Roto-Rooter Plumbing & Water Cleanup

Nicole H.

DO NOT USE THEM FOR WATER MITIGATION! ITS A RIP OFF! They immediately send an agent out to give an estimate of ""total"" cost to have water damage complete but fail to iterate that they only take out walls and carpet to dry and can't replace anything. The agent wants you to immediately call your home owners insurance so they can get the information from the company. In hind sight...I should have found a company like Servpro who will complete the total repair and not just rip out walls and carpet and then hound you for payment before the insurance company even completes their estimate and pays their portion. Just a learning experience...roto rooter may be good for plumbing and pipe issues but DO NOT USE TO FIX WATER DAMAGE! ITS A WASTE OF TIME AND MONEY!

Mina W.

Man oh man...my kitchen sink decided to, ""back that thang up!"" the DIY's did nothing for this clog. Until, Renaldo, with Roto-Rooter showed up. He was so politeand went right to work. He got it done, my kitchen was usable again and happy days are here!!. He made some great suggestions to better enhance drainage. I am very pleased. The phone staff when calling in is super nice and funny .... Thank you Renaldo, job well done.

Alexandra O.

I scheduled for a technician to come out two weeks ago. He was kind, but wasn't able to clear the blockage in my plumbing or really make any progress. I was told he'd be contact another technician who could put a camera in the lines and at least figure out where the blockage was, and that they'd come by that day or the next. A week later, I hadn't heard anything. I called as was told a ticket would be forwarded about my issue. Two days later someone from the call center called me about my trouble ticket, and was told someone would be in contact. I called the next day because I heard nothing. Was AGAIN told the issue would be passed along. I called again today, was told my ticket was VOIDED and was asked if I screened my calls (I don't) and was told I need to keep an eye out and answer phone numbers I don't recognize l, because it could be a technician. I get a call soon after, and the camera tech realizes he doesn't have the right sized camera equipment for my situation, and would get in contact with the technician that did. I never heard anything back. I've paid over $500 dollars for services that have not been rendered, and am still unable to use my shower or kitchen sink without it coming up through the drain. I have no idea what the problem is or how to fix it. This is absolutely unacceptable and extremely subpar service, and a waste of my money.

Michael P.

I contacted them online, they responded by telephone confirming the appointment. I was also contacted regarding any water damage. On the appointed date and time the technician arrived, accessed the problem and remedied the situation.

Phybie B.

Mike and Emily are absolutely amazing! I love their customer service! Very professional and sweet! Would totally recommend this service to others!

Skystring1 S.

I scheduled an appoint with an appointment window of- Monday, 26 July 2021 at 1100am -1pm. At 1045am and 12:30pm, roto-rooter called and told me there was a small delay. No one showed up for my scheduled appt. At 3:30pm, I had someone call and told me that they were still trying to get someone out to me. I hung up the phone not answering due to frustration. At 7pm, roto-rooter called and said that they could finally have someone to my home. I told them ""don't bother"" cancel this appointment.

I am thankful that this was not an emergency (something they never asked to see). I will NOT recommend or use this company again. Hopefully, no one will not have an experience like I went through.

Janet E.

After making an appointment at 9 am and waiting till 2:35 pm for these people to show up, they didn't even look under my sink or anything! They saw that the sink was stopped up and gave an excuse that they don't go on the roof to clear the trap for the water to clear the sink. They only want to work on modern or new homes, not homes from the sixties or seventies. We even talked to some donkey in corporate that wasn't even a plumber say that they don't go on top of the roof. DON'T USE THIS COMPANY!!! THEY ARE PHONY AND DON'T WANT TO WORK! PLEASE! PLEASE! DON'T USE THIS COMPANY!!!!
R.E. Hampton, VA

Renee F.

I had an appointment and a roto rooter person shows up. However, he was not the plumber. He was an estimator who wanted me to call my insurance company on the spot to see if they would cover ripping out my ceiling for water damage! I called and canceled for the plumber to come. What a waste of time!

Christine C.

The manager was more concerned about a $12 part than keeping a customer happy! I have used Mr. Rooter on several occasions with success. However, they lost me as a customer this last time. One of the jobs was to replace the water valve in my toilet. Plumber had to go to Lowes to get one (I don't know why they don't keep some universal ones on their trucks). he told me it would be around $12 - yet charged me $30. After the repair I noticed that the toilet didn't have as much water pressure before and I had to plunge it twice. They sent someone back. The plumber installed a valve that was shorter than the previous one which meant less water in the tank. I told him I wanted the water pressure where it was before. This guy called his manager about the issue and his manager said as long as it isn't broken they won't replace it.

Laura J.

UPDATE FROM MANAGER BELOW!!!

If I could go NO STARS I would, we called roto-rooter due to some backed up toilets. They came out cleared out the lines, sent a camera guy out and then tried to tell us we need all new pipes (5K). 600$ later they leave. Not even a week later backed up again, this time water is flowing out of a clean out they FAILED TO PUT A PROPER CAP ON! Then they put a new cap on after being called out again. Then TWO DAYS after it happen again, called them out, they didn't even do anything ??. Happen again this evening and called someone else. They came out and fixed the problem in conjunction with the city (sludgeAND PUT THE RIGHT CAP on the pipe. And it only cost me 200$....Never again will I use Roto-Rooter, don't waste your time or money!!

AMENDED REVIEW

Today we got a call from Ned Campbell the Virginia Beach, VA Regional Manager. He was very receptive and understanding of our concerns and provided us with a full refund. I really appreciate the time he took to reach out and handle the situation.