Roto-Rooter Plumbing & Water Cleanup

Ay J.

The heavy snow this year put my sump pump under extra pressure once the melting snow turned the ground area into small creeks, so the sump pump decided to quit. The result of this failed sump pump was water in my finished basement.

My call to Roto-Rooter has resulted in a new sump pump and in water removal from my basement. The plumber was friendly and professional. He arrived at the scheduled time, and the work was completed for the price that he quoted. While the price was a little higher than another serviceman who looked at the pump, I valued the professionalism and the view toward quality that the Roto-Rooter plumber demonstrated.

Similarly, the water removal was done with professionalism, and the workers always arrived when scheduled. I also was impressed with the attention to quality. There was a clear desire to ensure that the job was well done. The process was explained to me thoroughly so that I understood why Roro-Rooter needed to do each part of the clean up process.

I am pleased with their service and anticipate that I will be pleased with the results over the long run.

ayj
Granby, MA

Debbie R.

Very pricey but Roto Rooter did an outstanding job. We hired a local plumber first and he couldn't unclog our kitchen sink so we called Roto Rooter. They also had a difficult time and we thought the next step was to open the basement ceilings to get to pipes which would have been a disaster. Instead, the guy who came stayed extra late and kept trying. Eventually he got the job done! Thank goodness!! We will definitely hire Roto Rooter again. They were 1/2 hour late but called well in advance to let me know.

Jane C.

Although the fee is always more than I expect, I am grateful to have someone come to my house the same day to repair all plumbing needs. I am tired of trying to get local plumbers from my town to answer their voice mail or come within a two week period. Apparently the local plumbers do not need the work.

Terese M.

This was the second time we called up Roto-rooters. Very happy with their service. Great work Aaron and Al! They were here on time and very friendly. Only concern was price, but they did work with us a little and offered us a discount. They got the job done! Hooray for having both toilets working again! :)

Tom G.

Just had Ed (his U sual work is Cape Cod) in New Bedford. Great service, professional and friendly. I would recommend him.

Sue W.

Despite being an hour late than quoted, the job was done. It's very pricey, but its same day service.

Meredith L.

We called Roto Rooter because our kitchen drain was clogged. We were given a window of between 3:30 and 5:30 same day service which was great, and the plumber arrived promptly and was very professional.

The plumber did a fantastic job and it turned out to be a very bad clog.It took him a long time to get all of the sludge out of our pipes, but worked until the job was done and the drain was good as new. We ended up with several buckets full of sludge from the drain, so this was not your average clog. It was worse than average.

I would give roto-rooter 5 stars, but the price is a little steep. It cost $475 Keeping in mind that we got same-day emergency service and the drain took several hours to clear, this certainly isn't as steep as it sounds, but it is steep enough to put roto-rooter on our list of places to use only in an emergency.

Z L.

This is an update of the situation, after I left the original review on yelp the plumbing manager Don from Roto rooter reached out to me and called the next day, I appreciated that he understood my frustration and talked to me for about 30min on the phone, and eventually he offered to take off $100 off of the total charge. I appreciate that the management cared enough about my experience to reach out to me on their own, I'm changing the review from 1 star to four star.

Karissa R.

All the snow plowing fees I have been paying has really put a damper on my monthly expenses. I was hesitant at first to pay the $375 fee for what I thought was just to snake my main drain. It turns out I had roots in my pipes and Damian was there for 2 hours to get them to ""pristine"" condition (his words). Well worth it and I will use them again. Good reliable plumbing technicians are a small breed and you just need to chalk it up if you are going to be a homeowner.

T T.

They were able to clear the clog in the kitchen sink but way way over priced. He was there for an hour and charged $400. What a waste of money. Buy your own snake and do it yourself.