Roto-Rooter Plumbing & Water Cleanup

Mark ..

I called for a backed up kitchen sink drain in my condo on Christmas morning. Joshua and his partner showed up within a couple of hours. They were very knowledgeable and zeroed in on the problem right away. They determined the course of action and cleared the problem within an hour and saved my Christmas dinner. I highly recommend these plumbers for your drain problems. The price was not excessive for an emergency on Christmas Day.

Chrissy M.

If I could give this company a rating it would be 0 stars. Do not call them for any plumbing or water restoration issues! They are very dishonest and only looking to get your money or insurance payment.

Edward T.

Today, supervisor John & tradesman James came out and corrected the plumbing procedure that was initially performed by the previous technician & his apprentice last week. John stated that going forward he would ensure that the technicians clearly explain what they are doing to the customers, and if they can't do a particular process that the customers know this in advance. This will avoid future misunderstandings by what is communicated to the customer from the technicians. Supervisor John & tradesman James extended the pipes without cutting additional sheet rock. Had the first technician and his apprentice removed the compression sleeve and nut, they could have cut and extended the pipe without cutting the sheetrock at all.

However, the fix by supervisor John and his tradesman James will make it easier for the homeowners (us) to install new sheetrock. Supervisor John also purchased a new Kitchen Sink Drain with basket for the customer to replace a corroded nut on the bottom of the drain to repair a leak that we didn't know we even had. Supervisor John and tradesman James did an outstanding job to correct the work performed by the previous technicians.

The homeowners are satisfied with the corrected work (pictures attached). The sheetrock will still have to be replaced, but this shouldn't be a difficult task.

One final caveat, make sure you research how your problem can be resolved before any technician arrive so that you can be prepared to state what you are willing to accept as a solution.

ed s.

My bathroom was not draining, so I called Roto-Rooter based on name / reputation and they came out and snaked the drain ($450.00). The original drain cleaning technician spent very little time cleaning the line, pulling back a small amount of roots,and then indicated they offered a "Free Camera Inspection" of the sewer line. The clogged pipe was flowing fine at this point.
Mistake 1: there is no such thing as "Free" and Roto-Rooter is really banking on making money "Up-selling" additional work.
The Camera inspector told me I had a tree root intrution in my sewer line, and he identified the specific location, which was in the line under my master bed. He said it could be fixed for about $5,000 if they went through the floor under the bed, or about $7,500 if they excavated through from the outside. Also, I was lucky that they could get a crew out tomorrow. Note: AT no point did the camera tech inform me that during that repair they might find 'other' issues that could not be seen on the camera.
Mistake 2: Falling for a false sense of urgency.
I agreed to the repair, and to keep from replacing the carpet opted for the excavation option.
The next day the crew came out, and after doing the excavation and 'repair', connected me with the Camera tech again, who informed me the pipe had a crack in the bottom, and to fix it they'd need to replace it back as far as it was cracked. This would cost $1,000 PER FOOT and it would be up to 10 feet needing to be repaired. Note - That would be up to an additional $10,000 on top of the $7,500 repair that resulted from the $450.00 drain cleaning.
At that point I said no. This was at 3:45 PM, and the crew had already left for the day, leaving an open pit, with no cover. I assume that they figured I'd go for the extra repairs, so why bother to fill it in.
Lesson Learned: Name recognition does not always yield the best results.
I'll never use Roto-Rooter again.

Dennis W.

5/13/22
Someone has now contacted me. They claim to get with me tomorrow to get paperwork signed to start excavation.

LC D.

A water pipe busted in our walls and the repair man that fixed it, A nice guy I may add, left a huge hole in our wall, That we had to patch up because he didn't know how to fix it. Great attitude great repair man but bad customer service

Maurice K.

Stop, call Drain Dr (972-372-4637) instead of Roto-Rooter. They charge for a drain clean out and told me that a tech would come out to also do a camera inspection. The camera inspection never got scheduled. When I called to schedule, I was told someone would get back to me. The dispatcher told me the camera inspection was part of the service at no additional charge. The original tech that performed the drain clean misrepresented the services and attempted to charge me $100 more. My intent was to call Drain Dr, but since he was here, I allowed him to clean the drain. Won't make that mistake again. Still waiting on the camera inspection. Don't fall for the 6-month guarantee promise either.

Tom P.

Business practice bordering on being fraudulent! Beware!

We had a sewer back up caused by tree roots in the yard. They came out to clear the tree roots. It was expensive, but they were the only ones that I could get to come out that weekend, so I accepted it.

Then, things got ugly. They offered a free camera inspection. I assumed it was to help me locate the roots and offer an estimate on the repair. They did give me an estimate (about 2x what other companies suggested). That was all we heard from them for nearly 3 weeks.

Then we sent the report to the people who had purchased our house to inform them of the tree root issue. They reached out to Roto Rooter, and the guy smelled money with new home buyers. He pulled out the video he had taken under the slab of the house (never was asked to do this), and pointed out what he called "separation" in the sewer line and recommended tens of thousands of dollars of repairs. He never mentioned that a hydrostatic leak test is the only way to determine if any of the work was even necessary. What's worse, he lied to the buyers and told them he had already mentioned all of this to us.

I think we are going to get all this resolved amicably (fingers crossed), but this nearly caused a lawsuit between us and our buyers.

It's sleazy enough to use someone's predicament to go look for ways to make extra money for your company, but only mentioning that work upon discovering there were new home buyers, much more likely to accept these repairs, and then lying to them about already notifying us about it is borderline fraudulent.

If you can't get anyone cheaper to clear a backup, then call them, but don't let them do ANYTHING other than clear the backup. Call a real plumber for everything after that, not a scam artist looking to make a quick buck.

Zachery K.

The service that I was provided was quality, however they are not honoring the oral guarantee provided by their technician. I was verbally told that the service came with a 6 month guarantee so I decided to go ahead with their service despite the high $425 fee because I said if it happens again, we won't have to pay the fee again. I found out today that there was a tiny line on the invoice, which the technician did not point out nor did I notice (because who reads every detail of the invoices they're signing?) that there is no service guarantee. I was never told this by the technician either before or after the work was performed. I did not find out about the lack of guarantee until today. Shame on Roto Rooter for using fine print tactics on their customers. I can never recommend their service after such deceptive business practices.

Timothy O.

Simple main pipe grease clog. I called and of course they would not discuss prices over the phone. Said about 20 min. 2 hrs later after everyone else was closed he showed up. Without looking at it he quoted 425 dollars.

He explained that was because they also are required to run a camera down it.
I had no choice and 10 min later the clog was unclogged. Technician was really nice. I asked about the camera. OH someone comes out and does that at a later date.

After 5 calls to the main office about the supposed "camera" I have given up.

This was the irving texas branch. Again the technician was a nice kid but you could tell he was forced to lie about the camera stuff.