Roto-Rooter Plumbing & Water Cleanup

Fritz G.

Anthony was great..showed up on time, very informative, and helpful in understandingt he problem. The only issue was the price was a bit higher then expected....$475 for two drains and I think I got a discount at that. Otherwise, great service.

Dan W.

Phil was the best service rep I have ever had, whether it be plumbing, cable, electrician, etc. He told me step by step what he was doing, why he was doing it, and what I could do to prevent issues in the future. We even had a nice conversation while he was finishing up paperwork. Awesome experience!

Maurice B.

Process began at 8:30 am with a call to the Roto Rooter office. A tech arrived as promised at 11:45 am. This tech gave up and left. The problem was a clogged drain and a below-sink trap that needed to be replaced. The second tech arrived mid-afternoon and left at 5:30 pm. He had to shop for the replacement trap. The charge was $273 after demanding that the second tech honor the first tech's estimate. Way too much time and money to solve a problem that is Roto-Rooter's advertised expertise.

Scott N.

We had a clog... a bad clog. I thought I fixed it. I plunged the kitchen sink and viola, it drained beautifully, but next I knew the tub was filling with nasty black water. The two are connected in the basement by a 'Y' pipe. Apparently, I pushed the clog down far enough to allow the water from the kitchen sink to flow directly into the tub. Fantastic!

I made a date with Roto Rooter online. That was a perfect option for me. It's not that I mind talking on the phone, but if I can submit a reservation or request for service online, I am an extremely happy camper. Online I was also able to choose the 2-hour time frame for the appointment.

I received a call not long after letting me know the service person was on the way. I scheduled for 1:00 - 3:00 and he was here at 1:30.

He was very professional and congenial. We looked at what was going on and he went to work. It took a little doing, but he got things moving and after he removed all the equipment there was no evidence anyone had been mucking around in the kitchen. Very clean service.

The price was steep, and though I am a fan, I couldn't justify five stars. Who knows, maybe the price is in the normal range for plumbing emergencies. I didn't really mind because I wanted everything fixed, but I must admit I was a bit shocked. Still and all, we call Roto Rooter when we have this type of issue and will again in the future.

Oh... this was Roto Rooter in Cincinnati, Ohio.

Sloan M.

We called Roto Rooter as a last resort on a Sunday evening. He came within the 1/2 hour. He fixed our problem and found another underlining problem. It was prompt and professional.

Chris G.

Yesterday I made an appointment early in the morning with Rotor Rooter using their online system. We had an outside spigot that was leaking a lot and my husband couldn't fix it. He's used Roto Rooter at work before (he works in building maintenance). I set up the appointment for 11 AM - 1 PM but they didn't make it out to our house until 2:30. Their office called several times to let me know that he was delayed. Once there the technician was very polite and got to work right away. He was done in about an hour for less than the estimate. I thought the new spigot looked good and appreciated him showing me what went wrong. My husband checked it over when he got home and thought he had done a good job too. While it was a little more expensive than he thought it would be, we both agreed it was worth it. We would use them again.

Jenn G.

Late on a Sunday evening we were finishing up renovating our bathroom, when a pipe in our shower cracked. Water spraying everywhere we knew we were in over our head so we called Roto-Rooter. The service professional arrived quickly, assessed the damage, provided an estimated cost and time it would take to repair. He even allowed us to call around for a second option without feeling pressured. He recognized it was late on a Sunday night and bedtime for my kids and did all of his loud work first so we could put the kids to bed. He repaired our pipes, kept our new bathroom clean and was one of the most courteous service men I've ever met. Thank you Roto-Rooter for helping us!!

Mitch T.

They snaked out a clogged basement pipe for us. No problem with service, but price was exorbitant--$100 more than another local plumbing service.

Emily M.

Chris was able to fix a clog a previous company was unable to without over charging.

Kevin F.

Discovered water damage in our home on a Thursday and called in Roto Rooter. They said they'd have a plumber there by 8am Saturday and he'd call on his way there. 9:30am Saturday I called to find out what happened to their service technician and the call center couldn't find my request, ""must be a glitch,"" stuff the operator. She promptly scheduled another appointment for that very day. He'll be there between 10am and 1pm. The service technician arrived promptly. At 12:59pm.

Thirty minutes or so later he provided me his assessment by phone...a broken water valve and build in our water tank. He'd write it up when he got home and email it to me that very evening.

Attached is the ridiculous report he sent. Perhaps it was written by his second grade daughter who didn't understand the point of all the non-essential details of my case that my insurance company might require. Like: who, what, where, when, how.

Needless to say, I called another plumber the next day. A professional plumber.