Roto-Rooter Plumbing & Water Cleanup

SheRise S.

I wish I could give ZERO stars!!!! Plumbing is a serious thing in a home. I called for services and was given a window time of 12p-4p. I'm sitting home waiting until 8:30p at night and still no one shows. I called to reschedule for the first thing the next day because I'm a woman who lives alone and did not want men in my home after dark. I rescheduled for the next day they give me a 12p-4p timeframe. It is now 5:30p and still no one has shown up. TERRIBLE!!! I've literally had to put my life on hold for 2 days for the plumber not to show. BAD BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!!

Paul P.

Very disappointed. Two men came out I had to ask for masks. Luckily I had laid Blankets for them to walk on. Their price kept going up as they found more things they needed to do to fix what I wanted. Problem is worse since they fiddled with the plumbing. I would never call them again. Their first quote was three times what I found. Plus they kept adding costs.

William R.

Overcharged me for everything. I paid over $25k in repairs and still have a backup problem.

Michael M.

Had a appointment today between 12 and 4. They call at 6 to tell me they can send someone out first thing tomorrow. Now why can't they call before 4 and let me know they are running late.
I sat at home all day waiting for them.
That is not how you treat customers

James P.

Great service by roto rooter rep- Ben (027). Has a seeer line back up Thanksgiving morning. Roto rooter answered the challenge timely and professionally. Would use them for any problem.

Diane W.

I paid Roto-Rooter over $12,000 for water remediation and to replace the sewer pipe in the front yard. The whole experience was a disaster. They told me that sewer pipes can't be cabled they have to be replaced. I later found out the county will cable those lines for free if you ask. Shame on me for not knowing but unethical of them for telling me it couldn't be done. They left a terrible mess including a 3 foot high mound of dirt and broken sewer pipe the entire length of my yard. They even dumped trash into the whole before they filled it in. When they broke up the sewer pipe, they also broke my storm pipe, then charged me $1320 to replace it even though it was their mistake. Worst of all, they refused to give me an itemized invoice to submit to my insurance. They literally just gave me a hand written invoice with a couple of scribbles and the total. Worst experience I have ever had with an service contractor.

T K.

I have never taken the time to write a review before but I am so angry I just have to. I called roto rooter and it was determined by them after having 3 guys out that I first needed my back patio excavated and their services were going to cost over 5000.00. They said they would either would have to go through the roof and do something that would cause my basement to be filled with sewage or they would have to excavate my back new stamped concrete patio instead. I chose the patio of course. After I begged the third more advanced plumber to see if there was another way of doing things he agreed we wouldn't have to dig up the back patio ""yet"" at least. I asked since we don't have to do that, then a boat load would thankfully come off my bill. After checking they said they would take off only 400.00. Mind you, they already had the excavating equipment at my house. I said no way...only 400.00 off. Are you kidding me???? I couldn't believe it!!! I made them leave and I got another plumber over there 4 days later. They fixed my whole problem in 2 hours and the cost for what they did was $350.00. They said if what they didn't fix the problem they may have to re-pipe which would be another 450.00 tops. Now this is a far cry from $5000.00 to them and then another $4-$6000 for new concrete. I was also told by Roto-Rooter all my sewage waste was in my front yard and would cause major problems. The second plumbing company snaked it and I saw the video footage going ALL THE WAY to the street. The second plumbing company saw no backup, a few roots , but everything looked actually really good he said and I saw it for myself. I have no gurgling in my sink and I saved over $10,000 by not using this company. HIGHWAY ROBBERS who wanted to take advantage of a single woman. I am just sooooo grateful I was smart enough to get a second opinion. 1 star is too many. I would urge people to go elsewhere. This is the first review I have EVER taken the time to write.

Ross C.

My experience with Roto-Rooter was outstanding. They were quick to respond. They were thorough in determining the problem and fix. They were polite and cleaned up after their work. They were on time with their families llowuo.

Amy H.

Excellent service but I thought very pricey for snaking a clogged pipe. We had work done in another location that was 1/2 the price for the same service. They must charge by zip code. The more affluent the area, the higher the cost of service. Repairman was very friendly though and gave us tips on how to prevent future troubles.

Jeff W.

We were overwhelmed with the quick and thorough service Roto-Rooter provided. We had water (possibly sewage) leaking through our ceiling due to a toilet issue on Dec. 26. They were able to come out that day, which surprised us given it was the day after the holiday. In addition to sending out a plumber, when they realized I needed to remove a portion of my ceiling quickly they were able to send out their restoration team. If I had hired a smaller plumbing company or contractor I would've had to find someone else who could do that work. The two teams worked together to get the problem addressed that day, worked with me through the insurance claim, and provided exceptional customer service by answering additional questions over the phone when we had them, as well as returning on each of the next two days to check on the clean-up. We were extremely impressed with the experience.