Roto-Rooter Plumbing & Water Cleanup

SS S.

Basically, you have to pay to get a quote from them to replace a water heater. They will neither give a quote nor at least an approximate price. So you have to pay $99 for the guy to come out and check and give the quote. They may waive it if you get them the order, otherise it has cost you $99 for the quote.

Steve V.

Had a plumbing appointment and was given a 4-hour window. Called 15 minutes after the end of the 4-hour window and was transferred multiple times, finally got to someone who was rude and unwilling to assist. Horrible customer service!

Dong H K.

Making appointment between 12:00PM and 4:00PM
Waiting all day. Never comes.
Wasting time.

Gerald Z.

It almost feel like a scam. They insist that a technician need to be dispatched before they can make an estimate. The catch is they will charge you $99 dispatch fee , whether you push through with the repair or not. It was too late before I realized that the technician had no intention of fixing my issue. He arrived at around quarter past 4pm, stay in our front yard for almost half an hour before informing us that he was there, and then spend probably around 5 mins, and gave me an estimate of $850 !!! to fixed an outdoor burst pipe. I decline that estimate, and the technician was just too happy to walk away and collect the $99. Called a different plumber, they fix my pipe for $150. Please be careful on dealing with them.

Joseph L.

01/17/24

Just called the number. I inquired about the price or cost on replacing garden faucets, Service Rep stated that I need to make an appointment for the on-site repair personnel. Thank you...

Ryan S.

Made an appointment a week in advance for today at 1pm. I received a call at 2:11pm saying that they were running late and would be there between 3pm-4pm. I called them at 4:18pm and they said it should be another 45 minutes. I ended up canceling on them. Had to wait around all day for them. And who knows when they would have showed up!?

Deborah T.

As the big winter storm Elliot was blowing in, I discovered that my water heater had flooded my garage during the night. We just moved to McKinney barely two months ago, so I didn't know who to call. I searched Yelp and found Roto Rooter for my first call (as I expected to have to call a couple places to find someone to come right away). No more calls necessary as RotoRooter had Robert to me within a couple of hours! Robert was extremely efficient and quickly assessed my situation. Not only was the water heater corroded and needing to be replaced, but it wasn't installed to code for more than one issue. He showed me the problems and what he would need to do to fix them. As soon as I gave the go ahead, Robert was hard at work! He worked efficiently and diligently all afternoon in a freezing cold garage. Although I offered many cups of hot beverage, he never accepted and never complained, he just kept working! He came back the next morning to finish up then walked thru my house to make sure it all worked ok and the pipes hadn't frozen. Robert is the best! He was my Christmas angel during this cold front and 3 days before Christmas!! Thank you Robert!

G M.

I have some water in my back yard that is pooling and needed it to be checked on. Called yesterday and the rep set up the appointment for that night. Tech called me and rescheduled for the morning. When it got time for them to be here tech let me know they were no longer doing that service... Waste of time.

Vasu S.

I called Roto Rooter for a "running toilet" issue and they responded immediately and sent the technician in 2 hours. Robbie came home and said he needs spare parts and went to buy them. 45 minutes later he came back and fixed the toilet in 5 minutes. What surprised me was the invoice he gave. While $53 was for the spare parts, $320 was charged for labor citing he spent an hour. I totally paid $398.39 for a simple running toilet issue and Roto Rooter never mentioned told what their labor costs were. Shocking hidden charges. Don't hire them without knowing their rates.

Eric S.

Do not use these guys. Had an emergency - called them and said they had availability and would call back within the hour with a timeline. I called them back about an hour and a half later only to be told they didn't have anyone available and whoever told me that was customer service and wouldn't of known. Not sure why it's set up like that but I wasted precious time not trying to find someone else. May do decent routine work but would not rely on in a tight spot.