Roto-Rooter Plumbing & Water Cleanup

Erica P.

Absolutely a delight to have Peter come out and help us clean up our old house's drain. Never would have thought I'd say that either! Great chat, great service - he cleaned up after himself perfectly and even said hello to the dogs. Absolutely will be calling again for future plumbing.

Michelle T.

want to get foole, call RR. Came to my basement and told me either use the service for 550$ and ""it wont help"" so better to do power jet through the lines (1550$). When I am basically covered in sewage from toe to head, they are practice their selling techniques. And then I let them go and accidentally called again to the same company advertised under different phone #, same story. in finale I used other service for 146$ and perfectly everything was done

Ron S.

Fixed what we needed even though i was told from other plumbers that it wasn't possible.

Maria D.

Called because of a backed up sink was quoted $510. I declined the service. Called another company and was charged$125. Roto-Rooter was a rip off!

Nelly S.

Just had a service man come it because I had a problem with my water not draining properly in the tub. From the moment I spoke with him on the phone when he first got here he was incredibly rude. He went into the wrong building at his own error, even though we gave him the correct address. He then comes in takes a look for literally 20 seconds, says it will cost $569.00 for the arbitrary repair , which he did not specify the details of. I asked for an estimate form to submit to my landlord as this decision for repairs is his. He huffs and puffs, says ""I gotta make a call"" leaves then call me 5 min later, says his office will email me an estimate and leave. He was incredibly rude, not helpful, and he should NOT be interacting with clients. This was the worst home repair experience I have ever had and thats saying a lot in Jersey City. Unreal. Do yourself a favor and go with any other company

Astara D.

Rip off. Caused more harm than good. The POD rental ended up disastrous for me. All my things got damaged outside worse than in my basement because they failed to pick up the pod when they said they would. I painstakingly took everything out of the pod to put in a shed I couldn't get built in time as they gave me a really hard time to extend the pod rental a few days. It started to rain on all my items. It was too late to put everything back in the Pod because they were supposedly taking it away but failed to come get it for many days. VERY UPSET they got more money than I did in my insurance claim to ""clean up"" water damage. Hire another team to help with your flood. These people Rip you off.

A D.

Our toilet hasn't been flushing quickly and kept hearing water backing up from the sink and shower. Before things got any worse, my husband decided to call Roto-Rooter to at least come and look at our pipes. We had an idea that water wasnt getting to the main pipe. Customer service said they would have a technician come out within the hour. Right on time, Edwin (the tech) came. He worked on our pipes for at least 4-5 hours and explained everything he was doing and why it was happening. He was very professional and knowledgeable. Edwin also cleaned up where he was working so he didn't leave our basement smelling like sewer. He also gave us some cleaning solution to clean the pipes and shield it. Edwin really made this a great experience.

Kris R.

Had the same problem as I did the last time I called them and it turns out it is in fact the toilet paper we were using was causing the back up . Called on a Friday night at 9:45 pm and with in 20 mins a tech was at my door and just over and hour of calling everything was finished ! The tech himself was a nice young man very personable and all smiles ...So far this place is batting 2 for 2 with me!
Tech #2773

Philip T.

Stay away. I made an appointment to have a technician come over this evening. He showed up almost two hours late, then said he needed to reschedule because he couldn't find parking after trying for 10 minutes. And it's raining. And he's tired.

Yeah, I get it. Parking in the city is hard. And it sucks to drive in the rain. Especially when you're tired. But you guys advertise yourselves as being available 24/7 to take on any job. Even in the Big City.

So what happens, we reschedule for tomorrow, and after 10 minutes of not being able to find parking you throw in the towel and say you want to reschedule again?

Thanks, I'll find someone else. There are always other options.

Please remember that, dear reader, before calling Roto-Rooter.

Jonathan B.

i will never ever use this company again. i got charged 575 bucks to have a faucet installed. i should have done my research first. the guy went to buy a part that was needed to complete the job and charged an extra 100 bucks and it was afterwards i realized that i really got ripped off. one thing i will admit is that he did a good job but the price was too much!!!!! do not use these guys!!!!!