Roto-Rooter Plumbing & Water Cleanup

Yvette H.

I am certainly disgusted with this company. I called and scheduled an appointment and I was told that a plumber would arrive between 519 and 919. I received several text messages stating that there had been a delay but not to worry and that the plumber would be on his way. After waiting over six hours. I finally received a phone call Which went straight to voicemail. I immediately called the number back and was told that my ticket had been canceled. Of course, I was very upset and I was not given a reason so I asked to speak to a manager. A manager told me that they have been trying to reach me which I let her know was a complete lie. I had the phone right next to me at all times and there were no missed calls on my phone at all. I only received text messages and with each text message. It was assuring me that someone will be on their way. I was not offered any further discounts other than an apology. This is my very first experience, attempting to use Roto-Rooter and trust me. I will never use them again. I was only told that they could reschedule for tomorrow but obviously if someone makes an appointment for an emergency plumber it's needed right away. Poor customer service. They did not even try to win my business. it appears to me that this is how they run their business which is unethically and very unprofessionally. Will probably do better calling Michael and sons are going on Taskrabbit.

Karina W.

Takes advantage of customers and prices are ridiculously high. Caused me to have to completely replace an entire floor after needlessly cutting a large chunk out of our carpet

Brian T.

$3000.00 to install a water heater, and that's after talking them down from $3500.00. The plumber needed my help to get the old and new water heaters up and down the basement steps. And, I just recently realized that my PVC furnace flue pipe has been cracked at the coupling from the installation of the the water heater.

Christina B.

I had prob with my kitchen sink being clogged before and never paid over $200 to have it snaked, but roto rooter plumber tried to charge me $720!!! I told him no thank you and called Michael and son and was charged only $85!

Umberto M.

They came to my house to fix a small leaking in my bathroom and charged me $640 to re-tie the bath drain lid. It was a 15min work then they look at my insurance contract and said the insurance would cover the full recovery (heater and drywall). They called them, filled the claim and the insurance declined after 2 days, so I will have to pay $3000 from my pocket for something that any local plumping company would charge me $200. This company doesn't deserve our respect. Stay way from them.

Lucy J.

I hired someone in Wayne County PA by the name of Anthony Martirano. He scheduled my appointment with another person from his team. They were running 3 hours late before I cancelled, make sure to confirm your appointment time. I was waiting all afternoon

Tatyana S.

Roto-rooters are unknowledgeable, and unprofessional. Even when they send us senior technician they still couldn't fix and issue, charged us thousands of money for new heater and manager wouldn't pick up on us when we tried to reach him, even thought he promised to take care of the issue. they dragged it out until warranty was over. they get negative stars. don't waste your money. find knowledgeable technician not company that will take your money and ignore you.

Kathryn Z.

Khai Dal (#5748) is the best! He was friendly, courteous, and professional and went above and beyond to help me out. He let me watch what he was doing so I could learn how to replace a valve and even attached a new slip nut under my kitchen sink at no additional charge. I really appreciated his kindness and great service!

Andrew N.

I don't take time out to write many reviews, good or bad - I usually only find the motivation when a business is so fantastic that they deserve a pat on the back, or so terrible that I feel I have a duty to warn others. I am glad to say that Roto-Rooter (Jessup branch) falls into the first category.

Our kitchen sink was backed up on a Tuesday evening; we noticed it around 8pm. I called Roto-Rooter and was surprised that someone was answering the phone. I was even more surprised when a Roto-Rooter plumber arrived within the hour. His name was Sat G. (Technician #5733) and he was extremely professional and very polite. I appreciated that he wore some plastic ""booties"" over his shoes (like they do on CSI) so that he did not track dirt on our carpets.

I explained the problem and Sat went to work on it. He was able to clear the blockage and we were soon back in business with our kitchen sink. Sat took the time to carefully clean the area below the sink where he had been working.

The following day, I noticed that the grease that had been dislodged from the pipes when our sink was snake had backed up outside in our area drain, outside our basement. The outside area drain was no longer draining, which was a pretty big problem because, once the water level reaches 5"", it can come into our basement. This problem seemed to be connected to the kitchen sink work, so I called Roto-Rooter and asked to speak with a manager. I was put in touch with Ed Clark. After I explained the background, Ed offered to send a technician back to my house to clear the area drain, free of charge. He also took the time to explain how the kitchen and area drain pipes are connected. I was very pleased that Ed and Roto-Rooter agreed to clear my area drain without charging me another fee. I think many plumbers would just say, tough luck buddy.

I took a few minutes to scroll through some of the other reviews for Roto-Rooter. It appears that some folks think the company's prices are too high. I can't speak to that, but for what it's worth, you have to take into account the fact that Roto-Rooter stands behind its work. The nice thing about them is that they seem to be available 24/7, and they will come out and inspect a problem for free and provide a price (in other words, there is no flat fee for a ""service call""). This is in contrast to outfits like Magnolia Plumbing, which I also have used, which charge a $75 fee just to come out and inspect the situation. After the inspection, they offer to do the work for a flat fee (say $350 to snake a line), and if you don't like the price, you can send them away but you feel like your $75 payment was a sunk cost.

I have no affiliation with Roto-Rooter, Magnolia, or any other plumber. I wasn't offered anything, and did not receive anything, for writing a review, and was not asked to write one. They did right by me, and I thought they deserved a pat on the back. Thanks Ed and Sat!

H F.

I needed a new shower head installed. I called Roto Rooter and was able to schedule an appointment around my schedule. The technician Dave Bochung was professional, courteous and quick.