Roto-Rooter Plumbing & Water Cleanup

Hunt K.

I made an appointment and they gave me 2 hours window. Nobody came my business and Nobody called me. I called them and they said a technician will be my business in an hour then No one show up. I called them again then they said no technician available at the moment. I was waiting 3hours for them but They never sent technician. Wouldn't recommend and will never use them.

V. N.

They literally canceled my appointment 3 days in a row for emergency services because they couldn't locate their technician then gave me a bogus quote when they finally show up.. I don't think so. Wouldn't recommend and will never use them.

C W.

Frisco, TX. charged over $1100 for something that should have been less than half. No invoice. no details on what's been done and what the warranty is despite multiple attempts to contact them. This company is a rip off.

Jei W.

Garland Texas, called regarding a busted pipe . A guy showed up spent 45 minutes in the area . Decided that he would start an insurance claim for $10,000 Plus . Wanted us to sign off on it. When I asked for a breakdown that didn't even include the plumber which is all I wanted to begin with . I felt like they came in saw that it was a nice house , and decided to rip us off . I will not call them again . Be careful.

Brice R.

Update :

In October 2022, I had a shower valve replaced and it cost approximately $750. On May 11, 2023 (after days of calling to try and get someone out to my house) - Roto-Rooter came out to replace the shower valve cartridge in the same bathroom; however, immediately we noticed that when the hot water was turned on, there was a loud noise, so today (5/23/23) Roto-Rooter came out again and told me that in order to fix the problem they would have to rip out the tile (which they would not be able to replace) and then it would cost $1,500 for parts and labor. I asked the plumber (the same plumber that did the original work in October 2022) why he didn't tell me this option back then and he said that we got a free cartridge on May 11, 2023. This was an incredibly rude response and shows that he does not care about the customer at all. Overall, I am extremely disappointed in this company and will never use Roto-Rooter again and will make sure everyone in our neighborhood knows about the awful customer service I experienced.

B W.

My kitchen drain was slow, I searched internet and found Roto Rooter with good reviews, so submitted a request online. A technician called Eric came to my house yesterday afternoon, not only he made problem worse but also created new issues and left us with all the mess. The sink is now completely clogged with new leaking at three different places.

He broke my under sink pipes and waste disposal connections yesterday, asked me to change to new pipes and a new waste disposal, we agreed. So he came back today and installed the new pipes and waste disposal. We tried to test it after he completed the work, he said no need to test. We insisted to test it and the pipe connections started to leak within two minutes. First he tried to find an excuse but then committed it was an issue, he tried to fix the issue without success so decided to leave it as is.

We paid him 50% yesterday and agreed to pay another 50% after completing the work, but with all these issues we decided not to pay the rest 50%, he threatened us to call collecting company to get the money. We called their customer service but they would not come until tomorrow knowing our kitchen sink is completely out of order because of their work. This is the WORST experience we've ever had.

Ann N.

Tech for NE Dallas / Lakewood did not do work that was needed and pulled a bait and switch, over $400 later had to hire real plumber to correctly diagnose and resolve. We had similar issue with them years ago and should not have given a second chance. Just as clueless and rip off as before.

Stephanie P.

This crew deserves 10 stars!!! Jimmy, Ian and Tim were absolute life savers on Christmas Eve after we had two pipes burst after the freeze. They were quick to complete the job and were kind in the process. We required restoration and clean up and they were effecient with this step as well. Ian did an excellent job explaining the process and even checked on us after everything was set up. I can not thank them enough for everything they did for us. They helped save Christmas!

Samuel B.

We contacted Roto-Rooter because our washing machine was causing water to backup into a wall. We shared we had just bought a house and believed the problem was the washing machine pipe had a 2 inch output whereas the wall drain was 1.5 inch. They sent a "drain technician" to the house who said he didn't think that was the problem and said the line just needed to be cleaned. He snaked the line and sold us a cleaning solution. Total cost was over $500. Right away, as soon as we did a load of laundry, the same thing happened. The pipe does drain water - it always drained water - but cannot handle the output of the washing machine.

We contacted Roto-Rooter to convey the situation. They said the line cleaning was warrantied for 6 months and they would send a technician to clean it again. After some back and forth, they agreed that a dirty line was likely not the problem and said they would send an actual plumber who would be qualified to fix the problem. I was not aware the first employee was not qualified to do plumbing work and, since we conveyed what we thought was wrong from the onset, I'm not sure why an unqualified technician was ever sent.

The problem is Roto-Rooter completed unnecessary work. While they will now send an actual plumber, they said the repair will be completely separate and we will have to pay again. I asked if they would apply the funds from the unnecessary work and they said no--since there is no way to prove there wasn't some level of clog as well. We will be using another company for the repair as we obviously have no confidence in Roto-Rooter, and there is no reason to use them since they will treat it as a completely different charge.

We are now in the same situation we were in at the start--except we are over $500 in the hole. Save yourself from our mistake, call someone else.

N J.

Replaced a leaking pipe, provided a quote, but had to return in order to complete the job because he did not have parts. Came back a week later and the cost increased. The work was complete, but before going with Roto Rooter, I would suggest obtaining a quote from another reputable company. He did not clean up the mess, I hope I don't ever need another plumber for life.