Roto-Rooter Plumbing & Water Cleanup

Kaitlin E.

They scheduled a plumber to come between 10am-12 pm, but it's now 1:20pm and no one has shown up. Just received a call that someone would be here in the next 30 minutes. But I rearranged and rescheduled other things today so this is a huge inconvenience especially if it has to be rescheduled due to their lack of good service and ability to stick to a schedule.

Mike A.

DO NOT USE THEM!!!! Didn't show up for appointment, no communication! HORRIBLE!!! If you need plumbing work , look elsewhere....

Mark B.

Told it was a free inspection including crawling under house where the problem was . The technician told us to go in the crawlspace with it would be an additional $230 for the estimate he was scared to go into the crawlspace how can you be a plumber and not want to go into a crawlspace do not use this company in technicians have no idea what they're doing

Lauren L.

Called Roto-Rooter as my husband broke off an auger trying to clear the drain. They came out very quickly and ""attempted"" to removed the auger. The plumber told me the only way it could be removed was by breaking up my slab foundation and they would send out a camera operator to give me a better view.
Camera guy came out later and showed me what he said was a collapsed line with dirt in the line coming in from it. He proceeded to tell me I needed to have my entire inside sewer and outside sewer replaced to the tune of $14,800. He told me he could get started in a few days and get me financing immediately.
I was waiting for some money to come in fully believing them and my friend encouraged me to get a second opinion. In the mean time my husband was able to get the auger out (without jacking up the floor). The second opinion put a camera down and found the real problem. A sponge. One of my children must have flushed it down. He showed me my entire line afterwards when it was cleared, no cracks, no collapsed areas, the pipes are perfectly fine. I don't know if the technicians who came out where just so bad or were trying to scare me into unnecessary problems but they were going to tear up half my house, walls, my shower, and my yard for no reason.

Danielle R.

My review is solely for the water restoration specialist krista young. We ended up not using thier services because our insurance company will not reimburse us if we use roto-rooter. Krista arrived at our home an hour after we called and quickly helped us find the damages in our home, call our insurance company and took pictures. She was extremely helpful.

Letitia H.

My family and I would like to thank Jason & Peter for doing a great job. Both were very professional and answered any questions we had. We would use them again and recommend you guys to everyone!

Gwentanna E.

Stay away from this company. I called a plumber out to check my crawl space because of the smell of mildew. I had a sewage leakage that was fixed over 6 months ago but had not idea that the ground was not treated. They told me to come out and give an estimate that it would be free. The guy said he would charge me $90 but walked away with $75 after negotiating. I had a list of things he said I needed done: new insulation because my current insulation was falling; sewage cleanup and a small leak in a pipe on the ground. I called the company back to do at least the sewage cleanup and the lady said her company will either do all the issues that was identified or none. I am very disappointed and I feel like that's their way of trying to get over on you or more money out of you.

Mel D.

Worst plumbing service ever! Came out and gave a really high estimate. Labor is $230 an hour for service that truly sucks. The plumber fixed the copper pipe bit after he left I have several leaks in his new fittings. The main leak which I found for myself was the faucet hose but now there is a total of four leaks. I will never do service with this company again!!!!

Erin C.

I do not recommend. They were messy. I was told I didn't have to move anything, then watched as water poured down all over my stuff. Felt as though I was over charged. Then Six weeks later I notice the leak is still there. It wasn't even fixed. Terrible service.

Charles Edison R.

I hired Roto rooter to fix my sewer line. At first we had alittle misunderstanding but I would have to say that Mr. Ned Cambell provided me with the best customer service I had ever experienced and saved the day by sending back his best crew led by Sean and fix my plumbing problems in no time! I am now a happy customer.