Roto-Rooter Plumbing & Water Cleanup

Ralu R.

Our water heater gave our on December 23rd. I called them to come and see what is going on. They were at the house within the hour and determined the heater needed to be replaced. I agreed, and the technician went to the warehouse, got it, and came back. Uninstalled the old one and put the new one in under 2 hours.
The thing about the heater installation, is it had to be inspected by a city inspector. We set up the appointment and the inspector said the installation had to be redone. Also said he would notify the company, and guess what? He never did.
I eventually called them, explained what the inspector said. They came back and redid the pipes in under an hour. They said there won't be a second inspection from the city.
Fast forward to April, I get a call from the company that there was a ticket for some faulty installation and they wanted to do the work. I told them it had already been done, and all we needed was the city inspector to check it out.
They instead sent the technician back" facepalm" due to some sort of miscommunication.
All in all, the inspector came, heater installation passed.
One thing I would mention. Keep up with follow up service, even if they say it won't need to happen (ie second inspection from the city).

Rebecca S.

OMG I guess one star because they showed up and gave me a free freaking estimate that scared the hell out of me. He also seemed to to be phishing for more ways to capitalize on my requests for simply unclogging my kitchen sink. He asked if he could see my restroom, after I explained specifically what I needed, I thought I had that right as a paying customer. He also asked what I had been putting down my drain, "does that matter?" He is there to fix the problem not investigate what went wrong, and by the way my 86 year old mother is so strict, we do not put grease etc. down that drain, we wipe all our dishes or she will kill me. Roto-Rooter, WOW back in the old days they used to be a practical efficient solution, I don't know where they went wrong, too BIG now I guess. I gladly found a small practical honest local plumber that charged me about 1/3 price and provided excellent customer service without the lecture.

Robert S.

This place is overpriced. They replaced a couple of seals from my shower and it turns out that it was just the knob that needed replacement. I was charged $400 for this bs work. So I have new seals (washers) without needing them. Never again.

David S.

I called to have our drain pipe reinstalled in our kitchen sink. The employee showed up and want to charge me $475.00 to install the drain. After I told him that was excessive he said that is the charge in the book. Then he aske me how much am I willing to pay! That up set me as I am not going to nogiciate a price. He was not fair and I will never use RotoRooter again for anything! Price gouging on a Senior Citizen should not occur. I am considering on getting the State of Texas involved. The owner was not available and I left my name and phone # but as of this writing he has not called.

David Stanton
352-422-2644
El Paso TX

Roger G.

The service was great and the job very professional - that is, excellent work. Yet, the cost was exorbitantly high and I was in a bind so I agreed. My bad. If the price was reasonable, I would have given 5 stars. Be aware of the high cost when they see you in a bind.

Norma C.

This is the best service we've ever gotten ! It was done on 07/06/18 by Humberto and another plumber who used a camara to better find the root of the problem. They were very professional, courteous, and answered all our questions to our satisfaction. Will definitely referred them to all our friends and family! Thank you for a job well done!!

Mike J.

Great service, Edgar fully explained everything and fixed the foundation leak, do yourself a favor and Call RR first. I called four other plumbers i found on Home Advisor, and not one of them actually pinpointed the leak like RR did. RR used infrared and some other sonar to find the exact location of the leak. Every other contractor used the old guessing game, also every contractor gave me a quote on how to fix a leak that none of them actually found, I will be using RR from now on!

Laura S.

My friend and I changed out a garbage disposal in my kitchen sink. Unfortunately, we did something wrong (don't know exactly what we did) and low and behold, there was a leak. After failed attempts at fixing it, we had to admit that we had no idea what we were doing. So I called Roto Rooter. The lady that I spoke with was very pleasant and professional. I explained what my friend and I had done and she had a service tech at my home in 30 minutes. The Tech's name was Ricardo. What impressed me even before Ricardo stepped into my house was that he put coverings over his shoes so he didn't trek dirt on my carpets. Ricardo was awesome- before he began any work, he explained what we had done wrong, but in a very professional way (while showing me where the leak was coming from). He fixed the problem in 20 minutes and ran a couple of tests to make sure that the pipes were not leaking before he left. Thank you Roto Rooter for fixing the leak- I can now run my dishwasher with confidence!

Rebekah P.

I used them to fix clogs, and they were great. One guy pointed out that I needed a new sink in my bathroom, and when I got it, I should call and they'd put it in for me. I called this morning and was so rudely told that they would not put the sink in. They will do the pipes but anything that is not a pipe they won't do, including bolting a sink to a wall. Yes, I asked this directly, because I was so surprised. I asked them why they don't just say "we don't install anything" because part of the word "install" means "affix" which means bolting the sink to the wall, and words have meaning. He was rude talking to me like I'm some crazy woman. I am not calling them again.

Ruben G.

Pricey, but boy are they professional! Showed up on time, despite short notice. Ricardo was the definition of professional. He even wore rubber shoe covers to avoid tracking in dirt. The workmanship was excellent, and that's hard to find in El Paso.