Roto-Rooter Plumbing & Water Cleanup

Ponny T.

Oscar came by today to replace the water shut off valve to my toilet. He was very polite and friendly. The job was completed quickly and efficiently with care. He gave me some tips on replacing the toilet as well. I would definitely use Roto-Rooter again. Thank you Oscar!

Elizabeth H.

Oscar went above and beyond to take care of us today! Not only did he do a great job installing our new toilet, he also went to .Home Depot with me to help pick one out and carry it for me. Those things are heavy and I never could have managed it on my own! Over all, Oscar is the best and I will for sure be calling him again if we need any plumbing work done.

Michael G.

Updating to reflect the positive experience the management at RotoRooter provided. The initial interactions with front-line support were less than optimal, but RotoRooter management (Pat S.) took ownership of the situation and his commitment to make things better is apparent. The plumber dispatched to our house was courteous and professional, providing a clear understanding of what needed to be done and an estimate to perform the work. If you run into scheduling or personality conflicts, contact Pat and he'll make it better.

Bill H.

I had an excellent experience. My issues were a leaky toilet and leaky outdoor faucets. I was quoted a lot more by other companies that wanted 2 weeks to come out because it was a small job. I called Roto-Rooter, they were at my house in 45 minutes and fixed the issues for about $200 less than the others. Very satisfied!

Walter O.

Quick response & quality service at a fair price. What more could I have asked for?
Tech was very nice and professional. I will be using their services again.

Diane B.

Yesterday, Friday, a local mechanical company did a checkup on our HVAC and plumbing to verify that all was working well. It was. However, the AC tech blew out the drain line causing an explosion of dirty water and matter to eject all over our master bath totally jamming up the two drains so that not even a drop would leave either sink. The plumber and HVAC guys both came back but could not fix the problem because they said they lacked the time and equipment. We were told someone would come on Monday, when both of our sinks were inoperable. We called Roto-Rooter, and we had Alex at our front door within an hour. This was a problematic fix because matter was locked in both drains and there was not an easy route to fix it. Alex stayed with it, got it running perfectly and left within an hour. It really pays to get a pro when one has drain issues. Thank you, Alex!!

Vicky D.

Very rude on the phone! Based on how I was treated on my initial contact with this company I would not recommend them to anyone.

Hollie B.

I need to give a shout out to LENNY RIVIERA. He came to our house after the outside faucet got ripped out and the copper pipe twisted. I usually don't like having repair individuals in my house because I never know if I'm being ripped off or if the repair individual is doing a thorough job, but with Lenny R that was not the case! He is absolutely great. He was knowledgeable, professional, efficient, clean and very friendly. He made us feel confident about what had happened, how he was going to fix it, the time line and cost. You guys have a fantastic employee with him.

As far as Roto Rooter in general, I'm satisfied with my experience. They were fast to answer the phone, friendly and reasonably priced. We had water coming out of the pipe and we had called another company first who said we weren't a priority and they could get us in two days later, with Roto Rooter we were flagged as urgent and they definitely seemed to act with a sense of urgency about our situation which I really appreciated.

Steven H.

I scheduled an appointment with Roto-rooter and was called back to re-schedule, as my original appointment time was unavailable. The next day I waited 4 hours, which became 6 hours, which became 8 hours before I decided to cancel.

Generally, when I make appointments with vendors/contractors, it's a fairly straight-forward process: Two parties agree on a time in which they will meet. This seems like a reasonable expectation. My goals WAS to have the plumber look at a small issue today, and then see if this is a company I can use on all my properties and one new construction.
Because Roto-rooter takes a more ambiguous and less accountable approach to meeting appointments, I've decided to take my business to another contractor, one that can make time to make the appointment, and one hopefully that will result in a long-term business relationship. I rated Roto-rooter only 3 stars, as I assume their plumbers are amazing and highly talented, however the booking system and process has a few kinks.

Michelle T.

I made an appointment for them to come repair a runny toilet, and they gave me a 4 hour window for the service call, but within the first hour they called and said their technician was on his way. He arrived shortly after the call. He made an immediate diagnosis of the problem and took swift action, and, shortly thereafter, the problem was fixed. Both the customer service agent and technician were very friendly and handled my problem very professionally. I will definitely call them again for future problems and will definitely refer my family and friends to them.