Roto-Rooter Plumbing & Water Cleanup

James M.

Called with an emergency at 3:45pm was given a 2 hour window. Dispatch calls to confirm appointment I don't hear the call, I call back immediately, was transferred to dispatch who then hung up on me, I call right back again and I'm told dispatch is busy they will call me right back. 2 hour window is passed by an hour, I call back again to check on this and was transferred to dispatch again who told me sorry we sent the tech home because you didn't answer??!! So now I need to wait until tomorrow with an emergency, kids can't use the toilets, shower, wash their hands etc. 3 hours are gone on a Sunday evening when I could have been trying to get someone else here.

Lori R.

I had Roto Rooter come out for backed up basement drain. The service guy was fine. He needed to have his supervisor to come out and put a camera down to see if there was a problem with the pipe and he said there was an issue in the street. This cost me $550. He had me take a picture of the video. They told me to contact the city, which I promptly did. The city said they should have given me a video of the pipe and marked an ""X"" where the problem was. I contacted RR ""customer service"" and the lady (very defensive) said ""this is a business and we charge extra for that. That'll be an additional $750"". I ended up calling a local plumber (lesson learned) and they are charging $250 for the camera and video. It felt like Roto Rooter was unfairly charging me. Wouldn't use them again.

Denis B.

Had a backed up toilet, my son called rotorooter as he thought it an emergency. they were very quick to came out and clear drain. But then they told us we needed a new main line and they would do it for $6000, man was rude about it too and quote only good for one day. they claimed ot have a video of the problem, but for me to see it would cost $500. thought this was a scam so called in the City, they had a second service, come out and for $180 he fixed what rotor rooter had not done and charged us $580 for. I woudl not use them again.

Jason M.

I'll update this review if/when I receive better service.

Initial called made on Friday night regarding sewage problems in the basement. Was told that they could have a plumber out that night. Received a call from their dispatcher saying nobody was in the Kenosha area and they would have somebody out between 6-8pm the next day for me.

The following morning my toilet backs up and is now part of the problem.

730pm the next day I call just to make sure they are going to be on their way. They state their plumber is on another call and may be a few minutes late and they would call when on their way.

830pm called to follow up and dispatcher states that the plumber is still on the other call and asked if I wanted to reschedule. I really wanted to keep the appointment bc my main lines are getting worst. She said she will keep me updated.

945pm I called and disptcher says the same thing. They are now over four hours late on my appointment on a Saturday and I still do not have anybody out here to address my problem as they said they would. This is absolutely ridiculous and needs to be addressed. If I wasn't in such a bind to get this fixed I definitely would look elsewhere.

11pm I get a call that the plumber is still at the other location and can't come. Seriously? I waited 6-8 bc that was my appt and they finally tell me they can't come at 11pm?! And they rescheduled and said I am the first appointment 9-10am on Sunday

Sunday 10:15AM I get a call stating that the plumber is at another appointment and they are trying to get him out. Why do you guys make appointments but cannot keep them? How did you say I was going to be the first appointment Sunday yet your plumber is at another appointment?

Don't bother making appointments here or waiting for a plumber. They don't show up and don't keep you updated. This is no way to run a business.

David L.

I am sure they are a wonderful and knowledgeable company if they decide they want your money to actually come out. My wife and I had some seepage issues with hydro static pressure in our basement when we had a ton of rain. We were lucky enough to meet the daughter of the original owners who originally had the home built in the late 1960's. Turned out we had internal drain tile that fed into our basement floor drain. She mentioned it sometimes it becomes clogged and required rooting. I booked an appointment with Roto Rooter explained the issues and took a day off of work to await someone to come out an root and send a camera down the drain to make sure everything was okay. At 11am I received a call from their technician, from Roselle Illinois. He didn't understand the issue and didn't know anything about a floor drain like that in any home. He then very rudely asked how old the house was because he had been a plumber for 30 years and what I was saying is insane. I explained to him the previous owners had the line rooted before via the floor drain, he then interrupts me and tells me he can't even root it or send a camera because it was obviously a small 4 inch drain. I then told him actually I am standing right over it and its much bigger than 4 inches and even measured it with him on the phone. He then tells me I just need a sump pump put in and that'll solve all of my issues. He then offers a couple other solutions....running a hose with water running down the line? Seriously? Everything in his power to not have to come out and actually help our situation. It's all right though if Roto-Rooter doesn't want my money that is fine. I'm more upset I wasted an entire morning of my PTO day off of work waiting for them only for them to turn around and decide they don't want to come out. Why also are they sending someone from Roselle Illinois to Kenosha Wisconsin?

Bob W.

Update.

Econo Sewer and Drain did in one visit what R*** R***ter didn't do in three visits by just a van that could do ""rodding"" and then two separate ""camera"" visits scheduled (a different person/truck) that they never showed up and still haven't called to reschedule. Econo Sewer and Drain's PETE was awesome - up front with two options. He had all the tools/equipment necessary for a one trip solution. We took the camera/video with water jet option to clean out the roots just outside the house at the PVC to clay sewer transition. ALL IN ONE VISIT with ALL the tools to get the job done ONCE. Plus a DVD with before and after pictures and videos of our complete sewer system from the house to the village sewer. AND they gave us a lower price than quoted since the root intrusion was only in one location and therefore didn't take long to eliminate. Will be calling them in a year or so to take another look and judge how fast the growth is (or hopefully isn't).

K W.

Interesting to see all the reviews indicating Roto Rooter Kenosha is doing plumbing repairs, because the woman who just answered the phone for me indicated they are not licensed in Wisconsin to do plumbing repairs except for 'clogged toilets'. We have a leak from the water line in to our second floor bathroom faucet and it has already caused extensive damage to the first floor ceiling and downstairs hallway wall because it's apparently been going on for a while. I called Roto Rooter, was asked a lot of questions, and then was suddenly told they can't help because they aren't licensed to. WHAT? First of all, their website says they are, secondly all the reviews below indicate they are. It's obvious they just didn't want my business or whoever is supposed to be on call for emergency services tonight just doesn't want to work. That's fine. I will NEVER give them my business in the future or ever recommend them. Call Drain Brothers instead - they will gladly stand by their promise to provide emergency plumbing service!

Barb D.

Very nice man Danny #2153 was sent to us. Explained what he was doing. Very efficient.

Mike K.

Live in Plainfield Illinois, found these guys with a quick google search during an emergency leak in my upstairs bathroom. They walked me through controlling the water and came promptly in the morning to fix the issue. Would definitely hire these guys again based off their reliability alone.

Justin P.

There was was nothing unpleasant about this visit... O and his professional knowledge and demeanor will keep me coming back time and time again. I enjoyed how they explained everything to me!! They cleaned everything when they were done .. His supervisor was also top notch!! I am in the military and will be recommending them to anyone in the service in my area !! i will always call them first. I am impressed and both of those two show that not all heroes wear capes. I hope their bosses read this and realize the value in these two employees!! HIGHLY RECOMMENDED!!