Roto-Rooter Plumbing & Water Cleanup

Jennifer D.

My hot water tank was leaking all through my basement and had to secure water to the house to get it to stop. Rotor Rooter in West Seneca was great. They worked with my home warrenty company to provide service and arrived at my house a few hours later. They ran into some issue but stayed well past working hours to make sure I had water and everything was working properly. I would highly recommend them to anyone who was having plumbing issues.

Dave F.

The guy that cane out tonight was great! Was super friendly even though it was a midnight call. We wouldn't go any place else than here. We will even refer friends & family. Thank you!

Bishnu D.

due to the service date, today your technician and other guys come to the service. In the beginning, technician told me about 12 months finance,also i was make sure with office yesterday, they also gave me same information about 12 months financing. but this morning they told me about 6 months fiance instead 12 months. I was surprise. Your company give me wrong information. I was cancel the service. it was big lost of my time, money & no more trust to your company. it is liar. people will must know about it.

Ryan G.

My service call was for the installation of a new sump pump, a water-pressure backup sump pump, and a new, separate discharge pipe for the backup. Installation was done pretty quickly, and I was pleased with the clean installation. Plumber was very friendly and helpful as well.

After being quoted by a few plumbing companies, I ended up choosing Roto-Rooter because of their availability. I paid a little more than I wanted to, but with my busy work schedule, Roto-Rooter's availability suited me the best, and their quote wasn't much more than the others.

Ellen P.

10 stars! We called Roto-Rooter for a sewer drain clean out after a problem with another company. We have used them before and should have just called them first. Doug S #512 was wonderful. He gave us the estimate, and took a post dated check so we didn't have to wait two days to get the work done. The drain was cleaned quickly, thoroughly, and professionally. I can't say enough good things about the service we got from this man. I will absolutely call them again and recommend them to anyone.

Ken P.

I contacted Roto-rooter to have them snake a clogged sewer line. The Technician insisted that since there was no visible outside trap it would be necessary to send a camera/ locator through the line rather than a snake. The technician then marked the ""exact"" location of the buried trap with the heal of his boot on the asphalt. The Roto-rooter technician became upset when I didn't commit to the next step a $3000.00 excavation and left without even leaving paperwork but they were sure to get my credit card information. I proceeded to excavate this ""exact"" location in the asphalt pavement myself only to find the trap was located over 10 foot away (I located the trap using a snake after not finding the trap where the technician stated it was) I wouldn't mind paying $250 for this locating/ camera service if it was as accurate as the technician stated but it wasn't even close and it resulted in needless asphalt being dug up

Jonathan P.

The technician was very professional and 6 month guarantee of work was a plus. Price was a little more than I anticipated but technician informed me of what he believed caused the initial problem. Online schedule for North Tonawanda NY emailed me with a two hour window and then called me an hour before last hour and backed it up two more hours. Dispatch call alerting that they were on their way was at the very end of the now 4 hour window. This was a little Inconvenient! What's the point of setting an appointment?

Christine K.

Somewhat pricey, but technician was a very pleasant fellow - efficient & knowledgeable to boot. Spent a couple of hours cleaning both lines in a duplex from the house to the street. Back in business now - hope we don't have to call again anytime soon!

Barbara C.

This was my second call to Rotor Rooter in a few months. The first time was to replace my sump pump. They were so nice on the phone, and the plumber came right away. I was so impressed with the services, I called them today when my toilet stopped working. Its a Saturday, and I full expected to wait until Monday for service; but I was told someone would be out in 2 hours! The plumber Gary was great, nice, helpful and efficient. I used to use a guy who house repairs as a side job, but he was very unreliable. It may cost more to use Roto Rooter, but it's worth it.

Richard P.

I've used this Roto Rooter twice in the past year to unclog a backed up sewer line. The technician was friendly and arrived within the assigned window of time. He unclogged the line, explained what he thought the problem was and fed a video camera into the sewer line to show me where the larger issue may reside with the piping of our sewer line.
I was able to use a $50 coupon that I received in the mail to offset the service cost, which definitely helped.
I would call on them again in the future if needed.