Roto-Rooter Plumbing & Water Cleanup

Barbara C.

This was my second call to Rotor Rooter in a few months. The first time was to replace my sump pump. They were so nice on the phone, and the plumber came right away. I was so impressed with the services, I called them today when my toilet stopped working. Its a Saturday, and I full expected to wait until Monday for service; but I was told someone would be out in 2 hours! The plumber Gary was great, nice, helpful and efficient. I used to use a guy who house repairs as a side job, but he was very unreliable. It may cost more to use Roto Rooter, but it's worth it.

Richard P.

I've used this Roto Rooter twice in the past year to unclog a backed up sewer line. The technician was friendly and arrived within the assigned window of time. He unclogged the line, explained what he thought the problem was and fed a video camera into the sewer line to show me where the larger issue may reside with the piping of our sewer line.
I was able to use a $50 coupon that I received in the mail to offset the service cost, which definitely helped.
I would call on them again in the future if needed.

Kailey R.

Laundry pipe was clogged and would back up water every time I did a load of wash, called roto-rooter and they were at my house in half an hour. I live in south buffalo, and their location was west seneca NY, so that was quick. Got the job done fast and right.

Lacey B.

Price was 286 for to snake the drain which was a bit high but the service was great and they came on a sunday morning to do it. I live in Buffalo NY but when you call you get a national service to connect you. Great customer service!

Alan L.

Price was a bit steep, in my opinion, to have the main sewer line cabled from the clean out (outside-in front of my house) to the street. However, the technician was very professional and very clean and a second cabling of clogs was guaranteed within 6 months.

The clog in the main sewer line was fixed within the hour and the tech informed us of what he suspects was the cause and thought that it would clog again for sure. He seemed to think that the line was disconnected and scheduled us for a complimentary camera service to see what was actually happening.

Brandon V.

So of course we had a clogged toilet on Thanksgiving morning. Of course it's never clogged in the 2+ years we have lived here. Of COURSE we have more than 20 people coming over today for T-Day festivities! I plunged and plunged no no avail and then finally gave up. I checked to see if Lowes would be open (this is 7am at this point) and of course they wouldn't be nor would I know what to buy to fix this.

On a lark, I called the local Roto-Rooter phone number and someone at the national call center actually picked up! They took my info and said someone would be there by 9am. I thought this was a joke. I had no hope that anyone would show up and was just resigned to sealing off the main bathroom and praying that almost two dozen people would make do with the small half bath.

At 8:30am the doorbell rang. It was the Roto-Rooter man! I still thought it was a joke but he was dead serious about being a Roto-Rooter man and managed to auger our toilet and get it back to happy and flushing in no time. He wore little plastic things on his shoes, was wicked courteous, and left absolutely no mess. Totally saved the day this T-day and I won't hesitate to call them again.

Michael L.

Called with an emergency on a Saturday and was told no problem. One half hour before scheduled, received a call that they could not make it and wanted to reschedule for Monday. Unacceptable. Left me in a lurch trying to find someone else with the day wasting away.

Mary E.

Mixed review - We had the trap to our sewer line replaced last week. The workers were professional on time and explained the entire process clearly. The week previously we had a service call to have the line unplugged. The technician was unable to determine the cause of the backup and called for a camera. Another technician came with a camera but it broke when he tried to put it through the trap. They promised that another camera person would arrive before the end of the day. I sat around all day waiting and no one came. I had to call the next day to see what happened. The dispatcher had no record so had to explain in detail and schedule another appt.

Kelly F.

Called Buffalo plumber for a clogged toilet. Receptionist very nice when I called and called me back with updates on arrival time. Arrived at my house about an hour and half after calling. Technician was very nice and explained possible scenarios. First tried to snake toilet with no success. Had to remove toilet and then used a machine to snake the line. Did this twice, but did not find what was clogging the toilet. Remounted toilet and seemed to be working fine even though he did not find anything. Technician was at my house for a little over an hour. The only thing that I was not completely satisfied with was the price $360 seems like a lot for snaking a toilet, but otherwise pleased with the service.

Frank D.

The customer service from both the person who answered the phone as well as the individual plumber who came to my house were excellent. The response time was extremely impressive as I let them know this wasn't an emergency, however a rep was here within 45-minutes. That's pretty impressive.

I am only giving 3-stars though mainly do to the price. The quality of work was excellent, but other plumbers are going to be much, much cheaper.

I would call Roto-Rooter nonetheless again