Roto-Rooter Plumbing & Water Cleanup

Laura G.

This was our third service with Roto-Rooter at our home since 2011. Our tech, Danny, was very pleasant (and talkative). He asked about the history of the two prior visits and even asked if we had the old invoices so he could compare what he was seeing with what was seen before. Sure enough, he located the same problem in the same location as our last two visits (clog in main line running out of house into the septic tank), AND he figured out why it keeps happening every two years. He explained everything clearly and suggested a few options for how we can remediate the problem. Thanks to Danny, we are going to be able to talk with our septic company, get an estimate for the repair, and plan ahead! In a week where everything seemed to be going wrong in the house, this was one thing that went right! He even pointed out an error in the plumbing design that could impact our kitchen sink, described what could go wrong, and told us how to deal with it ourselves if it ever became an issue. Thanks, Danny!

Erik R.

We had a repair done by Bryan Smith (Tech 2059) at our home in West Newbury, MA and it went very smoothly. They were able to come the morning following my evening call and fixed our issue quickly and professionally. Thanks, - Erik

Janet S.

I had a sink back up on Easter Sunday with close to 20 people in my house! When I called the number I found in my local directory, it was actually the Springfield MA office I was calling. The dispatcher Ruby was very pleasant and told me she could get someone to come by within the next 2 hours. An hour later Ruby called to tell me the tech was on his way, he arrived exactly when I was told he'd be here.

Jeff was very friendly, courteous and professional. He cleared my sink drain, told me about a $40 off coupon on line (which I printed off) and then cleaned the area up after he was finished.

The charge was a LOT more than I'm accustomed to paying for the job that was done, but they guarantee the work for 6 months, no other plumbing service in my area does that. All in all, I'm happy with the service, although they were quite pricey, over $430 to clear/snake the drain.

Marlene D.

I had a badly clogged sink in my bathroom. I was able to schedule an appointment fairly quickly and the technician (Dan) came within the time window specified. He was very courteous and professional. After he was done repairing my sink he cleaned up after himself and put everything neatly back in its place, something plumbers rarely do. He answered all my questions and gave me advice on how to prevent clogs from happening in the future. The only downside was the price...it was expensive for such a small repair ($475), but he did a great job.

Dan B.

Well, I can't give 5 stars because I can't really compare this to any other Roto-Rooter like services, but my experience was good overall.

First off, I had a slow flushing toilet, in the middle of the woods in Granby, MA. Flush, fill, drain super slow. After I snaked and plunged, and tried buckets of water to flush, the tub started backing up. So I called Roto-rooter, and the person on the phone was super friendly and accommodating. She was able to get someone out to my house pretty quickly. Within 40 minutes Jeff arrived, and was fully honest with me. Since I was living in an old home, the stand pipe had no outflow. So Jeff said he thought it was probably a blocked pipe or full septic tank, and that I should call a septic company in first because even if he snaked the pipe, it would be over 500 bucks cause he'd have to pull the toilet, and that it might not do anything.

So after getting the septic folks over and draining the tank (which had been neglected for YEARS and YEARS), that didn't fix the problem, and they suggested I call roto-rooter again.

So I did, and they had all my info on hand immediately and sent another person over. This time took a lot longer to get to my house, but Sergey was nice enough, showed me all the prices for services. And he was honest, he said right away ""Ok, well I need you to know this is expensive"" and proceeded to show me his service list.

He had to dig up an access hatch for the septic tank, and it was getting dark and cold out. But he was very quick, and found the problem and was able to clear some massive roots from the pipe going into the septic tank, and then everything was ok. He even showed me what to do to fix it if it happens again, saving me a ton of money. Not only that, but he went back and filled in the dirt not only from his work, but also from what the septic tank fellas had left.

Now, I have no idea how much this service would cost somewhere else, but Sergey seemed to know exactly what to do right away with little explanation and it put my mind at east. So while MAYBE it was expensive, it was quick and easy and I felt much better after he did his work. I didn't feel swindled or lied to or anything.

And to top it off, he provided me with a jug of pipe-shield to keep things clean.

Lucille B.

I had a plumbing problem and called Roto-Rooter. They kept me in touch by phone with their arrival. When their employee arrived, he explained the problem to me and the process he would be using. I was very impressed to see how polite and thorough he was.

The experience I had with Roto-Rooter was a pleasant one.

Invoice #18134826
City: Leominster

Walter J.

Service was prompt, results were very satisfactory, all areas covered in preliminary review were satisfactorily completed. Highly recommend.

Karen M.

Big shout out to Steve #886, for getting the job done. Thank you.

3 Stars to the company: they really need to learn time management and courtesy phone calls and not leave a customer waiting for over 8 hours before they send in a tech.

4 Stars to Steve #886 for coming and getting my backed up drain cleaned out, after a couple little set backs, he really came thru and got the pipe nice and clean and gave us some great maintenance recommendations. Thank you very much.

Corey L.

I had a clogged kitchen sink that I couldn't get to go after trying to plunge it so I called Roto Rooter. They came out within two hours, and fixed it in about 1 hour. Jeff D was very professional, explained their flat rate approach(which was higher than I expected but may had made out if it took longer with complications). He gave me some tips to avoid it in the future and now have 6 month warranty on their work.

Stacey G.

I had a blockage in the upper portion of home plumbing line, causing a completely stopped sink, weak toilet draining, and gurgling in fixtures down the line due to blocked venting.
Called several plumbers during business hours, and received no answer or call-back until trying Roto-Rooter. Their call center was curtious and provided me an appt. for same-day evening service.
Although my appt. was for 8:30pm, they did not arrive until 9:30pm, but they updated me by phone 3 times to appologize for being a little behind and assured me they would be there asap.
The plumber was curtious, confident, professional, straight-forward, and explained pricing up front. He finished the job relatively and unexpectedly quickly, with an excellent result of completely curing the problem.
My only negative comment would be the pre-set pricing was very steep for the amount of time the technician ultimately ended up spending to fix the problem, even considering his travel time. But my understanding was that price would have remained the same even if labor had proved more involved, which gave peace of mind.