Roto-Rooter Plumbing & Water Cleanup

Monica D.

Avoid this company . They overcharge you and continue to tack on baseless charges without an explanation.

Patrick J.

This has been a nightmare I have been waiting 2 days for my sewer backing up. I would never recommend this company to anyone.

Alain S.

Had to get new piping for my sink in the kitchen and a new faucet installed. Communication was good and the plumber even had to come twice because the water shutoff was in a part of the basement that was locked. There was no upcharge for two visits and the job was charged with a fixed amount.
The communication was good and even though they had a slight delay on the first day, it was communicated very early.

Solhyon B.

My encounter with Roto-Rooter for water damage restoration services was an utter nightmare from start to finish. Firstly, the bill I received was outrageous at $4,134, far exceeding the initial estimate and unjustified for the services provided. Upon reviewing the charges, it was evident I had been grossly overcharged for tasks either not performed or misrepresented for my case.
After discovering flooding in my basement, I promptly contacted Roto-Rooter. Their plumber replaced a sump pump, which I paid $1,080 out of my pocket, draining a mere 3 inches of clean ground water. By this time there was no standing water on my basement floor. Then came the quote from Chris Flemming, their salesperson of water damage restoration service, estimating an additional $3,000 - $4,000 for complete restoration. However, the service didn't come until two days later due to their busy schedule. In the meantime, my friends and I handled much of the cleanup including vacuuming any residual water, pulling off and hauling away carpets, cleaning and reorganizing the basement. By this time, the only thing my basement needed was anti-fungal agent application and drying fans and dehumidifier to prevent mold growth. I communicated this with the roto-rooter salesperson, and he asked me to let them at least dry the basement. So I said Ok.
When their team finally arrived two days later, they spent less than two hours on the job, and one of the guys came back within 24 hours and picked up all the fans leaving only a dehumidifier for another day. However, the next day I got the invoice, which was outrageously overcharged for services not provided or unnecessary, all while their own salesperson admitted to common overbilling practices right below the insurance cap.
Moreover, despite initially agreeing to leave the dehumidifier on for several days due to high humidity levels, the service technician turned it off prematurely at the humidity level of 74%, potentially leaving my basement vulnerable to mold growth. When confronted, their response especially from Jason Menegaux was dismissive and inconsistent.
In conclusion, my experience with Roto-Rooter was a complete letdown. From inflated billing to subpar service, I strongly advise seeking alternatives. Save yourself the trouble and find a company that values honesty, integrity, and customer satisfaction.

Jeannine R.

been waiting for Roto Rooter to come by for 2 days . I don't know why they even have you make an appointment. This isn't the first time they were a no call no show. I won't use them again

David C.

Our system got backed up where feces and toilet paper started coming up through our bath tube drain and basement sink. Morgan(tech #673) came out with in a hour of calling them. He identified and solved the problem in about a hour. He double checked everything and unclogged everything for us. He was very professional and knowledgeable with answering any questions. Thank you Roto-Rooter.

Gina D.

Expensive but worth it -- we had a main line back up on a Saturday before a big Christmas party. No one we called could guarantee coming out to fix it, but Rotor-Rooter was there within the hour and took care of the problem. Friendly, reliable service.

Marla L.

Don't use Roto Rooter's Services...they charge $340 just to come to your home to assess the work....YIKES!