Roto-Rooter Plumbing & Water Cleanup

Pamela L.

Was quoted a flat rate of $600 to install a new kitchen faucet. While the plumber was there called other local plumbers - $257 was my grand total from Weld and Sons - plus he fixed additional pipes that were leaking.
BUYER BEWARE!!!!!

Steve C.

Terrible Service. Don't hire this company. We wasted all day at home for a 10 am-2pm service call. They called st 3 saying the technician could not make it to our house because another job was taking too long. They wanted to reschedule 3 days later. I told them no and called another company. Horrible experience. I wouldn't call Roto Rooter if they were the only plumbers in town. Save yourself the frustration and call someone else.

Arianna M.

Had Roto-Rooter come out to my house to give me a quote for a garbage disposal installation and sump pump install. Their quote was so high...$1,300 for both and that did not include pumps or parts! Completely outrageous and definitely felt taken advantage of....would never recommend using them again!

Amanda S.

Work up at 3:30am this morning to find our sump pump stopped working, which caused 2+ inches of water throughout our entire basement. I called Roto-Rooter to get someone out to do water extraction. I was told a tech would be out between 8-10am.

It was 10:15am and no one had arrived. I called and was told that a tech got into an accident and someone would be out soon. The fact that I had to call should have been a red flag already.

At 11:00am an adjuster with Roto-Router arrived and told me the clean up team wouldn't be out until tomorrow, but he was here to give me an estimate.

You're joking. First off, why was I not told this? I was told all morning someone would be out. After complaining, he made a few calls and told me someone out be out in an hour. I have 2+ inches of standing water throughout my entire basement, called at 3:30am (they have 24 hour service) and you're telling me someone would be out 9 hours later after the initial call, AFTER complaining.

After the adjuster told me it was going to cost $1,500 + for the work I choose to extract the water myself and call someone else.

Never again.

K H.

Can i make this 0 stars? Complete bait and switch, grossly overcharged ! We called to find out how much they charged for plumbing work and were quoted $92.50/hour, we booked an appt. The guy showed up & wanted to charge $650 to put pipes under 2 bathroom sinks to bring up to code. He said they dont work by the hour but by the job, no one quited us $92.50/hr. We needed the job done quickly so we bit the bullet. He was there 1 1/2 hours & that included 20-25 minutes he left to get parts. Ridiculous rates. At least the pipes dont leak for now.

Melissa S.

Took day off work to have a plumber come out and they never came. They said they were running late so we had to reschedule. Set up for another day (another day off work) got a call in the morning saying they were to arrive between 8-12. Never heard from them again. Called left message for management and never received call back. Called receptionist Cheryl to reschedule and asked if we reschedule can they guarantee someone would show up and she said she could not guarantee that. Told her I would call someone else and she said that's fine.

Steven S.

Poor customer service. I scheduled an appointment and even took time off work. Roto-Rooter gave me a four hour window. But halfway through the four hour window they called and canceled my appointment with no good reason.

Danielle S.

-10 if I could. Worst company I have ever dealt with! First we called to have the sewer drain cleaned. They called and talked me into a jet cleaning at $900. Said they would show up the same day. Fast forward to day two and they STILL have not shown up even though they said between 10 am to 12 noon. Called at 11:30 and asked if I need to hire s ok someone else and they said no. It is 1:15pm and still a no show. Called Ken's sewage and he is spectacular and will be here by 1:30. Phone number for Ken is 952-929-4146. Dont bother with roto-rooters.

Allison M.

I will never call Roto-Rooter again. Called on Monday morning to get a clogged kitchen sink fixed. I was told they could send someone out between 4-9pm. The four hour window is annoying, but I made the arrangements to be home. I got a call at 8:30pm saying they had to reschedule because they had a lot of emergency issues to deal with. Fine - I'll let it slide. Rescheduled for Tuesday between 4-9pm. I once again rearranged my schedule to make this work. At 9:07pm I get a call - can't come, can we reschedule for tomorrow? ARE YOU KIDDING ME? What kind of customer service is this? I will be taking my business elsewhere. Do not call them if you actually want the work done!

Diane B.

The service was ok. It was EXPENSIVE. But, there was an issue after service and after spending over $700 with them to install two faucets I was told there was NO warranty on their work and I would have to pay for a follow up visit. The problem. Turned out to be a nuisance. They forgot to turn water back in to the dishwasher and I was able to have another plumber diagnose and talk me through it but roto rooter would not talk me unless I paid a service charge. Bad service is bad business