Roto-Rooter Plumbing & Water Cleanup

Laura M.

Excellent service. Quick response. Find solution. Is expensive but because I know they get the toughest job done they are the first we call.

Ari D.

CHAPTER II: After sharing my original review with two or three Roto-rooter employees, Frank called me, and offered me a $166.00 Partial Refund for the parts, and the agent's time to go get them. However, they still charged me $232.00 for the ""Free estimate"", and the ""refund"" didn't include the taxes applied. There was also no mention of the $516.00/hour charges. Medical Surgeons don't even charge that much!
In my opinion, this is a clear example of the rampant corporate greed that manifests in the inflation in the country today.

Jeffrey B.

Roto Rooter ruined our home and ripped us off .I was verbally told the work was guaranteed by the worker. He never once said and for $70 more if you get the ""camera service"" then and only then is the work I have done guaranteed. This was not explained at all. In fact, it was never mentioned once. I did not opt out of the camera service to save a measly $70 bucks that is ridiculous for you to even suggest. When someone tells you the work, they have just done is guaranteed, but does not connect that guarantee to an option I was never even told exists that is deceptive, plain and simple.The guy who did the work wrote at the bottom of the invoice ""No Scope"" not ""No Camera service"" neither the ""Scope"" nor the ""Camera service"" was ever mentioned or explained. I was not told by the plumber my ""guarantee"" was contingent upon getting the ""camera service"" Very Deceptive business practice. I paid 260 dollars to unclog the main sewage line. They told me if there are any problems the work is guaranteed and less than a week later the toilet is backing up again so I called them and they told me that the work is only guaranteed if I opted for ""the Camera Service"" which I was told ""I didn't opt for probably to save money"" I explained that I was never told about a camera service and that I was certainly never told that the work was only guaranteed if I opted for the ""Camera Service"" The guy at Roto-Rooter basically told me I was a liar. Which of course is not the case. He then told me they would have to charge me again the full price plus $70 more for the ""Camera Service"" which was the first time I heard of the ""camera service"" Very unfair and dishonest practice. Regardless of everything the owner never called me or even attempted to make things right,hewas just happy to collect my money and ignore what they did to our home

Bee D.

Such a mistake using them. First off the plumber was nice enough but $800 later all they did was fix the toilet ring and cut a small piece of drywall, seemed very over priced. Next step was we had their water restoration come out, inspect, and quote an estimate. They told us they'd be in contact with our insurance, handle everything and get the process started. For weeks they told us they sent stuff over to insurance, insurance continued to say they weren't. On day 29 they finally admitted 14 days after they came out they sent only the plumbing receipt to insurance. no pics, no estimate, no details of the water damage, NOTHING. So here we trusted them to do what they said they would and we wasted a month and let water damage sit for a month while we thought insurance was dragging their legs. we didn't hire them to remediate, we couldn't even trust they'd do quality work.

Greg M.

Please consult local plumbers before calling Roto-Rooter for any plumbing issues. When I inquired over the phone for a shower drain leak fix, the person I was speaking too would not tell me how much the rates were. I was, however, told that they charged a 75 dollar trip fee just to look at, but it would be applied toward the final bill. I had the drain replaced a few years ago and it cost me a few hundred dollars, but the sealing has gone bad, so I figured that would be fine. When the tech got to the house, he quoted me $2200 for the same fix. Then, when I told him I had the work done for almost 10 times less money, he basically said ""inflation"". I had to pay 80 dollars just to tell the guy no. Super frustrating, because if I knew they were charging 500/hour and 1000 dollars for a drain strainer and sealant from the get go, I would have told them no right away. Its a scam--find someone else.

Mike G.

Called them for a leaky faucet and told them we were leaving for the airport in the morning. They said a plumber would be here between 4pm and 8pm. At 7:30 when I hadn't heard from them; I called. Supposedly, the plumber got injured and couldn't make it but they could have someone out in the morning by 10. I told them we were leaving for the airport at 8:30. ""Sorry but that is the earliest"". This excuse is what I compare to ""my dog ate my homework"" they didn't even apologize. Poor customer service and unreliable.

Won A.

Very unhappy with an overpriced dishwasher installation. The first plumber did not install a high loop which is required by code and something I explicitly requested. After a few calls to management, they sent out another plumber: he left behind trash and didn't properly install the dishwasher, causing the top of it to come crashing out a few weeks later. I emailed the regional manager Drew about this and never got a response. Will not be using this company again.

Janet W.

We had a very good experience with Roto Rooter today, especially our Roto Rooter plumber Simba. When I called I spoke with a friendly and helpful dispatcher, and they had a plumber out here in less than 1 hr even though we told them we do not want to pay emergency rates. They said they bill by the job, and don't have higher rates for weekends or evenings. Our plumber they sent is Simba and he really was honest and capable, and fair when figuring the bill. Any plumber / septic person can really fleece you but he didn't at all. They do have an hourly dig rate if they have to dig of $400/hr of digging, and we were told that in advance and we agreed to it. It turned out it's a drain field issue we have, so we need a different type of company now, but Simba really helped us in diagnosing our issue in simple easy to understand terms. We just hope the next company is as ethical and fair!

Lisa M.

Our condo 4 plex had a clog. It got progressively worse & we could no longer flush or use water as it was backing up. Steve drove 2 hours from
Orting to Olympia in Holiday traffic. I wanted to learn so he showed me every step in the process in the pouring rain. He needed to blast the water through to clear the clog & it ended up being outside the condo so the HOA picked up the tab as all the units were affected (I would have given 5 stars but the only down side was the HEFTY - charge it was nearly $1,400.00)
Steve was kind & knowledgeable. He let us know it was time to get our septic serviced as well. Thank you so much Steve! Your job is a filthy one, But you were a true professional & Sylvan Terrace thanks you! Happy Holidays & enjoy the Marion-berry pie!

Joseph H.

Ouch!

The tenant in a rental home I own reported a leaky garbage disposal. Since she knows her schedule better than I do, I accepted when she volunteered to find a plumber to fix or replace it. She chose Roto-Rooter since she had a $75 discount coupon. So, gee, how costly can this be?

The bill came to $770 - ($514 for the service call and labor, $190 for the mid-range disposal unit, the remainder tax). Had the discount not been applied, it would have been $75 more!)

Usually I experience such eye-watering charges when I have my car serviced at the dealership and labor cost is applied to an unexpected repair. Happily, this is a business expense that can be deducted on tax filing. Ouch!!

On the positive side, the service rep was friendly and appeared on time and my tenant, who is the best ever and whom I want to keep in the home, is happy.