Roto-Rooter Plumbing & Water Cleanup

Tracy R.

The plumber was courteous and arrived within the time window. Luckily I was working from home that day, though, because I never got a phone call saying he was on his way.

I was then quoted $650 (yes, you read that correctly) to have an old, broken garbage disposal removed and replaced with pipe. Um, no thanks.

Ended up doing it myself in 2 hours, which included a couple of Google searches and trip to Lowe's for $50 worth of supplies. FWIW I'm a woman with literally zero plumbing experience.

I still cannot understand how a company can, in good conscience, quote such ridiculous, outlandish prices. I will be sharing this experience with everyone I know and will not be calling Roto-Rooter again.

Mike B.

Never got a chance to see if they do quality work because they don't show up. We wasted two days needing a plumber. Pretty sad as we have water coming out a wall. No communication unless I initiated it. After I cancel after the end of the window on the 2nd day, they then leave a message if I need the service to call. If they can't handle the work don't make appointments. Pretty weak customer service. The only communication they have initiated is after I left a bad review. I do not recommend them and do not appreciate calls at 8pm worried about their bad review.

Megan S.

Best plumbers in town!
Great customer service!
Professional!
Highly recommend!
5 Stars

Jaime P.

***DON'T USE ROTO-ROOTER IN AUSTIN***
I've never been one to write a bad review. I've never had service so bad that I'd take time to blast them...until now.

I noticed last week that my toilet was just constantly running. I looked in the tank and promptly realized I had no clue, so called RR. Great, they'll come out on Sunday between 1p and 3p.

On Sunday 9/1, the guy strolled in at 4:30p. Took a look, went to get parts, did 15min of work, and charged me $351 (after $40 coupon). So, yay, it is fixed...but nope. It starts running again.

After an apology, RR assure me that they can come on Tuesday 9/3 between 1p and 2p. After almost 7hrs, no one has shown. I'm like WTF. I have to get ready for work. More apologies...we're running behind and short-staffed. We can come out Thursday between 1p-3p for sure because it is typically overstaffed.

Thursday 9/5: Lady calls me every hour saying we'll get to you but we're running back. At 3:45, same lady tells it just not going to happen today but we can get you in tomorrow 1:30-3:30.

Friday 9/6: I call at 4:15p for an ETA. "So sorry...it has been a heck of week...I have some guys sick..." At this point, I pull a Karen and request to talk to a manager. I was told that it won't get me serviced quicker but I can be transferred. I sorta kept my cool when I explained my problem to Vanessa who assured me there will be no additional charge, she'll look into getting me a refund, and for sure we can get you in tomorrow morning 9a-10a because "we have nothing on the books for tomorrow."

Saturday 9/7: I received a call at 9:33 stating someone should be out around 10. At 11:15, I call for an update. We have a guy who will be finishing up a job in 15 min and we'll get him out to you. It is now 12:30 and I receive a call from dispatcher saying that she wasn't told that the guy that she was going to sent has to go to a funeral and she just know made aware, so there is another guy on another job who will be dispatched to my house once he's completed the other job.

At 1:27p, I was told someone will be out in 30min. At 1:50p, I was told it would actually be another 45min. At 2:45, a very nice man Oscar came. I wasn't ugly to him but I'm still never using RR again.

Tuesday 9/10: Called to talk to Vanessa about my refund. Was told she stepped away and to call back in 1hr. So, it did and was told she was on another call, and she would give me a call right after which she did not.

Friday 9/13: Called at 2:14p to speak to the Branch Manager. Was told they are either on a call or away from their desk but they will call me. Called back at 3:30p and was told that my message would be passed along and manager will call me. Called back 4:45 to the direct branch ph# which routed back to regional/national ph#. Was told that they must have left early and will get you to their voicemail but, instead, I was put on hold again. Called back at 4:50pm to get to a voicemail but was told by another person that she didn't have the direct extension, so she will pass along the message.

Update: I received a call from Dell in field operations. He provided me with a 50% refund.

Clarification: Actual technicians were polite and professional. My issue was with how the situation was managed.

Teresa H.

This review is for whichever office services Hutto Texas:
We schedule an appointment for an estimated only for a Thursday and they gave us a three-hour window from 12 to 4. I requested the last appointment possible for that day because I work in downtown Austin and would have to come all the way to Hutto. I was given a call at 12:08 to let me know that they were on their way so I needed to reschedule for Saturday. I was given an appointment for 9:30 to 12:30 p.m. and requested first available if possible. I was told that that should be fine. I wasted my entire Saturday morning waiting on them and even called to see if they had an estimated time and was told they would call me back. I received no call and the service tech was a no-show not did they call to offer a reason. Not good for a household name I remember from my childhood. Not a good look at all.

Luke E.

How good is a plumber who can't show up? We schd appt for Monday at 9am... So my wife took the day off work. They moved it to 2pm... Then 5pm... Then didn't come at all. Rescheduled for Sat, only to get an hour before saying, oh we can't make it today... How about tomorrow? USELESS

Con P.

Do not do any business with Roto-Rooter Services Company, specially do not give them your insurance info. I'm currently one of their victims as the age of 74 years old, living with my wife who is the same as my age, we were both retired, poor health conditions. They were advertised as one of BBB members and because of that I called them to come to our house to give us a quote on our plumbing problem and we had no idea they are big time FRAUD. The company is located on 3403 N. Sam Houston Pkwy, Houston, Tx. 77086. Phone: 713-934-8208.
The day they came, without gave us any quotes, they asked for my insurance information, they called my insurance to verify the coverage on the policy and they assured me that they spoke to my insurance company and relayed to me that the insurance company agreed to pay for all the repairs. I was told that all I had to do was sign the authorization papers which allowed them to send the bill directly to my insurance company and I did. I did not understand that they made me sign the application to finance with Synchrony Bank so they could get paid. I told them we were retired and have no money. They kept on telling me don't worry a thing, they will take care of everything and I don't have to pay anything because my insurance will pay for all of the repairs. They're taking advantage of me and my wife as an old couple who does not speak English well, they forced me to sign finance papers without explaining to me.
Furthermore, they caused more damage to my house and my standard of living by ripping the flooring off, removing all of my doors, and breaking a few of my furniture. They did all of this without hearing and getting approval from my insurance company first. My wife and I suffered in these conditions for over a month and the damages are still unrepaired. To add onto the damages, they left this work unfinished and overbilled me more than $30,000. Plus another bill from Synchrony Bank for $4657, then they sent a certified letter stated that they will put a lien on our home. My wife and I was terrified when we got the letter.
My wife and I cannot carry this debt as our age that cost us by Roto-Rooter Services company.
Please share our story to anybody that you know so they don't be one of their victims like us.

Melinda S.

There is nothing worse than waking up to your toilet backing up into your tub. We typically handle our home
repairs but this was beyond our ability. From the moment I called, Mary was friendly and helpful. Oscar came out and worked in the morning heat to clear the tree roots that had gotten in our line. He was friendly and efficient and explained the process every step of the way. Thankfully he cleared the problem and was able to get us back in business. Mary checked in on us a few times and her customer service was phenomenal. As a teacher preparing for the school year this was the last thing I needed to face today. I just cannot believe how great everyone was. I highly recommend this company! Now I can get on with my day.

Barb I.

Do not use Roto Rotter! The first guy put the wrong size cap on our plumbing and we did not notice any mold or damage other than what was on our floor and coming up from the shower. We remodel the bathroom and 2 months later our baseboard buckled and we now have mold. We called them again and the second man even told us the other guy put the wrong size cap. Now they are refusing to clean up the damaged area "saying they don't know if the mold was there before", so the company will do clean-up. The first guy knew there was no damage along our baseboard.

Jared S.

They don't show up. Instead they give you a four hour window so you need to leave work early and wait around all night. Then fifteen minutes after the end of the window they call you and say they can't make it that night and ask to reschedule.

No thanks I'll just go with someone who bothers with customer service.