Roto-Rooter Plumbing & Water Cleanup

Judi H.

Biggest rip-off EVER! My downstairs shower was draining slow. Service tech arrived & within 20 minutes told me he hit mud, said drain had completely collapsed & it will require extensive repair. He had his Supervisor come give a written bid & what a scam! $6,500+. Had another plumbing company come look, as well as a sewer specialist. Both said the drain had NOT collapsed & they ran a snake out 15' & to direct line. Have had so many people say what a rip-off some of the big companies are & I believe it. Don't know how a Company can have a tech & Supv be so dishonest to people. Shame on you ..talk about taking advantage, especially of the older generation. What could've been a huge expense for me ended up costing me under $150! And my shower drains fine!!

Caleb M.

We've been having issues with our hose and we got water in our basement about a week ago.. we call roto-rooter and set up an appointment to get this looked at / fixed.. 3 times in a row they tell me they are unable to make the appointment, so I have rescheduled multiple times and get the same answer every time telling me they can't make it.. these ppl are not reliable at all.. not responsive or helpful in any situation.. the customer service is trash and extremely rude.. finally when I call to tell them I would like to cancel services with them.. all I get in response is.. okay bye... I would not recommend this plumbing company ever!

Dave B.

Mitch at Roto-Rooter solved two separate leak problems for us. We called about a major leak, and he figured out it was the cartridge in our Moen fixture. He was neat, clean and professional.

When there was a part failure on that replacement, he came back out, replaced it, found a separate leak, and fixed that. Again, neat, clean and professional.

Would use them again.

Loren M.

Roto-Rooter .... my experience was identical to Melaine A. - - - what A COMPLETE RIPPOFF !!!! Service Tech was at my home for 15 mins = $230.00. Plumbing companies in general are complete crooks, i.e. they won't give a consumer general pricing guidance over the phone for common household issues, then say ""I might as well fix while I'm here"" when you tell them to leave.

Nick E.

So they would not give me any kind of an indication of what it would cost to snake my sink drain over the phone. Dude came in and quoted me $300 to clear the drain line. I told him Burton plumbing and heating which I don't recommend for other reasons, has an $88 drain clearing special. And that I wasn't interested in paying $300. He left all pissy a couple of minutes later.

I snaked it myself with a $25 snake that I got from Lowe's. That's a lot of words to basically say do not call them under any circumstances

Erik P.

Charged 150 for them to light my pilot light. And to tell me that it's temporary fix. and it would be 1750 for a new one. Scam

Melanie A.

This was the WORST experience I have ever had with a plumber....let me explain so the ""average joe"" NEVER needs to call this company!!!!
First, they offer a ""$75 off"" offer...so, I ask how much to snake a kitchen drain. The lady states ""Oh, we don't give estimates over the phone...but, if you don't accept the estimate, there will be no charge to you"".
Great...send him over....
Guy gets here (doesn't put his shoe covers on)...looks at the kitchen sink, looks underneath the sink, goes downstairs to confirm where the drain leads to, comes back up & gives me a price of $230 & that's with the $75 off!!!!!
I said, ""You've got to be kidding me?"" This kind of job has never been over $150!!! I asked him why he was ripping me off...not screaming at him, just speaking in my normal voice.... & The guy says that he doesn't have to take this abuse!!!!
I could not believe he used the word ""abuse"" because I asked why he was ripping me off!!!
He knew he was RIPPING ME OFF just by the expression he had on his face...like a kid who got caught with his hand in the cookie jar.
Never will I even utter the words Roto-Rooter again....
You guys ought to be ashamed of yourselves!!!!

Jeremy M.

Called them because our main sewer line was backing up. They were quick to respond and tried to address the clog but stated it was a bigger issue and would require jetting. Scheduled us for a jetting the next day, but was told incorrect time that the tech was starting so it was 6 hours later before we received service. They were unable to jet the line and said the line would have to be replaced. We were Quoted $18000.00 for this repair. The quote was not itemized and seemed to be an arbitrary number. We called another company and they were able to address our clog and get the drain working again. They also stated that the repair would only cost $3800. I do not understand the difference in pricing and I really feel like this company tried to take advantage of us. My advice if you use the company is to get a second opinion from someone else. Will Never use them again and they should be ashamed!

Tim B.

In July, they (Roto Rooter) ran the wrong snake head down my drain, it got stuck and broke off. They charged me 3000.00 to ""repair"" my line....which actually meant to tear up my concrete floor to retrieve their part. They were to replace 3 feet of pipe.
Today I had another company come open the same line, so I had him run a camera in that line.....
No pipe was replaced, they just got the part, pushed the pipe together and filled the hole with concrete.
I paid $3000.00 so they could retrieve their part and ruin my line, which now will have to be dug up and replaced by REAL plumbers, which will cost me thousands of dollars.
Please....what ever you do......DO NOT USE ROTO ROOTER.
try any other roto company in town, save yourself thousands in damage.

THIS IS IN OMAHA NEBRASKA, NOT SAN DIEGO!!!!
OMAHA ROTO ROOTER IS HORRIBLE

Jay M.

Called on the 27th of August because of an active leak at my property. they told me they could be out the next day between 0900 and 100 pm. The next day they called me at 1258 and told me they would not be able to make it. Had a bad experience the first time i used them but tried again since they would be able to be out the next day. there is no reason i will utilize them again after this let down. Would have been nice if they called me earlier so I could have made arrangements but of course that is too difficult. Please do not use this company as they are not reliable.