Roto-Rooter Plumbing & Water Cleanup

Julie G.

We had Roto-Rooter come out recently to help us figure out what was going on with our sump-pump. It didn't seem to be draining properly and there was mysterious water on the floor. They helped us to attempt to figure it out. They used a camera to 'snake' through the drainage tile so we could figure out where the problem was, and maybe see the problem. We couldn't quite figure it out. The next step was for a high-pressure water jetting technician to come a clean out the drainage tile. Dave W. helped us with that and did a great job. He was polite and helpful. He also made some recommendations on a new sump, which we also followed up with using Roto-Rooter. Overall, great experience, both with the office staff and the technicians. Very happy to use them again, and recommend them!

Laura G.

We just bought a new home and figured it would be a good idea to have the sewer line cleaned out. They were extremely flexible with their times and were able to come in the evening when we are both home from work. The service man was very friendly and even gave us a discount from an online offer. (I also loved that he put scrubs over his shoes when walking through our house - how nice!)
The price was decent compared to other companies. We will be using them in the future for preventive measures. Highly recommend them.

Elizabeth S.

I called Roto-Rooter again because my sump pump, which I had bought from another plumbing firm, quit on me. RR supplied me with one that is far superior, and it made me realize that I really never had a sump pump that was effectively installed before. RR employs some of the best plumbers around. [edit--I guess this sounds like a freudian slip, but it's the truth.]

Walter B.

This is the second time I have used Roto-Rooter and both experiences have been great.

This time the service tech was Ray F 3127 who was quick courteous and professional. Actually was able to come ahead of scheduled which was a big plus.

Definitely recommend them.

Evan K.

I just started doing business with Roto Rooters and it's been OK! First time the snaked the toilet for free since nothing was wrong with the drain! Next time they told me that the toilet I bought from them flushes so well and it hasn't been flushing good plus they charged me more for the toilet then what someone else told me and they left a mess! Then I found out by someone else that they didn't put it together well! I really like it that they are opened 24 hours! I would recommened them but I hope that I have better luck with them next time!!!

Truffles M.

In a second bathroom at my house in Buffalo that I was redoing I needed the simple task of swapping out the broken tub spigot, the hot and cold knob, and the gross old pipe behind the shower replaced with copper. I figured it would be a pretty simple task & started getting quotes on it.

The first place I called quoted that it would be a few HOURS to do with an hourly labor charge. I never go for that sort of estimate - I don't want to pay more if someone is being lazy or slow intentionally. I called Roto-Rooter who I have had do some drain snaking & stuff like that done in the past by them. The guy came to do an estimate the same day I called & gave me a quote that was $150 less than the other place and also said that it would only take around an hour - Great. The guy was knowledgeable and told me that since the setup was so old that there was only one fixture still made that I could buy without redoing a bunch of plumbing, so as soon as we tracked that down & got it they came and did the work.

Two guys came, no complaints - very professional, wore booties to not get mud on the floor (which was pretty funny because if you saw the renovation mess that is my house a few muddy footprints would be the LEAST of my problems - but I appreciate the effort nonetheless) and got right to work. I was really happy they also installed individual shutoff valves for the shower water. Previously when any work had to be done the water had to be off to the entire house. A different plumbing company did my upstairs bathroom & I wish that they had suggested that because it's something I would have liked but oh well, now I know for the future. They were here about an hour, cleaned up their mess, I paid, and then were on their way. The job cost exactly what the estimate said it would & the work was done great so I would definitely use Roto-Rooter again!

Richard H.

It took 3 hours to get a technician out to clear the main sewer line which was backed up and flooding my basement. All of their local technicians were tied up on calls at the time. Other then that the technician was very quick with the job and was able to clear the clog with not much difficulty. Their work is guaranteed for 6 months. I would definitely call them again if I needed a plumber.

Jay G.

Town of Tonawanda

The last thing we needed was smelly water coming up from our basement, but that's what we got. I knew from last year that the line needed cleaned out from the house to street, figured it would be easier if we called root-rooter instead of hoping Home Depot had the snake to rent. I called about 330pm and was told to expect someone around 6pm. About 530pm got a call saying technician was held up and the pervious job(no big deal) and should be here about 7pm. The call/delay happened a few more times but I just needed it done that day so wasn't too stressed. About 930pm technician showed up and was nice and professional, I showed him what the problem was and he went to work. About an hour later he was finished. I like the 6 month guarantee, hope we don't need it but it's great piece of mind.

Jennifer D.

My hot water tank was leaking all through my basement and had to secure water to the house to get it to stop. Rotor Rooter in West Seneca was great. They worked with my home warrenty company to provide service and arrived at my house a few hours later. They ran into some issue but stayed well past working hours to make sure I had water and everything was working properly. I would highly recommend them to anyone who was having plumbing issues.

Dave F.

The guy that cane out tonight was great! Was super friendly even though it was a midnight call. We wouldn't go any place else than here. We will even refer friends & family. Thank you!