Roto-Rooter Plumbing & Water Cleanup

Brooke H.

Barry was great. He came out on a Saturday evening and cleared our sewer line out. He was professional and knowledgeable.

Linda B.

They were available quickly on a Saturday. Professional work for reasonable fee. Even fixed something screwy in our pipe that he didn't have to fix

Cristina M.

Roto-Rooter saved the day yesterday evening! I showed up from work to find water leaking from the ceiling in our living room to the floor. This was an after hours service so I knew finding someone asap would be a challenge! We called several places and no one was available to come until the next day BUT Roto-Rooter made it out in less than 30 mins and fixed our leaking hot water line in the attic in less than 15 mins. Our technician Ashton who came was very polite and provided great customer service. We had a fixed water line in no time. They also sent someone right after to check our walls and make sure the water hadn't damaged it too badly. They also called the next day to offer a free water check service. Great customer service by all 3 people I spoke with from there! Would recommend.

Mike M.

Called at 10:30 AM for a clogged main. Was exciting hear a tech would be here in 30-45 minutes.
90 minutes pass & no one showed up so I had to call & follow up. I was told this time 2 more hours because someone had truck problems.
No one shows up after two more hours so I call again.
This time I was told 90 minutes because the tech was just finished with another job & is headed my way.
3rd time calling after not being contacted that the timeline they gave me was still running late.
I call exactly 60 minutes later for the 4th time to see when a tech would be arriving. I was told another hour.
After another hour passed I called to cancel & was told a tech will be here in 45 minutes.
I kindly declined because no one had show up the previous 5 times I was told, why would this be different?

I waisted my entire Sunday waiting for no one to show up.
Unreliable & unapologetic. Not once did they apologize for all the screw ups.

Sandra M.

My neighbor had used Roto-Rooter years ago for the exact plumbing problem I was having, and she didnt have problems. So I scheduled service online. I was very detailed from the start, explaining that I live in a Manufactured Home that is 20+yrs old. That I have a waste water line clogged and its causing waste water to back up into the shower and toilet etc. I put in the wrong area code for my contact number, and did not realize this until no one showed during the scheduled time. I called the company and the woman said they had been trying to reach me, and that they could still make it that day. They would be here within 2 hours. They never showed. Since I initially screwed up, I decided to reschedule the appointment. The techs arrived on time and were very friendly and informative. The price I was quoted was $450 to unclogged my line. Ouch! I agreed and they went to work. After about n hour and a half of what sounded like the flooring in my home was being ripped apart, they informed me that I would need to have a Clean Out installed because my line makes a left turn to head to the main line and the Snake could not make that same turn. All homes have them normally. I asked what that would cost and they called their supervisor and they quoted me a price of $1300-$1500. I decided to shop around. They explained that once I got the Clean Out installed I could just give them a call back and they would come clear my line. They did not charge me for their time and effort, which I thought was cool.

I got the Clean Out installed for $500, and my friend who installed it informed me that I had a new leak. He said it was where 2 pvc pipes are joined. The leak was not there prior to Roto-Rooter. I made a note to point it out to the techs when they arrived. On Tuesday I scheduled service for Wednesday mid-day.

In my request I stated I had gotten the Clean Out installed and needed them to come back and unclog my line.
The tech that arrived was not one that had been to my home on the first service call. After getting him up to date on what had transpired with my clogged line, he informed me that Roto-Rooter does not service mobile homes. I told him they did a few days ago. He said he couldn't assist me and left. I called the company and was told by the female on the other end that Roto-Rooter does not make service calls to mobile homes. I told her that her techs were not a figment of my imagination. She basically hung up on me.

I was upfront from the beginning about this being a mobile home. How did they come up with the $450 they were gonna charge me to clear my line? Did I really need the Clean Out put in? Or was that a scam to try and get me to fork over that kind of money? What about the leak they caused?

My advice based on my experience is this, dont call or use this company.

Manu M.

We had a bad experience. We specifically asked for one type of service and they sent out a different type of technician and attempted to charge us a $100 for the service. We decided to go with a different service.