Roto-Rooter Plumbing & Water Cleanup

Derrick M.

Avoid this place at all costs. They left an incomplete job and tried charging me hundreds of dollars over the initial quote. Customer service is absolutely terrible and are more focused on screwing over the customer.

Bethany T.

We had roto rooter recently fix our shower drain and while ridiculously expensive for a 10 minute job, it was done right. So we called them back for our hot water tank recently which had the pilot light out and basically wasted 2 full days of cold water bc they gave us the run around. Came out (late), and said we needed a part that they couldn't get til the next morning, and they'd come right back and get it done. Fine. Next morning, a different plumber than who we talked to came out and said what that other plumber was completely incorrect and they actually couldn't fix it. No communication at all.

Going on 3 days with cold water which could have been fixed by just not calling Roto Rooter. Called another plumbing company which diagnosed a completely different and correct issue, so they didn't even know what was going on and we would've wasted our money if they stayed.

Simple drain plugs, call them. Anything remotely complicated, don't waste your time.

Mark S.

Called them and set up an appointment. They called me and said that they would be late. Three phone calls from me to them. No callback and finally after being over three hours late and still no answer so I canceled the call. I will never use them again

James K.

At 2pm on 2/14/21 I requested service for my main drain that was backing up in my basement, I received notice that someone would be there between 4-8pm and would call a half hour before arriving. At 7:50 I hadn't received a call so I called them to make sure someone was still coming, the person I talked to couldn't give me an answer and said someone else would call right back. At 8:30, having still heard nothing, I called again this time I was told the technician was finishing up a job and would be there shortly. At 9 I received a final call saying ""sorry we're not coming"". So thank you for wasting an entire day of my time waiting for someone who was never going to show up, by the time I found out there were no other plumbers available until the 16th now I'm stuck with a clogged main drain for the next 2 DAYS!! I will never EVER call you when in need of service again or recommend your company to anyone. This is some of the worst customer service I've ever experienced, 24/7 365 just doesn't mean what I thought...

Daniella C.

If I could give this company zero stars I would. Awful company to work with, they overcharge for work that they did not even fix but made worse!!! When I first called they said they could have someone out in 2 hours from when I called, I then get a phone call when they are already supposed to be there that they are delayed 3 hours...Came out to unclog a drain in the basement and could not complete the task but actually made it worse and basement keeps flooding. Manager was extremely rude when I called to address the situation. Will never use this company again!!!

Keyshaun S.

Price - 1 They are expensive as heck.
Service - 1 the first two times that I called them they were late about 2 hours I did not want to call them again.

Recently my kitchen sink was getting clogged up and I wanted it fixed that day. They were one of the only companies that had availability another company said that they charged to come after 4 p.m.

So I decided to give Roto-Rooter one last shot. They gave me a time from 7 p.m. to 9 and the guy showed up at 10:45 p.m. I told him nevermind and called Mr. Plumber the next day. They came and they were $125 is cheaper. I will never call Roto-Rooter again.

K A.

The good: It was easy to get a hold of the company and to schedule an appointment. I also like that there is no extra charge for weekend/late work if needed. The plumber that was sent was professional, knowledgeable, and able to fix the problems. He even took the initiative to clean an unrelated really gross surface clog I had been meaning to tackle on my own out.

The bad: I called the company twice to confirm my appointment time as it involved shutting off water to multiple dwellings. Despite this they sent the plumber out more than an hour early to the job site with no warning phone call and I had to have him sit in the truck and wait. I had just woken up and could not turn off water to the other households ahead of the notice that had been given. Charge on the first job was within the realm of reason. Charge for the second bathroom repair though was extremely excessive given that it turned out to be minor and only took him less than 10 minutes and what seemed to be a few dollars of materials to fix.

Verdict: If I have an emergency repair or need work on a night/weekend I may use them again. However if the work is minor or planned I would shop around and find a handyman who is more flexible with pricing.

Gnb G.

Called to instill sub pump, guy who showed up wasn't qualified, asked him to fix running toilet said didn't know how, fixed a broken chain on toilet since he was there, broke next day. Paid 150 dollars, would have given him 300 just to get out of my house, honestly unbelievable terrible experience.

Jillian K.

The service was very prompt the technician was dispatched before I even got home from work!Ken (#2826) was very polite and understanding that we had a 7th month old home sleeping and was so quiet and only made noise when he had too and really didn't wake her until he had to snake the drain!It was just hard because it did take a while and the price had DOUBLED from when we used RR 4 years ago for the basement. I also had a 40 off coupon printed out but was so tired when everything was done I just paid and forgot to use my coupon! But Ken was very nice and understood I was tired mom that need the sink to work to clean the baby bottles! Just wish I used my coupon!

Rick P.

They are a Top tier company in plumbing and drain service! They advised me on the root cause of my drainage issue. Scotty offered a very precise and easy way to prevent future blockages, Scotty was also able to advise me on several other issues in my plumbing system that I had not yet realized that could be major issues in the future. I'm glad that he brought these issues to my attension as it may have ended up becoming a major issue in the future.