Roto-Rooter Plumbing & Water Cleanup

Rosita R.

Had a te h come out to do a clog toilet and it didn't work they came out again and the third day I called again and they wanted to charge me again and I told the tech it should be under your 7 days guarantee and she said no and she was arguing with my father that is elderly and has Parkinson's in my home so I called her supervisor and yup he said the same thing and then said it's a plumbing issue and not a drain issue so I'm like why didn't she say that when she came out to do the job

Holly P.

We had a main line plumbing issue and weren't able to use our bathrooms. We needed service ASAP. Called another company and they said the earliest they could help was a week out. Roto-Rooter employees came early the next morning and fixed our problem quickly, and they did a thorough job. We saved $75 too by donating cans to their food drive.

Joseph H.

the earliest they could get me in was two weeks so I made an appointment for a leaky pipe. After a week I get a call saying ""call us back"". I call back and am out on hold for five minutes listening to a 15 second loop of their jingle (total 20 times listening to damn jingle). I hang up can call back later. reason for the call- they are no longer honoring the appointments ""in your area"". so a week of waiting and now I'm back to square one. what's worse is they made me play phone tag as if that somehow makes it better for refusing service and not honoring our appointment. Terrible business. Not sure why I called them in the first place but NEVER making that mistake again

Nelson H.

They do not honor their work warranty. They came out to my house which had a clogged sewer drain. I told them clearly where I suspect the clog was. The decided to clear out a different part of the line such that water was barely flowing. Upon having to come out the second time (6 days later) when the house was backed up again, they found where the real issue was - exactly where I said it would be. They didn't have the right camera equipment to diagnose the issue and took the easiest approach to maximize their hourly rate.

Their initial receipt said ""30 day warranty"" on the work. However, they charged full price to come out the second time. $550 for the first time, $750 for the second visit when he *actually* fixed the problem by popping the toilet. They should have either done the job correctly the first time, or honored their work warranty (which included diagnosing where an issue is) and reduced how much the second charge was.

Just expect that they will do poor work the first time they come out to get your system in minimum working order just so they can bang you again shortly after. I would hire a different plumber that knows how to do the job correctly.