Roto-Rooter Plumbing & Water Cleanup

Howell G.

We sought help with a water issue , the company came out and set up their equipment and basically dried the space out in 4 days, we asked them to remove the equipment but they delayed in responding and charged us for several more days. The onsite tech verbally said they would not charge us for the delay but once it got to the store manager the bill was invoiced for all of the time. The store manager was belligerent in handling the bill invoice and pressured us to pay. Very disappointed and surprise a nationally know business brand would allow this type of rip off to a customer.

Carolina R.

This company is extremely corrupt. DO NOT USE THIS SERVICE. They completely overcharge, try to trick you out of money and do nothing. I have the first plumber come who wreaked of cigarettes, didn't wear a mask and made a huge mess in my bathroom just to look at my toilet and sit in his car for over an hour doing ""paperwork"" and I was charged $300!!! He said he would come back to fix the actual problem and never did. Then we called another plumber through roto-rooter he was so rude to me raising his voice to my roommate and i and bossing us around to complete tasks for him. He tried to remove my toilet and said it would be $1000+ dollars. I told him to leave. I literally created an at home drain de-clogging solution and fixed the issue myself the next day. Worst service ever, swindlers and mean.

Hayden B.

I set an appointment at 4 o'clock and they have me a window from 7-9 by the time someone could be there. no heads up they might be running late. called at 9:10 and they said someone should be there shortly....had to call again at 1030 and straight-up cancel. not to mention you could hardly understand anyone on the phone. altogether extremely unprofessional

Michael M.

First the original work contracted for was not done completely and I was told it was. They sent a junior plumber to check it out and he was useless. I requested the original plumber that installed the work. So that is one thing.
next review is focused more on the company's call center. As a work at home consultant I have clients across the country and have to set virtual meetings. Last Friday I was called by RotoRooter and told that an appointment had been set for today between 11 - 2. I then re-arranged my virtual schedule accordingly. At noon today I received a call and the Manager stated that I did not have an appointment set and they were trying to schedule one. So now I have to move other clients to accommodate their schedule. Very rude. Once finished with the current project would not use them again. Very rude.

Natalia O.

tried to call multiple places, ended up with this company, after the guy did his job the other plumber called back and quoted us the price that was more than twice as low as what we just paid. extremely disappointed. terrible.

Cristina L.

I called Roto Rooter because I had just bought a house and the toilet wasn't flushing. Two guys came out to take a look; they went into the bathroom for a few minutes and came out, quoting me ~$300 to fix. They went down to $250ish after I expressed a bit of shock.

They got the toilet working again.

My realtor later tells me that the toilet was indeed working this whole time. The shut off valve was just off. In other words...the water line was just disconnected but I could have easily just turned it back on.

I think back at my experience with Roto Rooter -- and remember how they went into the bathroom, closed the door, and ""discussed"" the problem -- and I can't help but feel disgusted by how they took advantage of me. They knew all I had to do was turn on the shut off valve, and they didn't even tell me. They pretended this was a bigger problem than it actually was.

Here's the thing. If you're in pinch and needed someone out STAT, maybe Roto Rooter is for you because it's easy to make an appointment/get someone out. But you're going to have to audit the invoice you get, and you're going to probably pay double than what's reasonable.

I wont hire them again because I can't trust them, and trust goes a long way when you're hiring a contractor.

And if you are a novice to home improvement work, I'd stay far away from Roto Rooter because they will prey on you.

Attila D.

Called for a clog.
Operator said that She would not provide any estimate.
I waited 4 hours,I removed the p-trap and hoped that He'd snake It.
He said $415 ,I opted out .
Then They wanted $75 for estimate.
This company should tell clients about pricing up front.
I'll never call Them again.

Stacey H.

gave free estimate on 1/4/2021 to replace the pvc plastic push button flow tight valve with a new valve and supply line. he stated that because the contractors didn't leave any pipe he would have to cut my wall and molding to get to the pipe. it was $570 quote. he also said if i wanted the inside rebuilt, which i stated didn't need to be rebuilt just adjusted, was $280. I said twice it didn't need to be fully rebuilt. his story of cutting my wall to get to the pipe didn't sit well. i definitely didn't trust him so i wanted second opinion. Well i was right. no cutting into my wall needed. $14 SharkBite Universal 12-in Braided Stainless Steel Toilet Supply Line from home depot. twisted off old connector. popped the shark bite on and boom it was fixed! 5 minutes. He was trying to scam a female alone who didn't understand plumbing. scammer! get a second opinion from another plumber and avoid this company. plus he smelled like a pack of cigarettes and it was hard to breathe....and i had a mask on!

Jill L.

So we just bought a new home not expecting to have any plumbing issues. Wouldn't you know it right around evening time a pipe leaked into our garage. Roto-Rooter came out that night at no extra charge and have been working with us to get the issue fixed. They are very efficient and do a great job. Even the restoration company was impressed how they left the drywall area that needed replaced. Said he had not seen a job done so cleanly. They work directly with insurance so you can bypass a great deal of billing hassles. We are still in progress so the job has not yet been complete, but I think Roto-Rooter has done what they can at this point. They were always extremely prompt in coming to our home as well as communicating along the way. I really feel they went above and beyond to help us out. From the first contact through the multiple divisions everyone was professional and competent.

Kelly N.

I accidentally punctured my main water line the other month and had Roto Rooter come out to fix. Initially I was very happy and impressed with how seamless and easy they made things. Without even having to request, a water mitigator showed up while the plumber was there fixing my pipe. I liked that they directly handled filing my claim through State Farm and submitting any necessary paperwork & photos. Unfortunately, my experience with them didn't end as well as it started. For anybody needing repair, and planning to file a claim with their homeowners insurance, this may be a cautionary story worth reading to avoid any losses in settlement.

My homeowners insurance through State Farm should have covered both the repair work done and any property damage. State Farm offered me a fair settlement offer, which I reviewed and accepted. A day after accepting I realized the repair bill was not included in breakdown, so I emailed my claims dept. They replied and stated quote "" We talked to the plumber who told us the copper line leaked discharged due to wear and tear, not the nail. The partial denial is only for the repair of the line itself."" That made no sense to me and figured it must've been a misunderstanding/mistake, as the pipe never leaked prior to puncture. I decided to email Roto Rooter to investigate, and without thinking went into my inbox to copy and paste their email address to a new message. A girl named Jasmyn replied back, but unfortunately our correspondences proved to be an unnecessary waste of time. Despite my initial message clearly stating my reason for contacting, it took a week of several messages back and forth for her to advise me I was corresponding with the wrong department?!

After that ordeal I called Roto Rooter directly. I relayed the issue and was told they would escalate higher up, review, and call me back within the hour. Never received a call back. I then attempted, at another date and time, to call them again. Different person and similar response as before. This time, however, I did receive a call back from Doc (gentleman who came out to review damage and submit claim). Unfortunately, this issue was outside his dept and/or ability to resolve. He told me he would forward this issue to a coworker that would be in touch. I never heard back from anybody since.

I have not since attempted to contact them and will accept the almost $300 loss their actions have caused. I will not be using Roto Rooter for any future services. I unfortunately cannot trust in their ability to communicate or assist in any resolutions.