Roto-Rooter Plumbing & Water Cleanup

Kat R.

appt was set for by 11:am....at 10 am called to tell me he was hung up on a double install of water heaters in Renton.
By 1 I had received another call saying he was still hung up n that he was the only one in my area n as soon as he could get there he would......15 min later a well dressed man ...pressed shirt nice pants ...arrived ...he said he was the plumber...went and turned the valve on and off....water still running ...turned and asked me...what is the problem. Ummm the tub is not suppose to keep running a steady flow water ...when it has been turned off. He then proceeded to tell me ...would need to cut a hole in the shower wall and would give me a estimate.
First problem this older lady is no dummy...
I already know it just needs a new rubber seal with in the insert. Which is in the handle.....5 min job if u know what ur doing n no cutting is involved ...only 4 screws n a clip!
Rotor rooter gave me a estimate of about $1500 to 3 grand n then would new a new tub wall put in!!! I asked u did not check the valve.....he acted surprised..i would ask that....i told him to step outside while I called rotor rooter to file a complaint....he quickly drove off!
This guy ..im pretty sure was a salesman...or maybe just a scammer.
Called rotor rooter back n was told...she sees no problem n can send out another plumber....i declined
Rip off crew... got valve insert replaced
By a honest plumber...who came dressed in work clothes! Repair done 1 part n labor...less than $100
Beware of rotor rooter scams

Amanda C.

I am very impressed by Roto-Rooter's customer service, especially from Kevin Scudder who helped answer in detail the reason for the steps of service we recently received. He took the time to explain in detail future precautions to take to prevent our sinks from clogging in the future which was a service in itself. Thanks Roto-Rooter, Kevin, and Pam!

Josemary T.

Avoid going with this company. They charge an absurd rate and are NOT available for urgent needs. Our water heater tank broke and we had water running all over the garage on Sunday early afternoon. We called, they could only come on Monday. They charged $2,769.67 to replace the water heater for one similar, nothing special. Just for the labor they charged $1,750.00 for service that only took 2 and half hours to complete ($700.00/hour labor )... the water heater they installed doesn't run enough hot water... what a rip off!!!

After I placed this review here I was contacted by Pat. I then got a call from Mike Oliver. He had a bunch of excuses but agreed to adjust the labor charge. He sent a reimbursement of $493.23. I'm not sure how he came out with this reimbursement amount, but that still makes their labor charge $502.70/hour (I don't know anyone who makes that much in this type of business ). Not mentioning that my husband had to physically help the technician (per his request) when installing the tank Well, judge for yourself before calling them!

Rajen K.

After I got contacted by Pat as a response to my original review below, I received a call from the managerial team. We had a good conversation about my complaints and a price adjustment was made based on the fact that the initial price wasn't fully correct. I still feel the charges were high for what was done, but I am adjusting my score to 3-stars as they clearly do want to listen to and learn from complaints.

ORIGINAL REVIEW:
As mentioned in other reviews, avoid this company if you can. Their prices are absurd and we only used them as we had multiple shut-off valves leaking and needed someone fast. We ended up paying over $1000 to replace 4 valves, one of which they had to come back for a second time as it was still leaking. Definitely look elsewhere, we feel taken advantage of with their prices.

Jan H.

I called Roto Rooter to come out, and fix my the hose connection under my kitchen window.... Michael came out and quoted $2500. to crawl under my house to fix my faucet outside. He said they would need another man to be there with him, and that OSHA had regulation for gas and other leaks.... No gas at this address.... Michael was lazy, and you could tell he was not a big fan of working. I've used this company many times. I was told a in charge person would call me back, but no one did.... very poor service.

Andrea P.

I'm really trying to be understanding right now, but I am absolutely blown away by their level of professionalism (or lack thereof).
I called yesterday to make an appointment for a possible main line cleaning.
I was asked if I preferred to have a call or a text message when the technician was 30 minutes out.
I told them to please text me. I also gave them my husband number as a backup. I explained that I would be juggling an infant and a toddler and that was the baby's nap-time and I may be nursing.
AT NO POINT during this conversation was I informed my technician would be sent away if I did not respond.
I missed a call at 8:09 this morning while I was nursing. I called back at 8:19. I was told that since I did not answer their phone call that the technician was routed elsewhere.
I asked them why this was not discussed yesterday. The gentleman had no answers.
I asked them why they didn't text me or my husband.
Again, no answers.
In the calmest voice possible (as calm as could be managed for a sleep deprived mother who just really needs to find a decent plumber that can show up, asses the problem and not leave garbage all over my house) I told the dispatcher that he could go ahead and cancel our appointment.
No apology.
No ""sorry for the confusion"".
Just a wasted morning sitting around.
What on earth.

Tom L.

Paid $75 to have them come out. They seemed more interested in upselling than fixing problem. Had a leaky faucet and needed hot water heater relit. They wanted to charge $910.00 for the job. I had been warned about them. I should have listened.

Tosh G.

I don't really understand why they charged me $625 for 10 minutes work. Just to be fair for 40 minutes work because he has driven maximum of 30 minutes to get here. Their flat rate is too expensive ($470) and I was charged double price for part he uses which is $100 for $48.46 Posi-Temp Pressure Balanced Shower Cartridge at home depot. I have asked why it is too expensive it is because he wishes to mark the price that way. But, let's say if he doesn't have the part with him and if he needs to go and get that parts for me, he would charge me $100 per hour.

The bottom line is they know that you are not going to fix it and you really need that thing to be fixed. So, they ask whatever the price they want. he could charge me for an hour work which is less than the flat rate but...Don't foul by their rating. They are merciless. I don't advice you to use this company before you shop around.

Malcolm M.

Called them and they sent a guy that identified the problem and scheduled an appt. later in the week. When the guy showed up to do the work (old guy with a really negative attitude) the first thing he said was "" I have not idea what your problem is - I wasn't given any information before I got here."" He said it with a tone like he was upset with me about it! Then I showed him the problem and he started complaining about the problem and how he found additional things wrong with my plumbing. Pretty much just a negative rant about all the things that were wrong with my plumbing. Then he called his boss and they had a conversation again about everything that was wrong with my plumbing. He ended his visit by saying he couldn't help me. Definitely do not recommend these guys unless you want a cranky old guy that will cherry pick deals and talk his way out of the difficult ones and make you feel really bad.

JC F.

Was not able to give me a quote until they were at the house. They charged me $241 for 10 minutes of work. That is the cheapest option they had. I usually use White Knight Plumbing because of their fees but they could not get out to my house for a couple of weeks. Will not be using these guys again.