Roto-Rooter Plumbing & Water Cleanup

Jeanette M.

The shower in the lower level of the house had water backing out of the drain. I called Roto_Rooter and explained the problem and that I heard gurgling sounds in the sinks upstairs as well. They scoped the drains and the mainline to the street and determined it was tree roots in the mainline causing all the issues. The scoped and rooted the roots out and all seemed fine. They charged me $300. Then, 2 weeks later... Thanksgiving day I have water coming out of my sink and water coming up out of my basement vents onto my hardwood floors!! I have lived there for 30 years and this has never happened before. I called them back and they claimed it was a new clog and they would be happy to get rid of it for...another $300!!!

What happened to the warranty and fixing things right the first time? I offered to pay for the labor but not the drive out. He called his boss and still: No! the charge was going to be $300!!!! to fix something they should have fixed the first time. All for a grand total of $600!!!!

This is simply not ok. I spent Thanksgiving in a flood, 14 days after having Roto-Rooter claiming they fixed the problem.

I will tell to all I know and of course to those who check Yelp :) DO NOT USE ROTO_ROOTER!!!!!!! They Rip you off.

Word of mouth works.

Jc B.

First time ever, our sewer backed up and we had no idea what to do. My daughter put us in touch with Ken Holm at Roto Rooter and he came to the rescue. I called him at 7 pm on Sunday night, told him we had things under control but wanted to scope the pipe. He and Hassan arrive promptly the next morning and through their professional and diligent work, cleared a big root 95 feet down the pipe. Wow! Fantastic, honest, fair service. We will keep Ken's number handy and recommend him for any services you need.

Jason F.

Its funny that they replied to my review and said they are going to ""investigate"". I already complained to the manager right after the incident and he told me he would ""take care of it"" but its years later -- they did nothing.

Natasha R.

I had somebody come out last night to take a look at a drain that wasn't draining-right when he got there, he first asked if I had been quoted the after hours fee over the phone (I hadn't) and that he had just driven over an hour to get here (so basically, I had no choice at this point!). He then gave me the price for cleaning the drain and I asked what would happen to that price if the clean didn't work to which he replied that it would most definitely work...welp, it didn't. Then he asked me what he thought was fair to pay him but then ended up declaring the price I needed to pay after speaking to his supervisor. At first he offered to come back to camera the drain at no charge but then once I clarified that there wouldn't be a charge he told me it would be probably $200 just to camera it?
Fast forward to this morning, I am waiting for them to come out here (between 8am-10am is what I was told). I rescheduled appointments to accommodate this time! Called at 10:10 am and the operator said that they would be on their way soon, called again at 12 pm and was told that someone wouldn't be here until after 2 pm.
Just unreliable service that didn't make you feel comfortable or like they were actually trying to help you.

Update:
Roto-rooter reached out and made things right-definitely appreciate the customer service! Thank you!

J W.

I had a clogged basement drain and scheduled a week ahead. Ricky showed up on time, provided a written estimate with a guarantee of no-fix:no-charge.
He spent the better part of two hours clearing the drain, packed up his equipment and thanked me for the business. I would recommend him.

I will add that unless you are the first call of the day, it is difficult to project subsequent times.

T P.

Tyson was great! He was knowledgeable, and fixed our plumbing issue quickly and efficiently. Thank you Tyson!

Steve C.

After they came and unclogged a toilet that took about 5 min, I called around for pricing from other company's and not one of 6 others were more then $60.00. They charged me $129.00 was $179.00 but the tech found a $50.00 off coupon. He was late but they did call and keep us ubdated. Cal several company's before using Roto Rooter. Will not use them or recommend.

Katherine M.

It took the guy 15 minutes to get his snake and fix the problem. We already had the sink emptied and the drain taken apart. They charged $240 for less than a half and hours worth of work. Fixed the issue quickly but seriously $500 an hour???

Kimberly D.

They are way over priced and the guy that came out wasn't very pleasant to be around. We needed a hose bin replaced and it cost us nearly $600.00

Jeri P.

I was washing dishes and had the washer going downstairs....I heard a strange noise and when I went to check there was water all over the basement floor and dirty water had come up through the drain in the shower. I called Roto Rooter and Lima came out to check out the problem. We had just recently remodeled the bath and we had to remove the new toilet, grrr, so Lima could scope the pipe. He found roots in the pipe but also a sunken section. We scheduled the pipe to be excavated the next day and they arrived in the morning to get started.....long story short Lima, David and Phil did a great job. The inspector came out and gave the go ahead....they filled the hole and we were good to go. So nice to know the problem is all taken care of and I was given a guarantee as well. Those guys were great....they knew their stuff and they were fun to talk to. Sigh of relief.....don't have to worry about that pipe anymore. They also repaired a section of sprinkler pipe and didn't charge me. I will definitely be calling them again.