Roto-Rooter Plumbing & Water Cleanup

Chris V.

15 mins to snake outdoor sewer clog and charged $580. Service guy was good but was not emergency call and when I complained said that is what the book says to charge. Whould not recommend, better going with a local plumber who won't overcharge.

Natasha F.

This post is regarding the services of ROTO ROOTER in Montgomery County PA.

After paying a charge of $70 for the technician to come out to my home, I was charged an additional $200 for a ""Diagnostic"" which included unscrewing 4 screws and literally looking at my system for less than 5 seconds just to say I need a new water heater. I was not told prior to the technician's arrival that a diagnostic is a separate charge. There is no way that a reputable technician can just look at a system to without touching it to determine the issue.

I also found a reputable and insured plumbing service that charged $1000 less than what this company quoted me replaced an electric water heater. I am telling the WORLD about this because this is unacceptable. They absolutely price gauge.

Dana O.

They price gouge. I will never use them again and I will be letting everyone I know and beyond to NEVER use this company for any services.

Kannon S.

!!WATCH OUT!!! They will try to scam you and your insurance company by charging for services you didn't ask for or need. They will use way too much equipment for the clean up and over bill you for it. I recommend cleaning up your own area if there isn't a significant amount of damage. They tricked me into filing a claim for "" cleaning"" when I thought they were removing my house trap .. the guy even told me I wouldn't have to pay .. even though I had a 1000$ deductible .on Top of the fact they didn't do anything but spray water on my floor .. they had equipment in my basement that wasn't even turned on .. and when I asked them to take it .. they refused and let it sit ""not running in my basement .. they are snakes .. foul and I will be taking legal action if I have to pay for some shit I never wanted .. even stressed that if I had to come out of pocket I didn't want the service ..

Anastasia B.

Over $500 to clear a drain that took less than 1/2 hour and that was with the -$50 coupon. Last time I had a drain cleaned 2 years ago, it was $250. The tech himself was cool, but the price is outrageous. Also, I spoke to a neighbor 4 blocks over who had the same tech and they only paid $250 in February. I actually referred Roto Rooter to 4 friends/family members! I will call someone else next time.

Ashton S.

I just had 2 repair men come to my house and the shorter hefty one was VERY RUDE!!!! He told me he would not do the work for the price I was quoted and gave me a price $300 more. I told them they weren't getting that amount out of me and told them to leave. I won't be calling them again!!

Abigail L.

Roto Router came out to access water damage to my home from a recent tropical storm. In the process of measuring the drain hose from the dehumidifier was moved out of the french drain in the unfinished basement. When we arrived home several hours later there was significant new water in the middle of the finished part of our basement. I called and the tech told me over and over he didn't touch anything. I called the local office and all fo the sudden my quote when from around to $3000 to $5500. When Timothy, the manager called he asked ""what do you want?"" and told me the quote ""is what it is."" All I got was on off-hand sorry and we can schedule you, if you want to go ahead with us.

James R.

The service they provided was fine until I got billed $485 for 20 minutes work on clearing a blocked drain It's hardly brain surgery, but they charge like it was. Disgusting. Will never use them again.

In response to this post, I was contacted by Customer Service the following day, and was then contacted by the Philadelphia Regional Manager and we agreed on a partial refund. So kudos to them for quickly reacting to and showing sensitivity to customer complaints

Daniel V.

I had a clog in my sewer line last week Ben came out ,Nice guy . He snaked the line only a short way and said we got it ,I wanted to push the snake a couple more feet past it ,but no he was amendment about the clog is open. One week later 2 inches of sewer water in my basement ,I call back I get another joker to see the problem tells me he professional and I know nothing in his thick asian accent .He didnt want to give his name !He didnt want to take the power snake off the truck cause it was heavy and was in a hurry .. they get COMMISSION .He only used the long plunger and proceeded to slam it to the bottom of the trap as I yelled go easy on it. ...Hope he didnt break it that will cost me 4k to fix. Oh didnt want to give me his name !I now have my good friend who is a plumber tell me the problem and they werent worth the 450 but I just spent another 300 total is 750 and a smelly basement of excrement.Never ,NEVER use them not plumbers,get commission on all jobs ,rude . Dan from Norristown

Ebony H.

My technician was extremely rude and disrespectful! I have called the customer service office and have not received a return call. As a result of his rudeness, I sent the technician away without preforming the required maintenance.