Roto-Rooter Plumbing & Water Cleanup

Lisa I.

The technician, Scott, arrived on time. He seemed very knowledgable and I appreciated that he didn't try to sell me anymore than what I needed.

Mary C.

We had a leakage in kitchen sink faucet. We bought a new faucet from Home Depot and thought will install ourselves but the granite had to be cut and was little complex. So asked Home Depot to send a plumber. They have contract with someone and that person came home without any tools and chat with me about how he is #1 in whole America and his artistic knowledge and the things he had built and showing pictures and talking about his friend - a cop - Leon and bla bla bla. He checked faucet and touched somehwhere underneath and the water pipe started leaking alot. He said he won't be able to do it and he know a friend who is a Master Plumber and he will contact me. I had to wash my dishes for 2 days in laundry sink kitchen and that guy's friend didn't contact me. Then I contacted Roto Rooter and the guy set up an appointment. He arrived on time. He placed a cloth on floor and tools on it so that floor won't get scratched or dirty. He did excellent job with replacing the new faucet, cutting the granite and installing soap dispenser on the side as well. He cleaned up well after he was done. We were charged about $268. I absolutely recommend Roto Rooters!! Very much pleased!

Don B.

I have been staying in a hotel and just started repairs on my home after having to hire several contractors to repair drywall, replace flooring, etc. I still have a toilet sitting inside of a $1000 bath tub that Roto Rooter left. I'm praying that my brand new rub isn't damaged or cracked. My tub is the only item in the bathroom that wasn't ruined by the water damage and they left a heavy toilet sitting inside of it bc they were too lazy to take it outside and sit in inside of the garage. Also, I have to hire an electrician to repair several electrical outlets which stopped working after the massive amount of heating done in my home. Smh. Additional bills not covered by insurance. Run fro Thai company. I may end up filing a lawsuit.

Janet R.

Excellent service. Technician was on time and did a very thorough job. Hard worker. Dug out my sewer line by hand to fix a root problem in the line. Showed me the problem and the repair with photos when he was finished.

Diwash B.

We had a leak in one of our bathrooms and had called several people in the Lugoff and Camden area, we either got no call back or no one showed up. I called Roto-Rooter in Columbia and I had a date set IMMEDIATELY! They even tried to get it the same day as I called but I couldn't do it so they came the very next day. Ricky was GREAT and knew just what the problem was, wrote up an estimate, and I spoke with the ladies there the next day to approve the estimate. Ricky was at my house the very next day getting the work done!!! He left NO mess and my husband's shower looked so good that I called that very night to get Ricky back out to my house to do my shower, even though I didn't have a leak. I was jealous of how my husband's shower looked and wanted the beautiful handle and shower head that my husband had (but prettier). I spoke with him and left the look up to him and it is GORGEOUS!!!! We had an old, old shower with old appliances in it and he updated EVERYTHING, put in new hardware and even fixed my drain that was slowly deteriorating. Now I just turn my shower on with a flick of the wrist and LOVE my new shower head!!! And again, you would never know he was there! I trusted them so much that I wasn't even home when he did the work! He didn't even mind the dogs! I couldn't be happier!!! I have to think of something else for him to spruce up in the near future. He was HIGHLY trustworthy, pleasant, honest, and knows his stuff! He did a wonderful job and I recommend him to people left and right. The ladies in the office are just as awesome, they were SO helpful and helped with any question I had. I think they know me pretty well by now!! These folks are great and the prices are very affordable. I'll be calling them whenever I have an issue or just wanted to update some things!! Give them a call, I stand by them wholeheartedly!!!! I leave my shower curtain open halfway now just so people can see their work!!!! Stephanie Britt

Michele M.

They are outrageously over-priced but mostly very disorganized, under staffed both with experienced technicians and competent office staff. MaryAnn seemed to stay confused and the technicians kept changing & missing the appointments. Rock would not call me as requested, he had to return several times and missed every scheduled appointment. Once after waiting an hour for him to show I called for status, the office said he was just leaving the office now, but when I'd spoken to him just an hour prior he was on the other side of Columbia, headed directly to me. So he instead of coming here as he stated, went to the office without bothering to tell me of the further delay and for no apparent reason. There were NO SPECIAL PARTS or EQUIPMENT required for this call-back, just inconsideration. The job costs were the most ridiculous of all. It was explained to me that the labor prices are set by the national corporation but that the parts were marked up at the technicians discretion and since they are commission based, the parts are marked up over twice what they are when purchased at Lowes or local parts stores. Last the owners seem very quick to get hostile and do not listen or take customer complaints seriously. They assume I want something for nothing when I have paid HUNDREDS of dollars for services that need constant follow-up, as each time a new part is added with a marked up cost. They do tell me that if its a call-back issue there is thankfully 'no charge' but there are still always additional parts. Most importantly, every single time they don't finish, I must take time off work and miss pay! So they cost me salary & continue to find things to overcharge me for. Overall the are over priced, unprofessional & unorganized. Non-Corporate plumbing companies are cheaper and don't overcharge to balance out high franchise fees.

Shirley B.

Wonderful service by Jonathan. Arrived quickly and got right to work. Great customer service and fixed our issue with a pleasant attitude. So grateful they were able to come out on call to help us. I would recommend them to others and use them in the future.

Vicki M.

Still great service! Paul with the tattoos (he specifically asked to be called that) was wonderful explained all of the work needed and cost for a sewer line backup repair. He was very friendly and took the time to educate me on what we needed to do to fix and prevent future backups. Will call again.

Myrna H.

Came home one afternoon to the sewer line having backed up into my bathtub. The toilet had overflowed...definite nightmare. Called around and couldn't get in touch with anyone that could make it out that afternoon. Gave Roto-Rooter a call and they were there within the half-hour! The technician was friendly and knowledgeable. The process took a while, but he got it done and cleaned up after himself. Can't ask for much more. As for price, I've never dealt with an issue like this so I can't compare it to anything, but I feel like it was fair.

Ben S.

This is a bittersweet review, as my experience as it pertains to the actual plumbing workmanship was not stellar, but my interaction with management was exceptional and worthy of praise. There was a lingering plumbing issue that was eventually resolved by utilizing another plumbing company. When I reached out to management for resolution, the manager, Lisa Peevy addressed the issue with finesse, compassion, professionalism, and empathy. This review is really about how remarkable Ms. Peevy's ability to de-escalate and problem solve all while developing a rapport so effortlessly. She is the kind of soul you just connect with and because she makes you feel like a valued customer, it's impossible to be upset and you can rest assured knowing that she has your best interest at heart. I only hope that the other chains emulate these skill sets as she has set the bar for exemplary customer service! Thank you Lisa Lisa for being the epitome of Professionalism. Kind regards! Tamika C.