Roto-Rooter Plumbing & Water Cleanup

Jennifer T.

Great service--friendly professional and quick. Bathroom faucet quickly installed.

Brad F.

Make sure you get an estimate first, take out your phone and take a picture of the quote, because mine grew by $280.00 dollars from the time he wrote it down till the time he came back with a receipt... Have never been so disappointed!

Tanner S.

The entire team was very professional and prompt. The technician, Derek (#4349) was extremely friendly and knowledgeable. Not only did he fix the issue, but he explained things as he went and made suggestions for self maintenance that will certainly be useful.

Bory P.

We had a plumbing issue where the water in the kitchen sink wasnt draining and my husband tried every method listed on the Internet and after 2 days we gave up because he was unable to clog the drain. We called Roto-Rooters and within mins our appointment was schedule. #4348 Josh who came to our house was unable to clog our drain within an hour. He was fast, friendly and very courteous. He also gave tips on how to prevent it in the future. I would definitely recommend Roto to anyone who has plumbing issues. Thank you!

Beth P.

Josh #4348
Same day, weekend service. Josh gave us a four hour window to be at our home and checked in twice with us to let us know where he was at. The problem was with the laundry floor drain and he actually left the area cleaner than when he found it (it was pretty grimey from when it had backed-up).
Very impressed. Will use again.

Shelli F.

We had water just pouring out of a pipe when the upstairs shower was used and found out that the neighbors in our duplex were having similar issues, our tech Fred (#4155) was just awesome. He did all the work from one unit. He explained how the issue was affected for both units and just fixed it from ours because the neighbors weren't available. Thanks Fred, you saved 4 people from having to share one shower tomorrow morning!!!!

E T.

So, wow. They say that they have 24/7 service. However, when I called them, they were not able to get out until the next day. I explained that we had one bathroom and that I would keep that appointment but had to call around to try to get someone out tonight.
Amazing that when I called back to cancel they had someone that was available to come out. Needless to say, I did not use them. This place has poor advertisement of 24/7 service that really means 8:00am-5:00pm.

Sarah B.

I have (yes, present tense) an issue the pipe from the toilet leaking in the basement due to an incorrect / misaligned fitting. It's causing toilet water (yuck) to get all over the basement. I noticed this problem on a Sunday afternoon and was pleased to see that Roto-Rooter is open on Sundays.

I called, a dispatcher answered, I described my problem, and she told me the tech would arrive between 4pm-7pm the same day (Sunday). Perfect. The dispatcher called around 4pm to let me know the technician was on the way for my ""floor drain backup"" (not the problem). I corrected her and described the problem again.

The technician arrived at around 4:30pm, took one look at the pipe coming down from the toilet, and said, ""Why did they send me for this? This isn't what I thought it was. I don't have parts for this. They need to listen better."" SERIOUSLY!?! He then said, ""Maybe they just wanted to make you happy and send someone out here today."" Well, why would it make me happy if I still have plumbing issues???

He called dispatch himself and described the problem again (the same way I did, for the record), and gave me a new window of Monday from 8am-10am for another tech to come out. I would have to miss work to wait around for someone to show up, but ok, I figured I'd give them another shot.

I realized I never asked for an estimate, so I called later that evening and was told that they don't give estimates over the phone. Not even their base price for having to come out here. I was assured that I could just tell the technician that I didn't want the service if the price didn't work for me. That seemed a little weird to me.

Monday morning, after rescheduling work meetings so I could stay home and wait... I get a call at 9am telling me that the techs are running late. I asked how long it would be until they arrived and they said they would still be 1.5-2 hours out. I have to get back to work, so I can't stick around and wait. I just can't believe that I would be having to make a THIRD appointment with them at this point. I guess I'm glad they called and didn't leave me in the lurch, but my problem still isn't fixed.

I can't testify to the quality of their work, but I don't think I'll be calling them again.

Jason G.

Timely and thorough service. Brian was clear in his explanations and left the work area clean and tidy.

Bob F.

The world seems to be spinning out of control when your sewer line is plugged. Brian came on time all the way from Coon Rapids to White Bear Township to make the morning appointment. He rooted the sewer line to the street and explained the whole process within an hour. He also explained how to prevent future problems. He is very thorough. On his recommendation I had the line video inspected. It was super clean and you could see the root infiltration points (tree was cut down a few months ago) out by the street. The cost was reasonable and the $50 off online coupon was appreciated. Nice that they actually follow through and return calls unlike their rooter competitor.