Roto-Rooter Plumbing & Water Cleanup

mark v.

Had an appointment set up week prior. Confirmed on that Friday for Monday 8am to 10am. Called when no show@10am. Had to call 3 times. Claimed someone will call back. Called me 40 mins later. Telling me had his techs @ a mall till 2am. So why not call customer @8am on set appointment keeping in loop. Guess my 800.00 dollars after paid 499.00 for snake. Too hydro 800.00. I have used before. Never again especially right before holidays. Christmas and New Years. Thanks for nothing Irving TX.

Andy W.

Use anyone else other than this completely rip off company. Not only do they outright lie, they charge far too much for an easy job I could have done myself.
My house is close to 7 years old and never had any issues until suddenly our drainage stopped. No toilet would flush. Tried using a snake and even removed the toilet as we thought a toddler had put something down in the drain. Nothing. Called for service and they came out. Just to flush the line with their snake was $399 after a discount. That only took about 15 minutes.

They put a camera down into the sewer line and said there was a broken pipe. Said the line was 4 feet deep and they had a way to go in and repair it without digging up the yard. Cost was $3,000. What choice do I have. I'm old and can't really dig down 4 feet. Or at least didn't want to so we agreed. Guy came out to do the work the following morning. Suddenly he is driving away. Salesman calls and said there was some sort of data line and they would have to dig it out and do the repair. The cost is now $4900 but would only charge $3200. That changed to $3000. Said they would bring in digging equipment and blah, blah, blah. He said they would be out first thing in the morning two days later. They didn't show until right at 5pm.

They only used shovels and we found it wasn't a data line, but the sprinkler pipe. It had been broken even before we moved in and miraculously lasted all this time. But the pip was barely 2 feet deep. No digging equipment was used after he made it sound like this grand undertaking that was necessary. I sent the guy a text and asked him if his price was anywhere close to fair and he said yes. I stated 3 guys who used about $30 worth of parts and were here and gone within 1 hour 45 minutes was really worth 3 grand. He said the cost going to an emergency room wasn't fair, but he had to pay. He was turning into a real jerk. They lied about the depth and when they didn't even have to dig as far as he stated, cutting their time by a massive amount you would think they would discount their already outrageous price. He said he was coming out to put a camera in the line to make sure it was done properly. After my questioning he never showed. He turned out to be a worthless piece of garbage liar. I never mind paying a fair price for service. I hate snakes who use the situation to get as much as they can. He was one of those snakes and the company he represents don't appear to be much better. Told the person on the phone and rather than do something about it, just said file a review on their site. You can't! NEVER, ever use them. Wait until a reputable plumber can get there. They are overpriced thieves in my opinion.

Hunt K.

I made an appointment and they gave me 2 hours window. Nobody came my business and Nobody called me. I called them and they said a technician will be my business in an hour then No one show up. I called them again then they said no technician available at the moment. I was waiting 3hours for them but They never sent technician. Wouldn't recommend and will never use them.

V. N.

They literally canceled my appointment 3 days in a row for emergency services because they couldn't locate their technician then gave me a bogus quote when they finally show up.. I don't think so. Wouldn't recommend and will never use them.

C W.

Frisco, TX. charged over $1100 for something that should have been less than half. No invoice. no details on what's been done and what the warranty is despite multiple attempts to contact them. This company is a rip off.

Jei W.

Garland Texas, called regarding a busted pipe . A guy showed up spent 45 minutes in the area . Decided that he would start an insurance claim for $10,000 Plus . Wanted us to sign off on it. When I asked for a breakdown that didn't even include the plumber which is all I wanted to begin with . I felt like they came in saw that it was a nice house , and decided to rip us off . I will not call them again . Be careful.

Brice R.

Update :

In October 2022, I had a shower valve replaced and it cost approximately $750. On May 11, 2023 (after days of calling to try and get someone out to my house) - Roto-Rooter came out to replace the shower valve cartridge in the same bathroom; however, immediately we noticed that when the hot water was turned on, there was a loud noise, so today (5/23/23) Roto-Rooter came out again and told me that in order to fix the problem they would have to rip out the tile (which they would not be able to replace) and then it would cost $1,500 for parts and labor. I asked the plumber (the same plumber that did the original work in October 2022) why he didn't tell me this option back then and he said that we got a free cartridge on May 11, 2023. This was an incredibly rude response and shows that he does not care about the customer at all. Overall, I am extremely disappointed in this company and will never use Roto-Rooter again and will make sure everyone in our neighborhood knows about the awful customer service I experienced.

B W.

My kitchen drain was slow, I searched internet and found Roto Rooter with good reviews, so submitted a request online. A technician called Eric came to my house yesterday afternoon, not only he made problem worse but also created new issues and left us with all the mess. The sink is now completely clogged with new leaking at three different places.

He broke my under sink pipes and waste disposal connections yesterday, asked me to change to new pipes and a new waste disposal, we agreed. So he came back today and installed the new pipes and waste disposal. We tried to test it after he completed the work, he said no need to test. We insisted to test it and the pipe connections started to leak within two minutes. First he tried to find an excuse but then committed it was an issue, he tried to fix the issue without success so decided to leave it as is.

We paid him 50% yesterday and agreed to pay another 50% after completing the work, but with all these issues we decided not to pay the rest 50%, he threatened us to call collecting company to get the money. We called their customer service but they would not come until tomorrow knowing our kitchen sink is completely out of order because of their work. This is the WORST experience we've ever had.

Ann N.

Tech for NE Dallas / Lakewood did not do work that was needed and pulled a bait and switch, over $400 later had to hire real plumber to correctly diagnose and resolve. We had similar issue with them years ago and should not have given a second chance. Just as clueless and rip off as before.

Stephanie P.

This crew deserves 10 stars!!! Jimmy, Ian and Tim were absolute life savers on Christmas Eve after we had two pipes burst after the freeze. They were quick to complete the job and were kind in the process. We required restoration and clean up and they were effecient with this step as well. Ian did an excellent job explaining the process and even checked on us after everything was set up. I can not thank them enough for everything they did for us. They helped save Christmas!