Roto-Rooter Plumbing & Water Cleanup

Philip T.

Stay away. I made an appointment to have a technician come over this evening. He showed up almost two hours late, then said he needed to reschedule because he couldn't find parking after trying for 10 minutes. And it's raining. And he's tired.

Yeah, I get it. Parking in the city is hard. And it sucks to drive in the rain. Especially when you're tired. But you guys advertise yourselves as being available 24/7 to take on any job. Even in the Big City.

So what happens, we reschedule for tomorrow, and after 10 minutes of not being able to find parking you throw in the towel and say you want to reschedule again?

Thanks, I'll find someone else. There are always other options.

Please remember that, dear reader, before calling Roto-Rooter.

Jonathan B.

i will never ever use this company again. i got charged 575 bucks to have a faucet installed. i should have done my research first. the guy went to buy a part that was needed to complete the job and charged an extra 100 bucks and it was afterwards i realized that i really got ripped off. one thing i will admit is that he did a good job but the price was too much!!!!! do not use these guys!!!!!

Robbie P.

I ordered a technician to arrive at my tenants apartment on a Saturday between 8am-12pm. The technicians did not arrive until 3pm. The technician who performed most of the work, who acknowledged he was in training, continued to try and turn off the water in the apartment without knowing which levers did what. All the while, he walked around the apartment with a cigar hanging out of his mouth. After he ran to Home Depot to pick up the $30 piece to fix the leaking faucet in the shower, he arrived back at the apartment an hour later and walked into the bathroom (closed the door - not professional) and fixed the leaking faucet. When he went back to the levers to turn the water back on, all hell broke loose. The water tank starting leaking excessively. Enter the technician who was supposed to be overseeing the 'technician in training'. He was sitting in the Roto Rooter truck the entire time. He apprised us that it was sediment that was causing the leakage and that they needed to snake a wire through to get the sediment out (ended up not being the case). He then told us that it was a faulty valve that would need to replaced (but not to worry - he would give us 25% off the replacement). This was also not the problem. After I called our Property Management, an individual familiar with the water tank arrived and said that the levers were not in their proper positions. All that had to be done was switch the levers to their proper positions - case solved.

In short, I was charged $492.79 to have a technician in training arrive three hours late with a cigar in his mouth cause havoc by not knowing what he was doing and charging $82.28 for a $30 piece from Home Depot. What should have been an hour job turned into waiting from 8am until 6pm when they finally left the apartment.


Stay away if possible.

Sylvia S.

We have an outside drain that backs up when it rains. The water eventually seeps into our dinning room. Roto Rooter came today and attempted to snake the drain. He was able to clear out some tree roots but did not clear out the enter pipe. He said a tree crushed the pipe so that the water moves through slowly. He charged $245.00 even though he did not fix the issue. I thought they didn't charge if they don't complete the job? He really should have charged half of the amount.

Jessica S.

Horrible experience, left work early to be home for someone to fix my broken water heater and have now been waiting for over 5 hours. This is absolute horrible service and I wish I hadn't wasted my time calling this company and had just gotten a local plumber. DO NOT USE THIS COMPANY you are better off using a local plumbing company.

Lisa P.

Quick, effective and professional service. Same day service, very quick arrival and resolved the plumbing issue. Ask for Claudio.

Artilia R.

I had an issue with the bathtub backing up in a rental I own and Handsy 969 took care of the issue. He was very professional, courteous and very detailed in what needed to be done. He sent pictures of the job as well. My only problem was the cost. Rotorooter way too expensive!

Matthew P.

Called them on a Sunday and was surprised that they had someone there within 40 minutes. That's where the good experience stopped. The plumber asked my wife to go out and pick up the parts that we would need to fix the job. Then he told me that if he had to do it, there would be a markup on parts. He failed to mention that the markup would be a full 100%. He then told me that he bought the exact same faucet that we had previously, but it turned out to be a different style gloss finish then the rest of our appliances matte finish. Happy to have a working sink. Not happy that every time I look at the mismatched faucet, I will be reminded that it cost me over $650 for a less than two hour job. $135 of it being the actual cost of the parts from home depot. Not good at all.

Arianna H.

Horrible service, it is clear they don't know what they are doing and they only want more money and they will go for he most expensive thing. They charged us $400 for a service they couldn't fix (how is that possible????) and another person came and could fix it for way less than that. How can you charge me for a service you didn't do?? It's better that you go out of business and make a favor to a lot of homeowners so they don't waste their money with you

Lisa C.

So my story gets better. After they tell me not to worry about anything that they're going to handle the insurance company that I don't have to deal with the insurance company at all, they will to have to pay for everything.. the bottom line is that's not true. RR never gives you a price before they do the job not even a ballpark figure. Then they hit you with a $16,000 bill which is totally ridiculous I'm in the wrong business. They steal from my house they break my door. I already gave them $10,000 that my insurance company paid for, and now they're sending me Threatening letters for the other $6,000 that they gonna put a lien on my house the nerve of them. They rob jewelry from my house they broke my door and they're sending Me threatening letters. I just don't understand people and how they run a businesses it's horrible you can't trust anybody they make you sign a piece of paper which they totally took advantage of I wasn't home at the time of the flood I was away and my daughter was here he told me over the phone that he was going to take care of everything and then he made my daughter sign a piece of paper stating that they're not responsible for anything and with the bill comes out more than the insurance company we have to pay for it I would've never signed that. Please people be aware when you have a flood ...you get very overwhelmed and people take a vantage just go to the next guy they'll take the insurance money. And please make sure your home watching people and don't sign anything. they took advantage of my neighbors also ,90 years old they had to pay out-of-pocket for everything $20,000


Staten Island. Don't believe them when they say they will take care of everything.