Roto-Rooter Plumbing & Water Cleanup

Emma L.

I was told to call these guys because I needed someone to look at my clogged toilet quick. So I called them and the lady who answered the phone was less than friendly. She gave me a four hour window for when the plumber would be here which was fine. Ended up only taking him about an hour and half to get here and I wasn't pleased with his attitude. I believe his name was Scott and he had an attitude with me from the time he walked in the door. I showed him the problem and what I thought would be a simple problem to fix he told me would cost $199 just to unclog the toilet! Which he said might not even fix my problem because he said it might need replacing. So you want me to pay 199 for something that might happen again tomorrow???? Probably not. When he asked who would be accepting the charges and I said my husband and I, he gave me the rudest most condescending look and then demanded to talk to my landlord. Was very rude and I won't be using this company for any reason in the future.

I will say they are convenient if you do have an emergency fix and did show up in a fashionable amount of time.

Jerry K.

They fixed the problem and gave great advice on how to prevent future issues with our drain.

Christel B.

Efficient, friendly and accurate service. Our technician, Tim H., remembered us from 6 years earlier (a different issue) and was very courteous and kind even asking how the past experience was and about the previous issue. There is never any pressure to purchase any extras and the price is clear and upfront and guaranteed. I will continue to use Roto-Rooter Plumbing & Drain Services if we have any future issues (of course I am hoping we won't have any issues but we own a home so........).

Travis F.

Ron did a great job. I had a sewer line with roots growing in it and no sewer cleanout, so through the toilet we go. He was upfront and honest with the costs and the details about the work. He was very professional and did his work expertly and efficiently. I had no issues with the scheduling.

Ron H.

Paul, service technician was very knowledgeable and knew exactly what my issue was as soon as I told him my problems. An hour later, I was paying him for his services. I was having some drainage issues going into my septic tank. Come to find out, there was a blockage from my house leading to my septic tank.
I was told they would be at my house between 8-10am and sure enough, 8 o'clock and there was a knock on my door. Paul was ready to dirty and get the job done.
Thanks again Roto-Rooter.

Todd M.

Ryan was awesome. it cost me $372 but I think that was worth it for Easter Sunday.

Arthur J.

The GOOD: Our technician, Farid, did a fantastic job. He not only cleared the one clogged downspout drain (using the jet hose) - but he also went around and cleared ALL of our downspout drains. So our entire drain system is now cleared out. That is a good thing. Farid was also very nice and personable - he even gave me the $50 coupon deal off of the internet without me having to go print the coupon. Well done!

The BAD: RR prices are WAY to HIGH. $531 for 30 minutes of work is too much - even with the $50 'discount' (which is basically the sales tax). There were other services in town who would've done it for $100's less. RR should quote us a ballpark price BEFORE the technician shows up. Asking the technician to spring such a high price once he has arrived at our doorstep - where it is hard to say 'no' when your drain is clogged - is an over aggressive sales approach IMHO.

Merrilyn G.

Called to confirm, arrived on time, assessed the prob, gave us options professional and knowledgeable will absolutely use for any future probs. He made an attempt to try a solution to save money which is important to people on Social Security Thanks

Barbara C.

Roto-Rooter and Sergey are my ""go-to-team"" for any and all plumbing issues! Great service, prompt action. I am always confident in the work done by Sergey and his customer service skills are outstanding!

David L.

Plumber was 10 minutes late (4 hour window!)

Gave me estimate of $145.00 to fix kitchen sink (1/2 hour x $290/hr rate). Took him 5-10 minutes.

Flat rate of $290.00 for water closet supply spigot & supply line. Took him about 25 minutes (including 4+ trips to truck)

Plumber was on site less than 55 minutes and replaced spigot & supply line to water closet; and replaced 2-3 o-rings in kitchen p-trap system.

Yelp map is deceptive showing location in Bremerton/Silverdale, but this plumber came from Puyallup!

Bill: $516.00

After mentioning how short of a time he was on site and how LARGE the bill was he reduced the bill by $50.00 which was a nice gesture.

These are lawyer rates.

Will NEVER CALL ROTO ROOTER AGAIN!