Roto-Rooter Plumbing & Water Cleanup

R P.

Matt came out to my home as I was not able to get hot water from my kitchen faucet. In addition, I wanted the faucet replaced as I bought one from home depot. The hot water issue was fixed immediately and I was satisfied that it was a quick fix. However, to have the faucet replaced, i was quoted $486.56. I was shocked as I could not believe that price. Matt then offered a 10%. Almost $500 to replace a faucet that I purchased and he advised I needed to replace two kitchen angel stops. I was feeling I was being taken advantage of. So, I called around and EVERY plumber in town told me that was a ridiculous price and said I would have been crazy to pay it. The company that did install it a day later agreed I needed the angel stops, but charged me not even $200. I am still shocked over the $300 price difference. I have ALWAYS used Roto-Rooter and now I wish I would have shopped around as I'm sure you took advantage of me for previous services I paid for.

TIM V.

This was the second time we used RR this year and will readily call upon them in the future. Punctual, knowledgeable and thorough. Most importantly - problem resolved.

Wanda J.

The repair was completed but the repairman Did not bother to clean up after the repair.I was charged for parts to temporarily repair the water heater until I could get it replaced about three days after. The parts weren't returned nor was I given a discount for the new parts that were just days old when the installation of the new heater was completed.

Mansi P.

We had a leakage in kitchen sink faucet. We bought a new faucet from Home Depot and thought will install ourselves but the granite had to be cut and was little complex. So asked Home Depot to send a plumber. They have contract with someone and that person came home without any tools and chat with me about how he is #1 in whole America and his artistic knowledge and the things he had built and showing pictures and talking about his friend - a cop - Leon and bla bla bla. He checked faucet and touched somehwhere underneath and the water pipe started leaking alot. He said he won't be able to do it and he know a friend who is a Master Plumber and he will contact me. I had to wash my dishes for 2 days in laundry sink kitchen and that guy's friend didn't contact me. Then I contacted Roto Rooter and the guy set up an appointment. He arrived on time. He placed a cloth on floor and tools on it so that floor won't get scratched or dirty. He did excellent job with replacing the new faucet, cutting the granite and installing soap dispenser on the side as well. He cleaned up well after he was done. We were charged about $268. I absolutely recommend Roto Rooters!! Very much pleased!

Marissa F.

This was the best plumbing experience I have had. Jonathan was punctual, professional, answered all of our questions and did a marvelous job. I did not know what to expect before calling (especially since my past plumbing experiences with other companies was not the best) but even the person that set up the service call was extremely friendly and helpful. My experience all around was a great one. I will definitely be using Roto-Rooter for all of my future needs. Update: The issue was not resolved but after a callback they sent a very experienced plumber to our home. John was amazing. He explained everything and actually located the real issue. He completed the repairs and I am extremely satisfied with the repair that was completed by John. He located the issue quickly and made sure it was resolved. RotoRooter you have a happy client!!

Teresa B.

Excellent service. Technician was on time and did a very thorough job. Hard worker. Dug out my sewer line by hand to fix a root problem in the line. Showed me the problem and the repair with photos when he was finished.

Andrew W.

Came home one afternoon to the sewer line having backed up into my bathtub. The toilet had overflowed...definite nightmare. Called around and couldn't get in touch with anyone that could make it out that afternoon. Gave Roto-Rooter a call and they were there within the half-hour! The technician was friendly and knowledgeable. The process took a while, but he got it done and cleaned up after himself. Can't ask for much more. As for price, I've never dealt with an issue like this so I can't compare it to anything, but I feel like it was fair.

Stephanie B.

We had a leak in one of our bathrooms and had called several people in the Lugoff and Camden area, we either got no call back or no one showed up. I called Roto-Rooter in Columbia and I had a date set IMMEDIATELY! They even tried to get it the same day as I called but I couldn't do it so they came the very next day. Ricky was GREAT and knew just what the problem was, wrote up an estimate, and I spoke with the ladies there the next day to approve the estimate. Ricky was at my house the very next day getting the work done!!! He left NO mess and my husband's shower looked so good that I called that very night to get Ricky back out to my house to do my shower, even though I didn't have a leak. I was jealous of how my husband's shower looked and wanted the beautiful handle and shower head that my husband had (but prettier). I spoke with him and left the look up to him and it is GORGEOUS!!!! We had an old, old shower with old appliances in it and he updated EVERYTHING, put in new hardware and even fixed my drain that was slowly deteriorating. Now I just turn my shower on with a flick of the wrist and LOVE my new shower head!!! And again, you would never know he was there! I trusted them so much that I wasn't even home when he did the work! He didn't even mind the dogs! I couldn't be happier!!! I have to think of something else for him to spruce up in the near future. He was HIGHLY trustworthy, pleasant, honest, and knows his stuff! He did a wonderful job and I recommend him to people left and right. The ladies in the office are just as awesome, they were SO helpful and helped with any question I had. I think they know me pretty well by now!! These folks are great and the prices are very affordable. I'll be calling them whenever I have an issue or just wanted to update some things!! Give them a call, I stand by them wholeheartedly!!!! I leave my shower curtain open halfway now just so people can see their work!!!! Stephanie Britt

Gail N.

The technician, Scott, arrived on time. He seemed very knowledgable and I appreciated that he didn't try to sell me anymore than what I needed.

J M.

I had the misfortune of using Roto-Rooter this past week to unclog a kitchen sink--I must say the plumber came, did a good job and quickly. The bill indicated his time on the job was 5:00 to 5:37 and the charge was $285! Initially I thought he was kidding when he said the amount--then he reduced it to $250 which was nice but . . . . that comes to about $500.00 per hour for their service?? My mistake was not asking for their rates when I made the appointment and no one volunteered the information. Roto-Rooter called the next day to see if I was happy with the service--I said yes, the job was done well (don't have to be a rocket scientist to put a snake in a pipe) but that I was shocked at the price for their service. Three different people gave me three different stories as to their pricing . . . So beware of Roto-Rooter. I know I won't be calling them again . . .