Roto-Rooter Plumbing & Water Cleanup

Letitia H.

My family and I would like to thank Jason & Peter for doing a great job. Both were very professional and answered any questions we had. We would use them again and recommend you guys to everyone!

Gwentanna E.

Stay away from this company. I called a plumber out to check my crawl space because of the smell of mildew. I had a sewage leakage that was fixed over 6 months ago but had not idea that the ground was not treated. They told me to come out and give an estimate that it would be free. The guy said he would charge me $90 but walked away with $75 after negotiating. I had a list of things he said I needed done: new insulation because my current insulation was falling; sewage cleanup and a small leak in a pipe on the ground. I called the company back to do at least the sewage cleanup and the lady said her company will either do all the issues that was identified or none. I am very disappointed and I feel like that's their way of trying to get over on you or more money out of you.

Mel D.

Worst plumbing service ever! Came out and gave a really high estimate. Labor is $230 an hour for service that truly sucks. The plumber fixed the copper pipe bit after he left I have several leaks in his new fittings. The main leak which I found for myself was the faucet hose but now there is a total of four leaks. I will never do service with this company again!!!!

Erin C.

I do not recommend. They were messy. I was told I didn't have to move anything, then watched as water poured down all over my stuff. Felt as though I was over charged. Then Six weeks later I notice the leak is still there. It wasn't even fixed. Terrible service.

Charles Edison R.

I hired Roto rooter to fix my sewer line. At first we had alittle misunderstanding but I would have to say that Mr. Ned Cambell provided me with the best customer service I had ever experienced and saved the day by sending back his best crew led by Sean and fix my plumbing problems in no time! I am now a happy customer.

Brendan M.

Roto Rooter.... I will never use these guys!

Called at 1130AM. Got scheduled between 4-8PM that day. Ok no problem I'll wait. My water shut off for my toilet wouldn't turn off completely. So I figured I'll have them install the new toilet as well.

Well my guy arrived at I'll say 10:45 PM. Almost three hours past the deadline of the original time given.

My price I was given..... $500 bucks! Yep! 500 bucks to change a 25-30$ valve and install I toilet. I have a bad back so it would have helped me out a lot. I won't ever consider these guys again because in an emergency they ain't gonna cut it.

Only star I'll give them is the technician that showed up and was very nice and professional. That's because I can't give them a 0.

Michael S.

We called them to come out and fix a pipe under the kitchen sink that burst. The employee showed up that next day, looked under the sink and told us it would be between 600.00 & 800.00 to fix it. I asked him why so much, he said that he might have to take the wall out behind the pipe. I asked him how long his work would be guaranteed for. He told me 6 months. I couldn't believe they would charge this kind of money for a minor repair with virtually no guarantee. We declined his service, he told us if we change our mind to give him a call. I asked him for a business card & went out to the vehicle and gave it to my wife and left. She in turn called our son, who lives 1 state over told him what the problem was. He & my brother in law showed up that afternoon. He accessed the problem, we went to lowes & home depot for the parts. In short the parts cost 43.98, it took 1 hour & 15 minutes to fix. The next day I called his office to let them know about how this guy was trying to overcharge us, he began to transfer me & put me on hold. Finally I got tire of that game, and begin to report it on every site I could think of, and to warn people about roto rooter. If you want to get had, call roto rooter and away goes your money down the drain roto rooter.

Dawn B.

It was easy to schedule my home visit online, my technician Shawn arrived early (called first to make sure that was alright!) and then spent time explaining all that he did. He found the problem was on the City side of sewer and told me exactly what to say to ensure a quick response from them. Within 1 hour, I had a City technician arrive and it went exactly the way I anticipated because Shawn was so thorough. Roto Rooter was punctual, courteous and a very calming presence at a time when I thought we might be looking at potentially thousands of dollars to repair our system. Thank you!

Meghann P.

Just received bad service from this company --both technician and manager were horrible. Received service back in February and the technician only snaked the outside outlet and left. My dad insisted he checked inside to see if there's anything wrong with the sink and tub as the water also leaked to the carpet somehow and the technician refused to check and stated, ""that's a whole-bother issue"" and left. A month later, we encountered the same issue and the technician now finally went in and discovered the problem inside and charged separately for it. If only he had assessed the issue at hand the first time we complained, the problem could've been fixed then. These people just want to take advantage and have several trips to be able to charge more instead of fix them initially to avoid other issues. They used to be our go to plumbers but never again. Will definitely go against recommending these people.

Also, received a call from the manager who had a very irritable tone and insisted that the technician is very thorough and that we should just agree to disagree and kept pointing out the huge discount they have given us... basically to be grateful. Apparently their protocol is just pick a spot to fix and let the rest go to shit so they can be contacted again.

Monica S.

By far the best plumbing service I've ever received .. I called them twice within a 3 day period .. for 2 different houses ..same problem ... they were very professional, on time , friendly and courteous... what I liked most about both services they were honest and fair .. I will call them again for service .. thanks again