Roto-Rooter Plumbing & Water Cleanup

Jeff F.

Russell did an excellent job removing our non functioning water softener. He was professional and took great care with his work. Greatly appreciate Russell and Roto-Rooter!

Judy S.

They came the same day, actually 45 minutes after I called. I was happy to pay to get this fixed right away. Kitchen sink was unusable and clog was way down past the cleanout in the basement. Russell was great and gave me a few tips along the way.

Laurie S.

Called to have an outdoor drain pipe cleaned out. The guy that came out was super nice however we were charged nearly $500. My husband and I were both in shock. For a 30 min service... After doing further research (sadly after the fact) we were charged more than double what same service companies would charge for the exact service. Price gouging should be a crime.

Danielle R.

I called Roto Rooter out to my house on Monday, 2/26 due to a floor drain that backed up with sewage. The technician came out, attempted to auger the drain, with no luck. Sewage was coming back up the drain. I proceeded to get my shop vac to help clean up the mess, and he said he needed to remove the toilet in my bathroom so he could run a camera down the pipe to see what was going on. During that discovery, he found roots in the pipe, but the camera wouldn't go any further because something was really blocking the line. He said at that point, they would need to dig in the yard, jet the line, add 4 patches and that MSD would probably need to come out and do repairs when they were done with their work. Total cost would be $15k. Obviously, I needed to get a second opinion. I paid $1,013.10, and nothing was fixed. The tech didn't bother to try and cut the roots out of the pipe or come up with any other solutions. He just wanted me to jump on the 15k plan! I hired a different company, and they came in and cut the roots and jetted my lines for $1200. There was no digging or patching involved or needed. It's very unfortunate that Roto Rooter didn't give other options. When I called to talk to a manager, I got the runaround. I don't recommend using this company.

Rob G.

Replaced toilet and it was leaking within 3 Mos. Tried to schedule repair and no showed twice. End up fixing myself despite paying them over 400 dollars to do job incorrectly

Dodi W.

Way Overpriced. Run! They charged $754 to unclog a drain. I have always used Roto Rooter in the past and had great results. Naturally I called them and I did not think to ask what they are charging because they were always reasonable... but not anymore! Thomas and Galbraith would have done it for $100. RIP OFF SCAMMERS!!!

Ron M.

Very good service. I called on a Sunday because my kitchen sink was clogged. Plumber arrived and told me the price up front $441. Pricey but it's a Sunday and my regular plumber is off on the weekends. He evaluated my situation, ran an auger, left no mess - not even a drop of water, and carefully determined that my pipe was unblocked and drained properly before he left. Would I call them again? In an emergency, yes.

Ken B.

Roto-rooter company logo should be ""you can fool some of the people some of the time and that's enough to show a profit"".
I am filing a elder fraud complaint with the Ohio attorney's office.

Told me water line to street broken and had to be replaced, $6,800.00 for 25' line. Turned out to be a leaking coupling that cost $60.00 and one hour to install.

L F.

I scheduled an appointment to have a pipe that had frozen then busted, found and repaired. The Roto-Rooter website states that they specialize in water leak detection services if you suspect a water leak in the wall, and they provide full-service plumbing repair. The plumber arrived without any equipment to detect where the broken pipe is in the wall in order to fix it. He instead told me I'd be charged hundreds of dollars for the first hour and hundreds per hour for each additional hour to find the leak, which they'd do by cutting random holes in my walls and ceilings. Then I'd be charged hundreds of dollars per hour for labor plus parts. When I told him the website said they had water detection, he told me they stopped doing that a while ago because a customer had sued them.  When I scheduled the appointment I asked if the work would be completed the same day. I was told they would have everything needed to do the work, but if necessary would finish it the next day. I was told  they would definitely complete it to my satisfaction. I expected these issues to be fixed, not to have to look for another plumber. About an hour after the plumber left another Roto-Rooter person showed up saying he was a Supervisor and was just following up to see if I was satisfied. He had a wall moisture meter, but it turns out he was just checking to see if I needed water removal that he could sell me. I did not, so he told me to check with other companies regarding getting my pipes fixed as he went out the door.

Marilyn S.

Just one of my most trusted companies around! I recommended them to my son recently and they again came through!!!