the excavations alone and worked under the sun for hours. An exceptional, professional, and respecful worker who should be rewarded with a raise. job very well done.
The company does not give many ways of payments considering the cost of their service.
After all, I would recommend their services because of their employee.

Mary R.

BE WARE!! the gas company red-Tagged my water heater because the said it wasn't venting correctly and I needed a plumb to fix the problem.Roto- Rooter. came out and said that my piping was installed incorrectly and need to be taken out of the wall re-piped and that I needed a new water heater. all this for $5967.00 and the even wanted to charge me $29.00 for the bid!!!!

I called Quality plumbing and Rick came out. got on the roof and fixed the problem for $149.00.

I never write reviews but I just had to write this one. I'm sure the saw single old lady... what does she know. I know one thing Roto-Rooter's are a bunch of crooks.

Franny C.

I would give this company zero stars if I could. We had a simple drip drip leak in the bathroom wall that started to leak water into both bathrooms so we called this company based on a past reputation. If I had simply taken 5 minutes of my time to look at the reviews here and on the Better Business Bureau site, it would have saved thousands of dollars and mine and my family's future health. I called on a Monday, the repair tech showed up in late afternoon saying he was busy so he had to come back tomorrow; said he would call later on that evening to give a time frame but never called. Showed up at 11:30 am the next day for what he said would take one hour to fix. The 'sonar' people who are supposed to find the leak without cutting up your wall haphazardly said the leak was in the pipe he exposed in the upper wall; when the repair tech got there, he said the actual leak was coming from the ceiling.
Long story short, the repair tech ended up punching a hole in our hallway popcorn ceiling from snapping a thin board he used to maneuver in our attic (the tech weighed over 200 lbs.) that most likely contains asbestos but their technician did not take any precaution to limit the spread of the toxic dust, assumed there was no asbestos when asbestos is invisible to the naked eye and did not care that this house was built before 1975, before asbestos was regulated as being a dangerous compound to either inhale or ingest in any amount. Even though the technician was not certified in drywall repair nor was he capable of making the assessment that the popcorn ceiling had no toxic asbestos, he decided to 'fix' the hole himself(not really asking our permission or taking caution to not disturb the ceiling more and release more toxic dust by consulting someone who can tell us for sure if there is asbestos) which was a 2 foot x 2 foot gaping hole by further sawing into the popcorn ceiling releasing plumes of toxic dust that is now making my family and I sick with respiratory issues. Supervisor I spoke to was not very helpful, didn't want to refund any of the $4000 we paid for a simple leak to have our home air tested for asbestos which would cost $325, insisted we use their company to fix the shoddy dry wall their technician put in that still left gaps because the hole is right next to the lighting fixture, damaged the attic entry cover which the tech failed to let us know, took 10.5 hours for the job that day and I noticed that we were missing a $6 box cutter and the supervisor said I was accusing his techs of being 'thieves' which never came out of my mouth; I only said it was missing from the entry way next morning and I use that box cutter to open delivered boxes almost daily which is how I noticed it went missing. Unfortunately, we didn't have our indoor security cameras set up so I could document all of this if we do proceed toward personal litigation in small claims. This company does not treat their customers in good faith, nor does it take responsibility for the damage that was caused to our home due to the negligence of their repair tech and causing us health issues due to the toxic dust that is now spread to every room in our home and that covers the furniture like snow and makes our throat burn, our eyes burn, sharp chest pain on inhaling, hoarse voices, not to mention a more than likely future of respiratory disease all over greed and bad business practice and unskilled technicians who cannot be trusted alone in your home. Now when we flush our toilets in both bathrooms we hear a rumbling, rushing water sound from either toilet and the seam of where the floor meets the wall in the shower bathroom was pushed out and separated after this repair happened, so now we are probably expecting more repairs and water leaking due to their technician most likely not attaching replacement pipe properly and further doing damage. Their technician also tried to sell us on water damage consult visit, said the pipe in our bathroom was black due to black mold but the copper pipe was black due to mostly oxidation from the air and being an older pipe; copper does tarnish over time; there was no fuzzy mold or growth on the pipe aside from the normal mold that would probably grow in a wet environment over the years. The point of this review is that we are now breathing in toxic air 24/7 and Roto Rooter does not want to even help by refunding half of the money we paid to get someone to test the air, to repair the damaged ceiling(we have to provide an estimate). If they wanted to treat their customers with good faith and good business practices, they would refund us most of the $4000 that they charged which probably would have cost us less than $1000 with a local plumber and no ceiling damage. They refuse to take ownership of the negligence from their repair technician.
Repair happened in Santa Maria, CA

Ness H.

Set Appointment Thursday night for for Friday morning. Received a call from dispatcher giving me a window of 10-11am, at 11:45 I called to see where they were and dispatcher said they weren't able to come until later, she called me back and said they would be there between 4-6pm, they didn't show up. Now I get to go through a weekend with no toilet or pay overtime rates, don't waste your time.

Vincent M.

Would give fewer stars if I could.
Long story short I had them out to look at water heater whose pilot wouldn't light . Tech tried to light pilot for 1/2 hour said he'd need to go to the store to get a part. Then I offered to go pick up part so he could come back later and do the work. He called back later and suggested his boss told him I should look into warranty coverage. Tech texted me a video so I could do it myself, because I ""seemed capable... WTF??! The tech never responded to my requests for an eta and when I called his office today they said the job was closed based on ME never having called back.
AVOID AT ALL COSTS

Earl F.

Called to get a sewer line unblocked. They would not give any estimate of cost over the phone. Made an appointment for 1pm the next day. At 2pm that day, I called and was told the guy was stuck at another job. They called at 3pm to say he was on his way. He arrived two hours and 15 minutes after the appointment. I asked how much it was going to cost. He said it would be almost $300, and if they had to pull the toilet, it would be more than $500. The Roto Rooter guy I used for years never charged more than $100. Things have change with this company, and I will never call them again.

John B.

Technician's main skill was quoting prices for different things he could do. Finally got job done but 165 job in 2013 now cost 205. (Said owner/manager changed) Then refused to give senior discount they advertise! Won't call RR again.

Bill P.

I'm sorry but way over priced, had one company come out and pump my septic tank, $1,000, same tank roto Rooter cost $2100... We called and asked, sorry we're a big company and we don't discount. Sorry your over priced, we won't use you again

Greg D.

To: Roto Rooter Supervisor - Santa Maria, California

On September 9 & 10, 2014, your company employees: Rico Williams and his assistant ""Stephen"" performed plumbing work at my residence located in Santa Maria, California.

I would like to commend both men for their diligence, professionalism, and polite manners while they worked inside and outside my residence. They performed their duties well, and did a commendable job during their cleanup, both inside and out.

Please extend my sincere thanks to both men, and I also thank your for your kind assistance. I will certainly choose Roto Rooter in the future for my plumbing needs, and will recommend your services to my associates.

Sincerely,

Greg Diamanti
Diamanti Investigations


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