Roto-Rooter Plumbing & Water Cleanup

Deborah C.

We returned home from a very long vacation and learned we had some type of a leak, so neighbor had to turn off our water main. We called RR on a Saturday night. They said they'd be by within two hours. About 90-minutes in, they called to let us know it was going to be later. Then, they called again to apologize and let us know it'd be a very late night.
Three guys came and worked on our leak around midnight. They were professional, and also gave us good tips for the future.
My only complaint is it was very expensive, and didn't seem like all that much work. At the same time, I realize it was emergency service.

April M.

I can't say enough positive things about my service call experience on yesterday. These guys were fast, thorough and even helped me save money!! I was running a bit late and Ralph called my cell and reassured me they could wait while I was on my way. They were very professional and considerate (even after waiting 15 minutes for me to arrive). These guys were prompt, efficient went right up into the attic to assess the issue. Turns out the water had evaporated and there was nothing to do but cosmetic work to my interior ceiling. Even though that's not RotoRooters specialty, they had the number for a contractor to handle the cosmetic repairs I needed done. The contractor called me within the hour to schedule an appt.

The other area of concern was my master toilet. Once they diagnosed the issue, just to be safe they checked my water pressure as well and that wasn't even part of my original call. Rather than hitting me up with a giant bill, they shared with me a more practical and economical route to take in order to address the broken toilet. I appreciate their integrity. These days you don't find that level of ethical practice in a lot of businesses; usually the companies are all about price gouging customers and coming up with more broken things to repair. this was quite the opposite. I respected Roto Rooter all the more after this service call. Ralph & Ronnie thank you for your honesty it was much appreciated & refreshing. I can't thank you guys enough.

Lisa J.

Ralph (technician number 2885) came by and assessed problems related to two of our toilets. In just a matter of minutes, he had replaced a piece of the internal mechanics and it stopped the hissing noise immediately! He gave us excellent advice and I felt like he was talking straight. He was incredibly neat and tidy! Plus, Roto-Rooter was able to send someone to my house within 5 hours of my afternoon call!

Rich P.

UPDATE: The GM and his team made things right and came back out to resolve the initial concern which was what is causing the recurring issues...broken sewer main. Even though the news isn't good, I now know what is wrong and they did their part to come back out to make things right.

Verenia O.

I needed a late night, on a Sunday night, repair for my upstairs bathroom. Not only did Jeff show up within 30 minutes but he didn't charge just to show up! I called two other companies and they said they couldn't be at my place less than 2 hours and they charge an after hours fee of $115 or more. Jeff was respectful, reliable and fixed my faucet quickly, considering he had to find the parts too. Thankful to have met Jeff Meares. Roto Rooter is lucky to have him.

Jim B.

Last Saturday, my kitchen sink got clogged. Nothing I tried to do would break it loose. I went online and made an appointment with Roto-rooter. They sent a tech out later that evening. He did everything he could think of trying to figure out where that clog was. I would've given up long before he did. He finally figured out that the clog was actually in the garbage disposal. It was tough to get it unclogged, but he did it. He worked really hard for us to solve our our problem. It's nice to know that you can always rely on Roto-rooter to help you out anytime day or night. This is the third time we have called them to our house over the years. They always do a top-notch job.

Danny H.

We had a water leak in two bathrooms. I e-mail Roto-Rooter inquiring about service. I didn't asked for anyone to visit us but that afternoon someone from water resolution showed up at our door. I should have known after this experience that I don't want to do deal with these people but anyway we decided to give them a try. The next day a salesman was at our door. A few minutes after that water resolution people were at the door. Then followed the plumber. I realize now what their game is; a bliss attack. My wife and I are both in our sixties. They separated us the salesman took my wife and called our insurance to get the water resolution work approved. I was dealing with the plumber and the water resolution people. At no time were we giving a quote on what the cost would be for all of this work. We were told that our insurance would cover all the work. We now have a bill for over a thousand dollars we believe for what the insurance didn't cover. We also was not given a quote for what the plumbing would cost until he completed the job. He replace two faucets and the cost was over 800.00 dollars even the insurance adjuster that visited our house a few days later told us that this was ridiculous.

Charles B.

The escalation of diagnosis was not there. There was no attempt to start at the lowest level of diagnosis. i am not a technical person but know many people that are and they ALL told me what the first step should be. The technician that came to my house didn't even make an attempt at the fix that would take only take 3 minutes to rule out and was far less expensive. The parts were under warranty and the hourly rate was basically 200 per hour. how is that right?

Deb S.

It's less than a week before Thanksgiving so you just know something is going to go wrong in the kitchen. Last year it was the oven. This year, the drain!

I've been good. (Honest.) No egg shells. No coffee grounds. No errant silverware.

Roto-Rooter to the rescue (within two hours of the call), namely, one Jose Q. He explained the problem, the solution, the costs, and got down to work. Voila! No more clogged drain. [My laxatives should work so well.]

Thank you for your prompt and friendly service, Jose Q., and for putting up with our yappy little dog that really liked your leg. A lot.

Kim J.

I had a problem on a weekend and I live downtown. The technician Donny Belk was sent to my house and there was a 5k, a Veterans Day Parade and a football game at the Alamo that day. He sat in traffic downtown for over an hour trying to get to me and just couldn't move (I've been there TOO many times). I felt so bad that I didn't realize all of this was going on down here at the time he was called out. He was such a good spot about it and came the next day (A Sunday!) and then ended up advising me to get a new toilet and didn't charge me! Above and beyond customer service and great attitude. I highly recommend the technician Donny Beck and Roto Rooter.